<article>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#article10_01_08_2352202</id>
	<title>Google Faces Deluge of Nexus One Complaints</title>
	<author>Soulskill</author>
	<datestamp>1262954880000</datestamp>
	<htmltext>wkurzius writes <i>"It seems Google is going through some growing pains as far as customer service is concerned.  Since their new phone, the Nexus One, can be bought unlocked, many people are <a href="http://www.pcworld.com/article/186399/google\_faces\_deluge\_of\_nexus\_one\_complaints.html">turning to Google themselves for help</a>, but not getting what they're used to from traditional mobile carriers.  T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines."</i>
It seems they're also <a href="http://www.networkworld.com/news/2010/010710-android-devs-complain-about-no.html">taking flak from Android developers</a> who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.</htmltext>
<tokenext>wkurzius writes " It seems Google is going through some growing pains as far as customer service is concerned .
Since their new phone , the Nexus One , can be bought unlocked , many people are turning to Google themselves for help , but not getting what they 're used to from traditional mobile carriers .
T-Mobile and HTC are also getting hammered , with many customers being bounced back and forth between the two companies ' service lines .
" It seems they 're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1 , which runs on the Nexus One .</tokentext>
<sentencetext>wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned.
Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers.
T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines.
"
It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.</sentencetext>
</article>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705110</id>
	<title>Google != Service...</title>
	<author>Anonymous</author>
	<datestamp>1262977620000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>As someone who quite admires Google in many ways, I also know first-hand that they flat out don't have customer service. I discovered this when I downloaded Google Sync to my Blackberry, which is supposed to sync my Blackberry/Lotus Notes/Google calendars. Instead, it (unbeknownst to me) sent cancellation notices to hundreds of meeting invitees, erased all repeating calendar entries and generally caused astonishing mayhem. After investigating and finding many, many others with the same problem on a Google thread, I posted my $0.02 and subscribed to the thread. That was about 6 months ago. No one from Google has ever addressed the issue and it remains unsolved.</p><p>I like Google for disrupting industries in that anti-Apple-we-need-to-control-everything-and-you-will-be-assimilated-sheeple! way, but a service organization they ain't - I get better service from my cable company!</p></htmltext>
<tokenext>As someone who quite admires Google in many ways , I also know first-hand that they flat out do n't have customer service .
I discovered this when I downloaded Google Sync to my Blackberry , which is supposed to sync my Blackberry/Lotus Notes/Google calendars .
Instead , it ( unbeknownst to me ) sent cancellation notices to hundreds of meeting invitees , erased all repeating calendar entries and generally caused astonishing mayhem .
After investigating and finding many , many others with the same problem on a Google thread , I posted my $ 0.02 and subscribed to the thread .
That was about 6 months ago .
No one from Google has ever addressed the issue and it remains unsolved.I like Google for disrupting industries in that anti-Apple-we-need-to-control-everything-and-you-will-be-assimilated-sheeple !
way , but a service organization they ai n't - I get better service from my cable company !</tokentext>
<sentencetext>As someone who quite admires Google in many ways, I also know first-hand that they flat out don't have customer service.
I discovered this when I downloaded Google Sync to my Blackberry, which is supposed to sync my Blackberry/Lotus Notes/Google calendars.
Instead, it (unbeknownst to me) sent cancellation notices to hundreds of meeting invitees, erased all repeating calendar entries and generally caused astonishing mayhem.
After investigating and finding many, many others with the same problem on a Google thread, I posted my $0.02 and subscribed to the thread.
That was about 6 months ago.
No one from Google has ever addressed the issue and it remains unsolved.I like Google for disrupting industries in that anti-Apple-we-need-to-control-everything-and-you-will-be-assimilated-sheeple!
way, but a service organization they ain't - I get better service from my cable company!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30708970</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>farble1670</author>
	<datestamp>1263068640000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>if you would be willing to do a little research you'd find that there are ways to get around that. i have my G1 sitting in front of me without a SIM card at all, and with fill wifi access. before this i used the phone for 4 months with a voice only plan. my wife's iphone has had a voice-only SIM in it for half a year now.</p><p>for android, all you need to do is borrow a friend's SIM for about 60 seconds. go through the initial phone setup, and you are done. remove the data SIM and re-insert your voice only SIM. if you don't have access to a data SIM, enable data on your service, then cancel it when you are done. the provide should prorate and charge you for the time you had it enabled.</p><p>yes i agree the above should not be required. no reason other than providers want to sell data plans.</p></htmltext>
<tokenext>if you would be willing to do a little research you 'd find that there are ways to get around that .
i have my G1 sitting in front of me without a SIM card at all , and with fill wifi access .
before this i used the phone for 4 months with a voice only plan .
my wife 's iphone has had a voice-only SIM in it for half a year now.for android , all you need to do is borrow a friend 's SIM for about 60 seconds .
go through the initial phone setup , and you are done .
remove the data SIM and re-insert your voice only SIM .
if you do n't have access to a data SIM , enable data on your service , then cancel it when you are done .
the provide should prorate and charge you for the time you had it enabled.yes i agree the above should not be required .
no reason other than providers want to sell data plans .</tokentext>
<sentencetext>if you would be willing to do a little research you'd find that there are ways to get around that.
i have my G1 sitting in front of me without a SIM card at all, and with fill wifi access.
before this i used the phone for 4 months with a voice only plan.
my wife's iphone has had a voice-only SIM in it for half a year now.for android, all you need to do is borrow a friend's SIM for about 60 seconds.
go through the initial phone setup, and you are done.
remove the data SIM and re-insert your voice only SIM.
if you don't have access to a data SIM, enable data on your service, then cancel it when you are done.
the provide should prorate and charge you for the time you had it enabled.yes i agree the above should not be required.
no reason other than providers want to sell data plans.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703382</id>
	<title>Re:new to customer service</title>
	<author>sznupi</author>
	<datestamp>1262962080000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Or you can, you know, make a product that hardly needs customer service...</p></htmltext>
<tokenext>Or you can , you know , make a product that hardly needs customer service.. .</tokentext>
<sentencetext>Or you can, you know, make a product that hardly needs customer service...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702966</id>
	<title>Do no evil.</title>
	<author>Anonymous</author>
	<datestamp>1262959500000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Google is good.  But I wouldn't piss on them if they were on fire if they were soley judged by customer service.</p></htmltext>
<tokenext>Google is good .
But I would n't piss on them if they were on fire if they were soley judged by customer service .</tokentext>
<sentencetext>Google is good.
But I wouldn't piss on them if they were on fire if they were soley judged by customer service.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705492</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>TooMuchToDo</author>
	<datestamp>1263069180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>My T-Mobile G1 works fine with only a WiFi connection, as does the Nexus One (google for the youtube video of Adobe demonstrating Flash on it. You'll notice that they have no SIM card in the device, and are surfing over WiFi).</htmltext>
<tokenext>My T-Mobile G1 works fine with only a WiFi connection , as does the Nexus One ( google for the youtube video of Adobe demonstrating Flash on it .
You 'll notice that they have no SIM card in the device , and are surfing over WiFi ) .</tokentext>
<sentencetext>My T-Mobile G1 works fine with only a WiFi connection, as does the Nexus One (google for the youtube video of Adobe demonstrating Flash on it.
You'll notice that they have no SIM card in the device, and are surfing over WiFi).</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707208</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>jo\_ham</author>
	<datestamp>1263052140000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>An android phone.</p><p>Oh wait, you were just trying to spread baseless, false information in an attempt to smear Apple... somehow. By what? Making it look like iPhone-using journalists set out to deliberately smear the competition.</p><p>Remind me not to call you if I need business tactics.</p></htmltext>
<tokenext>An android phone.Oh wait , you were just trying to spread baseless , false information in an attempt to smear Apple... somehow. By what ?
Making it look like iPhone-using journalists set out to deliberately smear the competition.Remind me not to call you if I need business tactics .</tokentext>
<sentencetext>An android phone.Oh wait, you were just trying to spread baseless, false information in an attempt to smear Apple... somehow. By what?
Making it look like iPhone-using journalists set out to deliberately smear the competition.Remind me not to call you if I need business tactics.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703144</id>
	<title>Re:new to customer service</title>
	<author>moosesocks</author>
	<datestamp>1262960460000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>2</modscore>
	<htmltext><p>Shouldn't HTC be providing support?</p><p>From what I understand, Google is aiming to be a reseller, and will eventually be selling all Android-based devices from their website.  The Nexus one is simply the first to be offered through the program.</p><p>I quite like Google's concerted attempts to divorce hardware devices from mobile carriers.  It should spur considerable innovation in the industry.  Of course, some things such as the burden of technical support still need to be sorted out -- turning to the European model should work just fine (subsidized contract phones are supported by the carrier, while 'unlocked' phones are supported by the manufacturer, with the carrier stepping in to provide help with SIM issues).</p></htmltext>
<tokenext>Should n't HTC be providing support ? From what I understand , Google is aiming to be a reseller , and will eventually be selling all Android-based devices from their website .
