A Sense of Urgency

Example: A not-for-profit corporation is developing a system for a government organization.

? By 1996 all research had been completed and the system demonstrated successfully with real users.

? In 1999, the system is still not in full production

Reasons:

=> Incremental improvements to the software

=> Repeated requests for more functionality

=> Reluctance to reorganize clerical staff

Nobody had a sense of urgency