The Nexus one is simply the first to be offered through the program.I quite like Google 's concerted attempts to divorce hardware devices from mobile carriers .
It should spur considerable innovation in the industry .
Of course , some things such as the burden of technical support still need to be sorted out -- turning to the European model should work just fine ( subsidized contract phones are supported by the carrier , while 'unlocked ' phones are supported by the manufacturer , with the carrier stepping in to provide help with SIM issues ) .</tokentext>
<sentencetext>Shouldn't HTC be providing support?From what I understand, Google is aiming to be a reseller, and will eventually be selling all Android-based devices from their website.
The Nexus one is simply the first to be offered through the program.I quite like Google's concerted attempts to divorce hardware devices from mobile carriers.
It should spur considerable innovation in the industry.
Of course, some things such as the burden of technical support still need to be sorted out -- turning to the European model should work just fine (subsidized contract phones are supported by the carrier, while 'unlocked' phones are supported by the manufacturer, with the carrier stepping in to provide help with SIM issues).</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703130</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1262960340000</datestamp>
	<modclass>Funny</modclass>
	<modscore>2</modscore>
	<htmltext>TFS:<blockquote><div><p> Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers.</p></div></blockquote><p>

Just installed Linux on my laptop. Oh crap, borked my sound...get on Google and look for a fix...hum-tee-tum...no, that one didn't work...either did that one....now this is getting annoying, I can't listen to music...nothing on Google. Call Toshiba, maybe they can help me...no, they can't because it worked before...nrrrRRRRRRRRRR...<br> <br>

<b>SLACKWARE! WHY WON'T YOU FUCKING TELL ME WHAT TO DO?!</b></p></div>
	</htmltext>
<tokenext>TFS : Since their new phone , the Nexus One , can be bought unlocked , many people are turning to Google themselves for help , but not getting what they 're used to from traditional mobile carriers .
Just installed Linux on my laptop .
Oh crap , borked my sound...get on Google and look for a fix...hum-tee-tum...no , that one did n't work...either did that one....now this is getting annoying , I ca n't listen to music...nothing on Google .
Call Toshiba , maybe they can help me...no , they ca n't because it worked before...nrrrRRRRRRRRRR.. . SLACKWARE ! WHY WO N'T YOU FUCKING TELL ME WHAT TO DO ?
!</tokentext>
<sentencetext>TFS: Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers.
Just installed Linux on my laptop.
Oh crap, borked my sound...get on Google and look for a fix...hum-tee-tum...no, that one didn't work...either did that one....now this is getting annoying, I can't listen to music...nothing on Google.
Call Toshiba, maybe they can help me...no, they can't because it worked before...nrrrRRRRRRRRRR... 

SLACKWARE! WHY WON'T YOU FUCKING TELL ME WHAT TO DO?
!
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703800</id>
	<title>customer service, not early adoption</title>
	<author>SuperBanana</author>
	<datestamp>1262965500000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><p>This isn't an issue with early adopters.  It's an issue with Google selling a product and then being shocked and amazed that people have questions and problems.  It's an issue with Google having a culture from the search engine world of holding the customer off not at arm's length, but at continent's length.</p><p>Before they could hide behind the carrier, which had the infrastructure for this sort of thing.  With their online products, nobody was really paying for anything, or if they were, they were B2B-type customers.</p><p>This is a consumer product, and the cardinal rule of consumer products is that you stand behind what you sell, or you won't be selling it for long.  There's another cardinal rule, which I read off a sign posted above the door of an industrial supply company: "For every customer that walks out this door angry, ten never walk in it."</p><p>Unfortunately, Google is failing to remember something critical: screwing over people with the "Google Phone" they just bought means devaluing their brand name, which is their biggest asset- those people are more receptive to switching to different alternative products (mail, search, etc.) and also, they're going to post about their problems on Facebook, Twitter, etc.  One negative status message kills thousands of dollars in advertising.</p><p>To me, the API stuff is just further proof that Google has committed the Apple Of The 90's Sin: they're now into everything, and doing nothing well.  This is a problem that should sound familiar for other reasons *cough*Microsoft*cough*.</p></htmltext>
<tokenext>This is n't an issue with early adopters .
It 's an issue with Google selling a product and then being shocked and amazed that people have questions and problems .
It 's an issue with Google having a culture from the search engine world of holding the customer off not at arm 's length , but at continent 's length.Before they could hide behind the carrier , which had the infrastructure for this sort of thing .
With their online products , nobody was really paying for anything , or if they were , they were B2B-type customers.This is a consumer product , and the cardinal rule of consumer products is that you stand behind what you sell , or you wo n't be selling it for long .
There 's another cardinal rule , which I read off a sign posted above the door of an industrial supply company : " For every customer that walks out this door angry , ten never walk in it .
" Unfortunately , Google is failing to remember something critical : screwing over people with the " Google Phone " they just bought means devaluing their brand name , which is their biggest asset- those people are more receptive to switching to different alternative products ( mail , search , etc .
) and also , they 're going to post about their problems on Facebook , Twitter , etc .
One negative status message kills thousands of dollars in advertising.To me , the API stuff is just further proof that Google has committed the Apple Of The 90 's Sin : they 're now into everything , and doing nothing well .
This is a problem that should sound familiar for other reasons * cough * Microsoft * cough * .</tokentext>
<sentencetext>This isn't an issue with early adopters.
It's an issue with Google selling a product and then being shocked and amazed that people have questions and problems.
It's an issue with Google having a culture from the search engine world of holding the customer off not at arm's length, but at continent's length.Before they could hide behind the carrier, which had the infrastructure for this sort of thing.
With their online products, nobody was really paying for anything, or if they were, they were B2B-type customers.This is a consumer product, and the cardinal rule of consumer products is that you stand behind what you sell, or you won't be selling it for long.
There's another cardinal rule, which I read off a sign posted above the door of an industrial supply company: "For every customer that walks out this door angry, ten never walk in it.
"Unfortunately, Google is failing to remember something critical: screwing over people with the "Google Phone" they just bought means devaluing their brand name, which is their biggest asset- those people are more receptive to switching to different alternative products (mail, search, etc.
) and also, they're going to post about their problems on Facebook, Twitter, etc.
One negative status message kills thousands of dollars in advertising.To me, the API stuff is just further proof that Google has committed the Apple Of The 90's Sin: they're now into everything, and doing nothing well.
This is a problem that should sound familiar for other reasons *cough*Microsoft*cough*.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702866</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703482</id>
	<title>Growing pains...</title>
	<author>Anonymous</author>
	<datestamp>1262962680000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>... of the 1.0 version.   So what else is new?  Anyone here remember Windows 1.0 (a.k.a Interface Manager) announced at the Plaza Hotel in NYC overlooking Central Park?  Well, we're up to Windows 7 and Microsoft is <b>still</b> trying to get it right.</htmltext>
<tokenext>... of the 1.0 version .
So what else is new ?
Anyone here remember Windows 1.0 ( a.k.a Interface Manager ) announced at the Plaza Hotel in NYC overlooking Central Park ?
Well , we 're up to Windows 7 and Microsoft is still trying to get it right .</tokentext>
<sentencetext>... of the 1.0 version.
So what else is new?
Anyone here remember Windows 1.0 (a.k.a Interface Manager) announced at the Plaza Hotel in NYC overlooking Central Park?
Well, we're up to Windows 7 and Microsoft is still trying to get it right.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706744</id>
	<title>Re:Real Problem</title>
	<author>tyldis</author>
	<datestamp>1263046320000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>3</modscore>
	<htmltext><p>I have yet to experience a stable 3G on any phone or provider in Norway. Edge works fine, but 3G is buggy.<br>Tried different phones and providers, they all show the same.</p></htmltext>
<tokenext>I have yet to experience a stable 3G on any phone or provider in Norway .
Edge works fine , but 3G is buggy.Tried different phones and providers , they all show the same .</tokentext>
<sentencetext>I have yet to experience a stable 3G on any phone or provider in Norway.
Edge works fine, but 3G is buggy.Tried different phones and providers, they all show the same.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704978</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703154</id>
	<title>linux fag bitches?</title>
	<author>Anonymous</author>
	<datestamp>1262960520000</datestamp>
	<modclass>Troll</modclass>
	<modscore>-1</modscore>
	<htmltext>suck my nuts.</htmltext>
<tokenext>suck my nuts .</tokentext>
<sentencetext>suck my nuts.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703572</id>
	<title>OK, I'll bite</title>
	<author>PCM2</author>
	<datestamp>1262963460000</datestamp>
	<modclass>Troll</modclass>
	<modscore>0</modscore>
	<htmltext><p><div class="quote"><p>Notice a pattern about her Android articles?</p></div><p>No. What is the pattern?</p><p>For one thing, you cannot tell anything about a news article by the headline alone. More often than not, reporters don't write their own headlines.</p></div>
	</htmltext>
<tokenext>Notice a pattern about her Android articles ? No .
What is the pattern ? For one thing , you can not tell anything about a news article by the headline alone .
More often than not , reporters do n't write their own headlines .</tokentext>
<sentencetext>Notice a pattern about her Android articles?No.
What is the pattern?For one thing, you cannot tell anything about a news article by the headline alone.
More often than not, reporters don't write their own headlines.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706190</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1263037320000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p><div class="quote"><p>Unlike traditional electronics companies, Google is delegating all warranty and customer service support to the ODM. And people do not understand this, since it's completely different from what they're used to. Since no one bothers reading the fine prints, they go and seek help in the wrong place.
</p><p>Legally speaking, Google is not at fault here. With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care.</p><p>[...]</p><p>
Obligatory car analogy: Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year. The car breaks down within a week but Alice is charging an outrageous amount for the repair fee. I get mad at Bob because he deceived me.

In the end:I get stuck with a broken car.

Bob's reputation is damaged.

But Alice lost nothing.</p></div><p>I don't think that's right.  In the UK (probably in the EU too) the supplier has responsibilities that it cannot simply transfer to someone else with a disclaimer. To use your analogy:  You've bought your car from Bob, therefore it's Bob's responsibility to get it fixed.  Bob can use Alice's repair service if he wants to; but if there's a problem with Alice's service, Bob will have to find another mechanic or do the repairs himself.  Your contract is with Bob, and the crappy disclaimer makes no difference to that.</p></div>
	</htmltext>
<tokenext>Unlike traditional electronics companies , Google is delegating all warranty and customer service support to the ODM .
And people do not understand this , since it 's completely different from what they 're used to .
Since no one bothers reading the fine prints , they go and seek help in the wrong place .
Legally speaking , Google is not at fault here .
With the above disclaimer , they have successfully disclaimed all their responsibility of providing service and customer care. [ .. .
] Obligatory car analogy : Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year .
The car breaks down within a week but Alice is charging an outrageous amount for the repair fee .
I get mad at Bob because he deceived me .
In the end : I get stuck with a broken car .
Bob 's reputation is damaged .
But Alice lost nothing.I do n't think that 's right .
In the UK ( probably in the EU too ) the supplier has responsibilities that it can not simply transfer to someone else with a disclaimer .
To use your analogy : You 've bought your car from Bob , therefore it 's Bob 's responsibility to get it fixed .
Bob can use Alice 's repair service if he wants to ; but if there 's a problem with Alice 's service , Bob will have to find another mechanic or do the repairs himself .
Your contract is with Bob , and the crappy disclaimer makes no difference to that .</tokentext>
<sentencetext>Unlike traditional electronics companies, Google is delegating all warranty and customer service support to the ODM.
And people do not understand this, since it's completely different from what they're used to.
Since no one bothers reading the fine prints, they go and seek help in the wrong place.
Legally speaking, Google is not at fault here.
With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care.[...
]
Obligatory car analogy: Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year.
The car breaks down within a week but Alice is charging an outrageous amount for the repair fee.
I get mad at Bob because he deceived me.
In the end:I get stuck with a broken car.
Bob's reputation is damaged.
But Alice lost nothing.I don't think that's right.
In the UK (probably in the EU too) the supplier has responsibilities that it cannot simply transfer to someone else with a disclaimer.
To use your analogy:  You've bought your car from Bob, therefore it's Bob's responsibility to get it fixed.
Bob can use Alice's repair service if he wants to; but if there's a problem with Alice's service, Bob will have to find another mechanic or do the repairs himself.
Your contract is with Bob, and the crappy disclaimer makes no difference to that.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706768</id>
	<title>Re:I can fully understand the operators</title>
	<author>richie2000</author>
	<datestamp>1263046560000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Where I come from telcos support the phones they sell... I can't see how that's 'naive' since that's how it works in most of the world...</p></div><p>Really? You come from "most of the world"?</p></div>
	</htmltext>
<tokenext>Where I come from telcos support the phones they sell... I ca n't see how that 's 'naive ' since that 's how it works in most of the world...Really ?
You come from " most of the world " ?</tokentext>
<sentencetext>Where I come from telcos support the phones they sell... I can't see how that's 'naive' since that's how it works in most of the world...Really?
You come from "most of the world"?
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702884</id>
	<title>Question</title>
	<author>Karganeth</author>
	<datestamp>1262958960000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext>How does PC World have any idea of the volume of traffic Google is getting from disgruntled N1 customers?  By stories from random people? Yeah, thought so. A</htmltext>
<tokenext>How does PC World have any idea of the volume of traffic Google is getting from disgruntled N1 customers ?
By stories from random people ?
Yeah , thought so .
A</tokentext>
<sentencetext>How does PC World have any idea of the volume of traffic Google is getting from disgruntled N1 customers?
By stories from random people?
Yeah, thought so.
A</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703178</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>furball</author>
	<datestamp>1262960700000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>How does criticism of Android tell you which kind of phone she has?</p></htmltext>
<tokenext>How does criticism of Android tell you which kind of phone she has ?</tokentext>
<sentencetext>How does criticism of Android tell you which kind of phone she has?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30713364</id>
	<title>Re:The incumbent vendors won't give me progress</title>
	<author>longacre</author>
	<datestamp>1263116160000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Holy shit that thing took at least a minute to boot, and that video has a cut in it which means it was over a minute...could have been five minutes for all we know. Not acceptable for a portable device.</htmltext>
<tokenext>Holy shit that thing took at least a minute to boot , and that video has a cut in it which means it was over a minute...could have been five minutes for all we know .
Not acceptable for a portable device .</tokentext>
<sentencetext>Holy shit that thing took at least a minute to boot, and that video has a cut in it which means it was over a minute...could have been five minutes for all we know.
Not acceptable for a portable device.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706138</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702870</id>
	<title>they really joe bidened it this time!</title>
	<author>Anonymous</author>
	<datestamp>1262958840000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>you can almost smell the hair transplant.</htmltext>
<tokenext>you can almost smell the hair transplant .</tokentext>
<sentencetext>you can almost smell the hair transplant.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705218</id>
	<title>Re:Anything like Google Apps?</title>
	<author>Animats</author>
	<datestamp>1262979060000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>
<i>My experience is that Google isn't geared toward customer service and it seems like they could care less.</i>
</p><p>
Right. Google has never before offered a product that requires a substantial customer service organization.  The one major Google service that needs customer support, Google business e-mail, they support by sending their customers to <a href="http://www.google.com/enterprise/marketplace/" title="google.com">third party "solution providers".</a> [google.com]</p></htmltext>
<tokenext>My experience is that Google is n't geared toward customer service and it seems like they could care less .
Right. Google has never before offered a product that requires a substantial customer service organization .
The one major Google service that needs customer support , Google business e-mail , they support by sending their customers to third party " solution providers " .
[ google.com ]</tokentext>
<sentencetext>
My experience is that Google isn't geared toward customer service and it seems like they could care less.
Right. Google has never before offered a product that requires a substantial customer service organization.
The one major Google service that needs customer support, Google business e-mail, they support by sending their customers to third party "solution providers".
[google.com]</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707170</id>
	<title>Re:I can fully understand the operators</title>
	<author>Algan</author>
	<datestamp>1263051660000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Part of the problem we have here in US is that our carriers would absolutely hate to become "bit/call/sms delivery pipes". So they all attempt to provide a "complete user experience", which means subsidize phones and lock people in technically as well as via contracts, build walled gardens and sell as much add-on services as they can. The side effects of that is people usually see the phone as being an integral part of the service offered by the carrier, and so expect the carrier to handle any service issues that appear.</p></htmltext>
<tokenext>Part of the problem we have here in US is that our carriers would absolutely hate to become " bit/call/sms delivery pipes " .
So they all attempt to provide a " complete user experience " , which means subsidize phones and lock people in technically as well as via contracts , build walled gardens and sell as much add-on services as they can .
The side effects of that is people usually see the phone as being an integral part of the service offered by the carrier , and so expect the carrier to handle any service issues that appear .</tokentext>
<sentencetext>Part of the problem we have here in US is that our carriers would absolutely hate to become "bit/call/sms delivery pipes".
So they all attempt to provide a "complete user experience", which means subsidize phones and lock people in technically as well as via contracts, build walled gardens and sell as much add-on services as they can.
The side effects of that is people usually see the phone as being an integral part of the service offered by the carrier, and so expect the carrier to handle any service issues that appear.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704620</id>
	<title>How much support does a phone need?</title>
	<author>Anonymous</author>
	<datestamp>1262972760000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>You put the sim card in, and you turn it on.  What else is there?  Even the APN generally works when defaulted.</p></htmltext>
<tokenext>You put the sim card in , and you turn it on .
What else is there ?
Even the APN generally works when defaulted .</tokentext>
<sentencetext>You put the sim card in, and you turn it on.
What else is there?
Even the APN generally works when defaulted.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706460</id>
	<title>Re:new to customer service</title>
	<author>Damnshock</author>
	<datestamp>1263041280000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><p>"Legally speaking, Google is not at fault here. With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care."</p><p>That is simply nonsense. That is obviously an abusive clause and should be illegal on a contract/eula/whatever. What happens if HTC does not provide the support they should? Exactly what is happening now. People should complain to the company they bought the product from, they should not care what is behind: that is the seller's problem!</p><p>A little of consumer protection please...</p><p>PS:This does not happens in Spain, the responsibility is from the one that's selling the problem.</p></htmltext>
<tokenext>" Legally speaking , Google is not at fault here .
With the above disclaimer , they have successfully disclaimed all their responsibility of providing service and customer care .
" That is simply nonsense .
That is obviously an abusive clause and should be illegal on a contract/eula/whatever .
What happens if HTC does not provide the support they should ?
Exactly what is happening now .
People should complain to the company they bought the product from , they should not care what is behind : that is the seller 's problem ! A little of consumer protection please...PS : This does not happens in Spain , the responsibility is from the one that 's selling the problem .</tokentext>
<sentencetext>"Legally speaking, Google is not at fault here.
With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care.
"That is simply nonsense.
That is obviously an abusive clause and should be illegal on a contract/eula/whatever.
What happens if HTC does not provide the support they should?
Exactly what is happening now.
People should complain to the company they bought the product from, they should not care what is behind: that is the seller's problem!A little of consumer protection please...PS:This does not happens in Spain, the responsibility is from the one that's selling the problem.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703106</id>
	<title>All The Help You Need</title>
	<author>Anonymous</author>
	<datestamp>1262960220000</datestamp>
	<modclass>Funny</modclass>
	<modscore>3</modscore>
	<htmltext>Here's all the help you need: <a href="http://www.google.com/" title="google.com">http://www.google.com/</a> [google.com]</htmltext>
<tokenext>Here 's all the help you need : http : //www.google.com/ [ google.com ]</tokentext>
<sentencetext>Here's all the help you need: http://www.google.com/ [google.com]</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705228</id>
	<title>Re:I can fully understand the operators</title>
	<author>Daengbo</author>
	<datestamp>1262979180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Also not in Asia as far as I can tell. It seems your "most of the world" is actually quite a small part.</p></htmltext>
<tokenext>Also not in Asia as far as I can tell .
It seems your " most of the world " is actually quite a small part .</tokentext>
<sentencetext>Also not in Asia as far as I can tell.
It seems your "most of the world" is actually quite a small part.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702994</id>
	<title>Beta</title>
	<author>bsDaemon</author>
	<datestamp>1262959620000</datestamp>
	<modclass>Funny</modclass>
	<modscore>4</modscore>
	<htmltext>Give 'em a break... the phone's still in beta!</htmltext>
<tokenext>Give 'em a break... the phone 's still in beta !</tokentext>
<sentencetext>Give 'em a break... the phone's still in beta!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705540</id>
	<title>Re:new to customer service</title>
	<author>Hal\_Porter</author>
	<datestamp>1263069720000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>What is this, some kind of Brady Bunch analogy? People named Alice don't actually exist in this century, do they?</p></div><p>Substitute for Anael'fish'ah or some other modern name if you want.</p></div>
	</htmltext>
<tokenext>What is this , some kind of Brady Bunch analogy ?
People named Alice do n't actually exist in this century , do they ? Substitute for Anael'fish'ah or some other modern name if you want .</tokentext>
<sentencetext>What is this, some kind of Brady Bunch analogy?
People named Alice don't actually exist in this century, do they?Substitute for Anael'fish'ah or some other modern name if you want.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704942</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707222</id>
	<title>Hello? Microsoft?</title>
	<author>pydev</author>
	<datestamp>1263052200000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p>I have paid for Microsoft's shitty products for two decades and never received any kind of meaningful customer service.  I really doubt Google can do any worse than that.</p></htmltext>
<tokenext>I have paid for Microsoft 's shitty products for two decades and never received any kind of meaningful customer service .
I really doubt Google can do any worse than that .</tokentext>
<sentencetext>I have paid for Microsoft's shitty products for two decades and never received any kind of meaningful customer service.
I really doubt Google can do any worse than that.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703116</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706416</id>
	<title>..because, of course, the carriers do it so well..</title>
	<author>rosbif</author>
	<datestamp>1263040560000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>If I hear the phrase " your call is important to us" while waiting for my carrier to answer their helpdesk number for hours, I'll go even crazier......<br>IME, most carriers run a bare-bones operation and expect callers to give up.  That's of course if you can get through over the networks which seem to have unexplained outages.  And when was the last time that you got a refund for lack of service...?</p></htmltext>
<tokenext>If I hear the phrase " your call is important to us " while waiting for my carrier to answer their helpdesk number for hours , I 'll go even crazier......IME , most carriers run a bare-bones operation and expect callers to give up .
That 's of course if you can get through over the networks which seem to have unexplained outages .
And when was the last time that you got a refund for lack of service... ?</tokentext>
<sentencetext>If I hear the phrase " your call is important to us" while waiting for my carrier to answer their helpdesk number for hours, I'll go even crazier......IME, most carriers run a bare-bones operation and expect callers to give up.
That's of course if you can get through over the networks which seem to have unexplained outages.
And when was the last time that you got a refund for lack of service...?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703116</id>
	<title>Re:new to customer service</title>
	<author>Man On Pink Corner</author>
	<datestamp>1262960280000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext><p>That really hits the nail on the head.  If you give your stuff away for free, you can tell complainers to get bent.  But if you charge so much as $0.15, your customers <i>own</i> your sorry ass.</p><p>Google's going to have to learn that little fact of life sooner or later.</p></htmltext>
<tokenext>That really hits the nail on the head .
If you give your stuff away for free , you can tell complainers to get bent .
But if you charge so much as $ 0.15 , your customers own your sorry ass.Google 's going to have to learn that little fact of life sooner or later .</tokentext>
<sentencetext>That really hits the nail on the head.
If you give your stuff away for free, you can tell complainers to get bent.
But if you charge so much as $0.15, your customers own your sorry ass.Google's going to have to learn that little fact of life sooner or later.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705314</id>
	<title>Re:Anything like Google Apps?</title>
	<author>Anonymous</author>
	<datestamp>1262980500000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>"couldn't care less"</p></htmltext>
<tokenext>" could n't care less "</tokentext>
<sentencetext>"couldn't care less"</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703270</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>1 inch punch</author>
	<datestamp>1262961180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Doesn't make her points any less valid i.e. none of the external developers had access to the 2.1 SDK prior to the N1's release, that Google is unaccustomed to direct sales etc.</p></htmltext>
<tokenext>Does n't make her points any less valid i.e .
none of the external developers had access to the 2.1 SDK prior to the N1 's release , that Google is unaccustomed to direct sales etc .</tokentext>
<sentencetext>Doesn't make her points any less valid i.e.
none of the external developers had access to the 2.1 SDK prior to the N1's release, that Google is unaccustomed to direct sales etc.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703468</id>
	<title>iPhone Fans Should Scared</title>
	<author>Anonymous</author>
	<datestamp>1262962620000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>The Nexus One is by the best phone I've ever used or owned. My friends old iPhone looks like a tacky piece of crap next to it with all that awful chrome on it.</p><p>The speed and UI are amazing. And so far the phone has been flawless. T-Mobile 3G coverage is very good in my area.</p><p>Nancy Gohring really needs to get a life. Spewing out Android FUD articles isn't going to make precious iPhone as good as the Nexus One.</p></htmltext>
<tokenext>The Nexus One is by the best phone I 've ever used or owned .
My friends old iPhone looks like a tacky piece of crap next to it with all that awful chrome on it.The speed and UI are amazing .
And so far the phone has been flawless .
T-Mobile 3G coverage is very good in my area.Nancy Gohring really needs to get a life .
Spewing out Android FUD articles is n't going to make precious iPhone as good as the Nexus One .</tokentext>
<sentencetext>The Nexus One is by the best phone I've ever used or owned.
My friends old iPhone looks like a tacky piece of crap next to it with all that awful chrome on it.The speed and UI are amazing.
And so far the phone has been flawless.
T-Mobile 3G coverage is very good in my area.Nancy Gohring really needs to get a life.
Spewing out Android FUD articles isn't going to make precious iPhone as good as the Nexus One.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705886</id>
	<title>Wow</title>
	<author>Anonymous</author>
	<datestamp>1263032100000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>Any chance this will cause their stock to dip low enough so I can afford to buy it?</htmltext>
<tokenext>Any chance this will cause their stock to dip low enough so I can afford to buy it ?</tokentext>
<sentencetext>Any chance this will cause their stock to dip low enough so I can afford to buy it?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704320</id>
	<title>PC World is paying the bills</title>
	<author>BearRanger</author>
	<datestamp>1262969880000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Care to make a wager on who the biggest advertiser is in PC World?  As always, follow the money.  In this case north...</htmltext>
<tokenext>Care to make a wager on who the biggest advertiser is in PC World ?
As always , follow the money .
In this case north.. .</tokentext>
<sentencetext>Care to make a wager on who the biggest advertiser is in PC World?
As always, follow the money.
In this case north...</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703206</id>
	<title>Re:Market Research using Google...</title>
	<author>Anonymous</author>
	<datestamp>1262960880000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>3</modscore>
	<htmltext><blockquote><div><p>(Bonus: 1,590,000 for i hate sprint)</p></div></blockquote><p>Because people don't gripe about sprint, they just drop them and move onto a carrier that supports modern phones. I love t-mobile by the way. Everytime I call (0 wait, either!) the tmobile rep usually says "we can add/adjust this feature for free!". When I called about <a href="http://nearlydeaf.com/?p=331" title="nearlydeaf.com">how to use google voice as a voicemail transcription service</a> [nearlydeaf.com], the guy not only gave me the code to key in, but also offered to set it up on my end, put me on hold and then call my cell and test the transcription service to confirm it worked. Compared to sprint, where I usually got in screaming matches with the CS reps there over some new $4 charge per month they needed to charge me to make/recieve international calls or some other BS. Fuck sprint. I'll never go back. I love tmobile.</p></div>
	</htmltext>
<tokenext>( Bonus : 1,590,000 for i hate sprint ) Because people do n't gripe about sprint , they just drop them and move onto a carrier that supports modern phones .
I love t-mobile by the way .
Everytime I call ( 0 wait , either !
) the tmobile rep usually says " we can add/adjust this feature for free ! " .
When I called about how to use google voice as a voicemail transcription service [ nearlydeaf.com ] , the guy not only gave me the code to key in , but also offered to set it up on my end , put me on hold and then call my cell and test the transcription service to confirm it worked .
Compared to sprint , where I usually got in screaming matches with the CS reps there over some new $ 4 charge per month they needed to charge me to make/recieve international calls or some other BS .
Fuck sprint .
I 'll never go back .
I love tmobile .</tokentext>
<sentencetext>(Bonus: 1,590,000 for i hate sprint)Because people don't gripe about sprint, they just drop them and move onto a carrier that supports modern phones.
I love t-mobile by the way.
Everytime I call (0 wait, either!
) the tmobile rep usually says "we can add/adjust this feature for free!".
When I called about how to use google voice as a voicemail transcription service [nearlydeaf.com], the guy not only gave me the code to key in, but also offered to set it up on my end, put me on hold and then call my cell and test the transcription service to confirm it worked.
Compared to sprint, where I usually got in screaming matches with the CS reps there over some new $4 charge per month they needed to charge me to make/recieve international calls or some other BS.
Fuck sprint.
I'll never go back.
I love tmobile.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704942</id>
	<title>Re:new to customer service</title>
	<author>dangitman</author>
	<datestamp>1262975460000</datestamp>
	<modclass>Troll</modclass>
	<modscore>0</modscore>
	<htmltext><p><div class="quote"><p>The car breaks down within a week but Alice is charging an outrageous amount for the repair fee. I get mad at Bob because he deceived me.</p></div><p>What is this, some kind of Brady Bunch analogy? People named Alice don't actually exist in this century, do they?</p></div>
	</htmltext>
<tokenext>The car breaks down within a week but Alice is charging an outrageous amount for the repair fee .
I get mad at Bob because he deceived me.What is this , some kind of Brady Bunch analogy ?
People named Alice do n't actually exist in this century , do they ?</tokentext>
<sentencetext>The car breaks down within a week but Alice is charging an outrageous amount for the repair fee.
I get mad at Bob because he deceived me.What is this, some kind of Brady Bunch analogy?
People named Alice don't actually exist in this century, do they?
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702866</id>
	<title>Well</title>
	<author>Anonymous</author>
	<datestamp>1262958840000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext><p>That *is* what you get for being an early adopter...</p><p>They haven't even worked out how to work out problems yet, it seems like.</p></htmltext>
<tokenext>That * is * what you get for being an early adopter...They have n't even worked out how to work out problems yet , it seems like .</tokentext>
<sentencetext>That *is* what you get for being an early adopter...They haven't even worked out how to work out problems yet, it seems like.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703058</id>
	<title>Re:Avoid 1.0</title>
	<author>JorDan Clock</author>
	<datestamp>1262959980000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>2</modscore>
	<htmltext>Except the phone runs Android 2.1, so according to your rule-of-thumb, it should be safe.</htmltext>
<tokenext>Except the phone runs Android 2.1 , so according to your rule-of-thumb , it should be safe .</tokentext>
<sentencetext>Except the phone runs Android 2.1, so according to your rule-of-thumb, it should be safe.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706354</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>MemoryDragon</author>
	<datestamp>1263039840000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?</p></div><p>Urgs not sure which phone you mean, but I have an HTC Hero here, which does exactly that fine, I can switch on Wifi and can do browsing etc... whatever I like without any data plan<nobr> <wbr></nobr>;-)<br>UTMS needs a data plan, Wifi definitely not. I dont think the Nexus One is different in this regard, it even has the switch widget now integrated which lets you switch the various connectivity features on and off from the homescreen.</p></div>
	</htmltext>
<tokenext>Why ca n't Google offer a cell phone that provides browsing , etc via WiFi , WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN ? Urgs not sure which phone you mean , but I have an HTC Hero here , which does exactly that fine , I can switch on Wifi and can do browsing etc... whatever I like without any data plan ; - ) UTMS needs a data plan , Wifi definitely not .
I dont think the Nexus One is different in this regard , it even has the switch widget now integrated which lets you switch the various connectivity features on and off from the homescreen .</tokentext>
<sentencetext>Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?Urgs not sure which phone you mean, but I have an HTC Hero here, which does exactly that fine, I can switch on Wifi and can do browsing etc... whatever I like without any data plan ;-)UTMS needs a data plan, Wifi definitely not.
I dont think the Nexus One is different in this regard, it even has the switch widget now integrated which lets you switch the various connectivity features on and off from the homescreen.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706138</id>
	<title>Re:The incumbent vendors won't give me progress</title>
	<author>phonewebcam</author>
	<datestamp>1263036000000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><a href="http://ota.cc/fu" title="ota.cc" rel="nofollow">Here's</a> [ota.cc] the vid you mentioned.</p></htmltext>
<tokenext>Here 's [ ota.cc ] the vid you mentioned .</tokentext>
<sentencetext>Here's [ota.cc] the vid you mentioned.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705212</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704966</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1262975760000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>One of the things I liked about my Nokia N97, is that since it is sold unlocked only, and is AT&amp;T 3g capable, I could just use my existing at&amp;t cell phone plan WITHOUT a carrier data plan. I use the built in WiFi for all my network needs. I spend 80\% of my time in WiFi capable areas and don't really need to use 3G or Edge ( though once I accidentally went on line over EDGE for about 1 MB and got nailed for $20.00 that month. sheesh. Anyway, there is no reason an UNLOCKED phone needs a data plan.</p></htmltext>
<tokenext>One of the things I liked about my Nokia N97 , is that since it is sold unlocked only , and is AT&amp;T 3g capable , I could just use my existing at&amp;t cell phone plan WITHOUT a carrier data plan .
I use the built in WiFi for all my network needs .
I spend 80 \ % of my time in WiFi capable areas and do n't really need to use 3G or Edge ( though once I accidentally went on line over EDGE for about 1 MB and got nailed for $ 20.00 that month .
sheesh. Anyway , there is no reason an UNLOCKED phone needs a data plan .</tokentext>
<sentencetext>One of the things I liked about my Nokia N97, is that since it is sold unlocked only, and is AT&amp;T 3g capable, I could just use my existing at&amp;t cell phone plan WITHOUT a carrier data plan.
I use the built in WiFi for all my network needs.
I spend 80\% of my time in WiFi capable areas and don't really need to use 3G or Edge ( though once I accidentally went on line over EDGE for about 1 MB and got nailed for $20.00 that month.
sheesh. Anyway, there is no reason an UNLOCKED phone needs a data plan.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706196</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>bgarcia</author>
	<datestamp>1263037500000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>3</modscore>
	<htmltext><blockquote><div><p> <em>Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?</em></p></div> </blockquote><p>I used my G1 for an entire year without a data plan.  It worked wonderfully whenever wifi was available, and I would get upsell messages in my browser whenever wifi was not available.  I could send &amp; receive text messages too, but I had to pay 10 cents for each one.
</p><p>
Read those support forum posts with a grain of salt.  There's a lot of mis-information in there.  During initial phone setup, you need to skip the google registration process (it won't be able to contact google servers due to the lack of a data connection).  Then you configure your wifi connection, and finally attempt to access gmail to continue the registration process.  So it's not very obvious how to do it, but it can be done.</p></div>
	</htmltext>
<tokenext>Why ca n't Google offer a cell phone that provides browsing , etc via WiFi , WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN ?
I used my G1 for an entire year without a data plan .
It worked wonderfully whenever wifi was available , and I would get upsell messages in my browser whenever wifi was not available .
I could send &amp; receive text messages too , but I had to pay 10 cents for each one .
Read those support forum posts with a grain of salt .
There 's a lot of mis-information in there .
During initial phone setup , you need to skip the google registration process ( it wo n't be able to contact google servers due to the lack of a data connection ) .
Then you configure your wifi connection , and finally attempt to access gmail to continue the registration process .
So it 's not very obvious how to do it , but it can be done .</tokentext>
<sentencetext> Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?
I used my G1 for an entire year without a data plan.
It worked wonderfully whenever wifi was available, and I would get upsell messages in my browser whenever wifi was not available.
I could send &amp; receive text messages too, but I had to pay 10 cents for each one.
Read those support forum posts with a grain of salt.
There's a lot of mis-information in there.
During initial phone setup, you need to skip the google registration process (it won't be able to contact google servers due to the lack of a data connection).
Then you configure your wifi connection, and finally attempt to access gmail to continue the registration process.
So it's not very obvious how to do it, but it can be done.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706090</id>
	<title>Re:new to customer service</title>
	<author>trenien</author>
	<datestamp>1263035160000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>Well, I don't know how it is in the US, but here, no matter what fine print are written inside the box, the <b>seller</b> is responsible and has to cover the warranty. At most, they can redirect you (at <b>their</b> charge) toward some subcontractor they may have to deal with problems.</htmltext>
<tokenext>Well , I do n't know how it is in the US , but here , no matter what fine print are written inside the box , the seller is responsible and has to cover the warranty .
At most , they can redirect you ( at their charge ) toward some subcontractor they may have to deal with problems .</tokentext>
<sentencetext>Well, I don't know how it is in the US, but here, no matter what fine print are written inside the box, the seller is responsible and has to cover the warranty.
At most, they can redirect you (at their charge) toward some subcontractor they may have to deal with problems.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703300</id>
	<title>Who cares?</title>
	<author>BitZtream</author>
	<datestamp>1262961420000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Really?  Its just a phone.  Its not particularly impressive.  The only thing it has that you can't find on a hundred other phones is probably the silkscreened 'Google' on it, otherwise there is nothing unique about this phone.</p><p>Its not particularly impressive from a CPU power standpoint.  Nothing special about the display.  Not a lot of storage space.  The OS isn't really all that impressive.  I'm not really sure what this is supposed to have over other smart phones.  There better be something far more impressive than 'it runs android' or they should just put a 'I'm a google fanboy' sticker on it like the stickers they include with Apple products.</p><p>I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild.</p></htmltext>
<tokenext>Really ?
Its just a phone .
Its not particularly impressive .
The only thing it has that you ca n't find on a hundred other phones is probably the silkscreened 'Google ' on it , otherwise there is nothing unique about this phone.Its not particularly impressive from a CPU power standpoint .
Nothing special about the display .
Not a lot of storage space .
The OS is n't really all that impressive .
I 'm not really sure what this is supposed to have over other smart phones .
There better be something far more impressive than 'it runs android ' or they should just put a 'I 'm a google fanboy ' sticker on it like the stickers they include with Apple products.I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild .</tokentext>
<sentencetext>Really?
Its just a phone.
Its not particularly impressive.
The only thing it has that you can't find on a hundred other phones is probably the silkscreened 'Google' on it, otherwise there is nothing unique about this phone.Its not particularly impressive from a CPU power standpoint.
Nothing special about the display.
Not a lot of storage space.
The OS isn't really all that impressive.
I'm not really sure what this is supposed to have over other smart phones.
There better be something far more impressive than 'it runs android' or they should just put a 'I'm a google fanboy' sticker on it like the stickers they include with Apple products.I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30723872</id>
	<title>Re:The incumbent vendors won't give me progress</title>
	<author>hazydave</author>
	<datestamp>1263228900000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>That's kind of a lame excuse. There's nothing all that magical about the Nexus One. Yeah, it's a nice Android phone. So is the Mot DROID, and many others. There's nothing particularly new or different in the Nexus One, other than the "front of device" Google branding, versus the "back of the device" Google branding you get on any Google Experience phone. In both cases, the OEMs have no way to limit the content of the device, or change the UI.

As for tablets... CES is absolutely swimming with tablets this year. There are over a dozen at the nVidia booth alone. And most of them are running Android. Sure, it's CES, and some of these are definitely technology demonstrations and trial balloons, but some will absolutely hit the market.

I have a sneeking suspicion that some of these companies are waiting to see what Apple actually releases... that alone may be what's holding things back. But 5" Android tablets aren't even new... Archos put one out last year. Nokia's been selling Linux tablets for years. The idea that it takes Google to launch a tablet is just silly.</htmltext>
<tokenext>That 's kind of a lame excuse .
There 's nothing all that magical about the Nexus One .
Yeah , it 's a nice Android phone .
So is the Mot DROID , and many others .
There 's nothing particularly new or different in the Nexus One , other than the " front of device " Google branding , versus the " back of the device " Google branding you get on any Google Experience phone .
In both cases , the OEMs have no way to limit the content of the device , or change the UI .
As for tablets... CES is absolutely swimming with tablets this year .
There are over a dozen at the nVidia booth alone .
And most of them are running Android .
Sure , it 's CES , and some of these are definitely technology demonstrations and trial balloons , but some will absolutely hit the market .
I have a sneeking suspicion that some of these companies are waiting to see what Apple actually releases... that alone may be what 's holding things back .
But 5 " Android tablets are n't even new... Archos put one out last year .
Nokia 's been selling Linux tablets for years .
The idea that it takes Google to launch a tablet is just silly .</tokentext>
<sentencetext>That's kind of a lame excuse.
There's nothing all that magical about the Nexus One.
Yeah, it's a nice Android phone.
So is the Mot DROID, and many others.
There's nothing particularly new or different in the Nexus One, other than the "front of device" Google branding, versus the "back of the device" Google branding you get on any Google Experience phone.
In both cases, the OEMs have no way to limit the content of the device, or change the UI.
As for tablets... CES is absolutely swimming with tablets this year.
There are over a dozen at the nVidia booth alone.
And most of them are running Android.
Sure, it's CES, and some of these are definitely technology demonstrations and trial balloons, but some will absolutely hit the market.
I have a sneeking suspicion that some of these companies are waiting to see what Apple actually releases... that alone may be what's holding things back.
But 5" Android tablets aren't even new... Archos put one out last year.
Nokia's been selling Linux tablets for years.
The idea that it takes Google to launch a tablet is just silly.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705212</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707002</id>
	<title>Re:phone is great</title>
	<author>breagerey</author>
	<datestamp>1263049740000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>i bought an unlocked N1 <i>the second it was released.</i></p> </div><p><div class="quote"><p> <i>no review of the <b>many</b> that i read <b>before</b> i purchased the phone</i> had anything significant to complain about</p> </div><p>
0o<br>
How many reviews were there *before <i>the second it was released</i>??</p></div>
	</htmltext>
<tokenext>i bought an unlocked N1 the second it was released .
no review of the many that i read before i purchased the phone had anything significant to complain about 0o How many reviews were there * before the second it was released ?
?</tokentext>
<sentencetext>i bought an unlocked N1 the second it was released.
no review of the many that i read before i purchased the phone had anything significant to complain about 
0o
How many reviews were there *before the second it was released?
?
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703276</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706678</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>mhwombat</author>
	<datestamp>1263045180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Just to add to what others here have said, my HTC Magic was able to use wifi before I got a data plan, and in fact I could use it on wifi before I put a sim card in it.</p><p>Also, what are you talking about.. and why is it modded +5? The Nexus One boards you link to seem to say the opposite of what you claim. Picking from the top of the boards, for instance, "Yes you can disable Data connection and use only WiFi." and "Basically Nexus One internet connection  will work even with no SIM card in it by running on WiFi". </p></htmltext>
<tokenext>Just to add to what others here have said , my HTC Magic was able to use wifi before I got a data plan , and in fact I could use it on wifi before I put a sim card in it.Also , what are you talking about.. and why is it modded + 5 ?
The Nexus One boards you link to seem to say the opposite of what you claim .
Picking from the top of the boards , for instance , " Yes you can disable Data connection and use only WiFi .
" and " Basically Nexus One internet connection will work even with no SIM card in it by running on WiFi " .</tokentext>
<sentencetext>Just to add to what others here have said, my HTC Magic was able to use wifi before I got a data plan, and in fact I could use it on wifi before I put a sim card in it.Also, what are you talking about.. and why is it modded +5?
The Nexus One boards you link to seem to say the opposite of what you claim.
Picking from the top of the boards, for instance, "Yes you can disable Data connection and use only WiFi.
" and "Basically Nexus One internet connection  will work even with no SIM card in it by running on WiFi". </sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704898</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Jerrith</author>
	<datestamp>1262975160000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Interestingly:  My number failed to transfer over from Sprint to T-Mobile.  So I called up, and talked with someone, and they setup service for me.  Voice worked fine, but then I didn't have data.  The browser brought me to a page where I got to choose which data plan I wanted (unlimited data @ $30/month, or unlimited data + messaging @ $40/month), and then I had data support...</p><p>So if I'd never picked either of those?  I wonder...</p></htmltext>
<tokenext>Interestingly : My number failed to transfer over from Sprint to T-Mobile .
So I called up , and talked with someone , and they setup service for me .
Voice worked fine , but then I did n't have data .
The browser brought me to a page where I got to choose which data plan I wanted ( unlimited data @ $ 30/month , or unlimited data + messaging @ $ 40/month ) , and then I had data support...So if I 'd never picked either of those ?
I wonder.. .</tokentext>
<sentencetext>Interestingly:  My number failed to transfer over from Sprint to T-Mobile.
So I called up, and talked with someone, and they setup service for me.
Voice worked fine, but then I didn't have data.
The browser brought me to a page where I got to choose which data plan I wanted (unlimited data @ $30/month, or unlimited data + messaging @ $40/month), and then I had data support...So if I'd never picked either of those?
I wonder...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703758</id>
	<title>Re:Market Research using Google...</title>
	<author>msimm</author>
	<datestamp>1262965080000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>T-Mobile is a multinational provider. Wikipedia <a href="http://en.wikipedia.org/wiki/T-Mobile" title="wikipedia.org">says</a> [wikipedia.org]:<blockquote><div><p>Globally, T-Mobile has some 150 million subscribers, making it the world's seventh largest mobile phone service provider by subscribers and the third largest multinational after the United Kingdom's Vodafone and Spain's Telef&#243;nica.</p></div></blockquote><p>

The other carriers serve considerably smaller <a href="http://en.wikipedia.org/wiki/List\_of\_mobile\_network\_operators" title="wikipedia.org">markets</a> [wikipedia.org].</p></div>
	</htmltext>
<tokenext>T-Mobile is a multinational provider .
Wikipedia says [ wikipedia.org ] : Globally , T-Mobile has some 150 million subscribers , making it the world 's seventh largest mobile phone service provider by subscribers and the third largest multinational after the United Kingdom 's Vodafone and Spain 's Telef   nica .
The other carriers serve considerably smaller markets [ wikipedia.org ] .</tokentext>
<sentencetext>T-Mobile is a multinational provider.
Wikipedia says [wikipedia.org]:Globally, T-Mobile has some 150 million subscribers, making it the world's seventh largest mobile phone service provider by subscribers and the third largest multinational after the United Kingdom's Vodafone and Spain's Telefónica.
The other carriers serve considerably smaller markets [wikipedia.org].
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703098</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704814</id>
	<title>Re:Growing pains...</title>
	<author>Anonymous</author>
	<datestamp>1262974200000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>1</modscore>
	<htmltext><p>Anyone remember the Wright Brothers unveiling Airplane 1.0 in Kittyhawk North Carolina?  Well we're up to the 787 and A320 now, and we're <b>still</b> trying to get it right.</p></htmltext>
<tokenext>Anyone remember the Wright Brothers unveiling Airplane 1.0 in Kittyhawk North Carolina ?
Well we 're up to the 787 and A320 now , and we 're still trying to get it right .</tokentext>
<sentencetext>Anyone remember the Wright Brothers unveiling Airplane 1.0 in Kittyhawk North Carolina?
Well we're up to the 787 and A320 now, and we're still trying to get it right.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703482</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703140</id>
	<title>Re:Market Research using Google...</title>
	<author>Anonymous</author>
	<datestamp>1262960400000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>T-mobile is worldwide, Verizon, sprint and AT&amp;T are not.<br>Although Vodafone is worldwide as well, so Kudos to them for not being utterly terrible.</p><p>Random amusing trivia: I get 361,000 results for "I hate vodafone" but 3<b>7</b>1,000 results for "I hate vodaphone".</p></htmltext>
<tokenext>T-mobile is worldwide , Verizon , sprint and AT&amp;T are not.Although Vodafone is worldwide as well , so Kudos to them for not being utterly terrible.Random amusing trivia : I get 361,000 results for " I hate vodafone " but 371,000 results for " I hate vodaphone " .</tokentext>
<sentencetext>T-mobile is worldwide, Verizon, sprint and AT&amp;T are not.Although Vodafone is worldwide as well, so Kudos to them for not being utterly terrible.Random amusing trivia: I get 361,000 results for "I hate vodafone" but 371,000 results for "I hate vodaphone".</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702906</id>
	<title>Welcome to America</title>
	<author>muppetman462</author>
	<datestamp>1262959020000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Google got all the hip going for this phone, and probably thought that only the "super geek" would get it.  Now that Ma an Pa Bell are getting this phone, and don't know how to enter in the information for looking onto the cell phone network, or how to send text message, google will find out how "smart" the average american is<nobr> <wbr></nobr>:)</htmltext>
<tokenext>Google got all the hip going for this phone , and probably thought that only the " super geek " would get it .
Now that Ma an Pa Bell are getting this phone , and do n't know how to enter in the information for looking onto the cell phone network , or how to send text message , google will find out how " smart " the average american is : )</tokentext>
<sentencetext>Google got all the hip going for this phone, and probably thought that only the "super geek" would get it.
Now that Ma an Pa Bell are getting this phone, and don't know how to enter in the information for looking onto the cell phone network, or how to send text message, google will find out how "smart" the average american is :)</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703164</id>
	<title>Re:Avoid 1.0</title>
	<author>neokushan</author>
	<datestamp>1262960580000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext><p>However, there isn't anything actually wrong with the phone itself (or at least, nothing I've seen), the problem is Google's (supposed) lack of Customer support, that's all. No matter how perfect a device or service is, you'll always need customer support for those that simply don't "get" it.<br>As someone who works in this field, myself, I can assure you that thousands of people calling for help doesn't always mean there's a problem.</p></htmltext>
<tokenext>However , there is n't anything actually wrong with the phone itself ( or at least , nothing I 've seen ) , the problem is Google 's ( supposed ) lack of Customer support , that 's all .
No matter how perfect a device or service is , you 'll always need customer support for those that simply do n't " get " it.As someone who works in this field , myself , I can assure you that thousands of people calling for help does n't always mean there 's a problem .</tokentext>
<sentencetext>However, there isn't anything actually wrong with the phone itself (or at least, nothing I've seen), the problem is Google's (supposed) lack of Customer support, that's all.
No matter how perfect a device or service is, you'll always need customer support for those that simply don't "get" it.As someone who works in this field, myself, I can assure you that thousands of people calling for help doesn't always mean there's a problem.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703820</id>
	<title>Re:Market Research using Google...</title>
	<author>chill</author>
	<datestamp>1262965740000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Heh.  Looks like every last Sprint customer, then.</p></htmltext>
<tokenext>Heh .
Looks like every last Sprint customer , then .</tokentext>
<sentencetext>Heh.
Looks like every last Sprint customer, then.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707328</id>
	<title>Re:Suspicious..</title>
	<author>jo\_ham</author>
	<datestamp>1263053220000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p>If you mean the well-known manufacturer that I think you mean, they already sell phones that can be unlocked for any carrier.</p><p>Perhaps not in the US though. But blame the carriers for that one.</p></htmltext>
<tokenext>If you mean the well-known manufacturer that I think you mean , they already sell phones that can be unlocked for any carrier.Perhaps not in the US though .
But blame the carriers for that one .</tokentext>
<sentencetext>If you mean the well-known manufacturer that I think you mean, they already sell phones that can be unlocked for any carrier.Perhaps not in the US though.
But blame the carriers for that one.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703836</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707804</id>
	<title>Re:Anything like Google Apps?</title>
	<author>dave562</author>
	<datestamp>1263058320000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Gmail and Gtalk aren't as great as they get made out to be.  Gmail can't find mail over a year old that contains key words that I know should bring the mail up when I search for it.  Gtalk has so many intermittent drop outs that if it isn't still in beta, it should be.  And ever tried to use Gtalk on a desktop while it's still logged in on a mobile phone?  A good portion of the time it doesn't know where it should receive its responses at, and rather than just sending to both, it seems to pick one at random.</p></htmltext>
<tokenext>Gmail and Gtalk are n't as great as they get made out to be .
Gmail ca n't find mail over a year old that contains key words that I know should bring the mail up when I search for it .
Gtalk has so many intermittent drop outs that if it is n't still in beta , it should be .
And ever tried to use Gtalk on a desktop while it 's still logged in on a mobile phone ?
A good portion of the time it does n't know where it should receive its responses at , and rather than just sending to both , it seems to pick one at random .</tokentext>
<sentencetext>Gmail and Gtalk aren't as great as they get made out to be.
Gmail can't find mail over a year old that contains key words that I know should bring the mail up when I search for it.
Gtalk has so many intermittent drop outs that if it isn't still in beta, it should be.
And ever tried to use Gtalk on a desktop while it's still logged in on a mobile phone?
A good portion of the time it doesn't know where it should receive its responses at, and rather than just sending to both, it seems to pick one at random.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706332</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707056</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>bkaul01</author>
	<datestamp>1263050460000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>So get a Windows Mobile based phone, throw SPB Mobile Shell on it to get rid of MS' non-finger-friendly UI, and be done with it.  Just because Android might not offer a feature you want doesn't mean the competition doesn't.</htmltext>
<tokenext>So get a Windows Mobile based phone , throw SPB Mobile Shell on it to get rid of MS ' non-finger-friendly UI , and be done with it .
Just because Android might not offer a feature you want does n't mean the competition does n't .</tokentext>
<sentencetext>So get a Windows Mobile based phone, throw SPB Mobile Shell on it to get rid of MS' non-finger-friendly UI, and be done with it.
Just because Android might not offer a feature you want doesn't mean the competition doesn't.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</id>
	<title>Anything like Google Apps?</title>
	<author>Anonymous</author>
	<datestamp>1262961420000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext><p>If their customer support is anything like Google Apps, good luck with that one.  My experience is that Google isn't geared toward customer service and it seems like they could care less.  They seem to be coming from the position that everyone should be able to just figure out their products without any help.</p><p>My prediction for the year is that we see Google's stock price starting to decline as more and more people realize that beyond search, Google doesn't do anything very well.  They have a lot of neat ideas, but their execution blows.</p></htmltext>
<tokenext>If their customer support is anything like Google Apps , good luck with that one .
My experience is that Google is n't geared toward customer service and it seems like they could care less .
They seem to be coming from the position that everyone should be able to just figure out their products without any help.My prediction for the year is that we see Google 's stock price starting to decline as more and more people realize that beyond search , Google does n't do anything very well .
They have a lot of neat ideas , but their execution blows .</tokentext>
<sentencetext>If their customer support is anything like Google Apps, good luck with that one.
My experience is that Google isn't geared toward customer service and it seems like they could care less.
They seem to be coming from the position that everyone should be able to just figure out their products without any help.My prediction for the year is that we see Google's stock price starting to decline as more and more people realize that beyond search, Google doesn't do anything very well.
They have a lot of neat ideas, but their execution blows.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706598</id>
	<title>The solution is simple</title>
	<author>XB-70</author>
	<datestamp>1263043620000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Nexus users, quit all your whining and belly-aching. When I get caught in a fight between vendors, the solution is bloody simple: conference call all three together and sit back while they hash it out!! That way, any finger pointing gets done by them to each other and they can't pass you on to someone else. In EVERY case where I did this, I got my problem(s) solved.</htmltext>
<tokenext>Nexus users , quit all your whining and belly-aching .
When I get caught in a fight between vendors , the solution is bloody simple : conference call all three together and sit back while they hash it out ! !
That way , any finger pointing gets done by them to each other and they ca n't pass you on to someone else .
In EVERY case where I did this , I got my problem ( s ) solved .</tokentext>
<sentencetext>Nexus users, quit all your whining and belly-aching.
When I get caught in a fight between vendors, the solution is bloody simple: conference call all three together and sit back while they hash it out!!
That way, any finger pointing gets done by them to each other and they can't pass you on to someone else.
In EVERY case where I did this, I got my problem(s) solved.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703026</id>
	<title>Re:Market Research using Google...</title>
	<author>Anonymous</author>
	<datestamp>1262959860000</datestamp>
	<modclass>Troll</modclass>
	<modscore>-1</modscore>
	<htmltext><p>51,400,000 for i hate gays<br>208,000 for i hate niggers</p><p>31,400,000 for i hate statistics</p></htmltext>
<tokenext>51,400,000 for i hate gays208,000 for i hate niggers31,400,000 for i hate statistics</tokentext>
<sentencetext>51,400,000 for i hate gays208,000 for i hate niggers31,400,000 for i hate statistics</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703388</id>
	<title>Re:Market Research using Google...</title>
	<author>barzok</author>
	<datestamp>1262962140000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Add Nextel into any Sprint numbers. 49,500 hits for "i hate nextel"</p></htmltext>
<tokenext>Add Nextel into any Sprint numbers .
49,500 hits for " i hate nextel "</tokentext>
<sentencetext>Add Nextel into any Sprint numbers.
49,500 hits for "i hate nextel"</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703098</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30715310</id>
	<title>And for people who still need a bit more help...</title>
	<author>Guppy</author>
	<datestamp>1263147840000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Here's all the help you need: <a href="http://www.google.com/" title="google.com">http://www.google.com/</a> [google.com]</p> </div><p>And for people who still need a bit more help...</p><p><a href="http://lmgtfy.com/" title="lmgtfy.com">http://lmgtfy.com/</a> [lmgtfy.com]</p></div>
	</htmltext>
<tokenext>Here 's all the help you need : http : //www.google.com/ [ google.com ] And for people who still need a bit more help...http : //lmgtfy.com/ [ lmgtfy.com ]</tokentext>
<sentencetext>Here's all the help you need: http://www.google.com/ [google.com] And for people who still need a bit more help...http://lmgtfy.com/ [lmgtfy.com]
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703106</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703786</id>
	<title>Re:Who cares?</title>
	<author>Anonymous</author>
	<datestamp>1262965380000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>"Its not particularly impressive from a CPU power standpoint. Nothing special about the display. Not a lot of storage space. The OS isn't really all that impressive."</p><p>You \_are\_ being ironic here, aren't you?!</p></htmltext>
<tokenext>" Its not particularly impressive from a CPU power standpoint .
Nothing special about the display .
Not a lot of storage space .
The OS is n't really all that impressive .
" You \ _are \ _ being ironic here , are n't you ?
!</tokentext>
<sentencetext>"Its not particularly impressive from a CPU power standpoint.
Nothing special about the display.
Not a lot of storage space.
The OS isn't really all that impressive.
"You \_are\_ being ironic here, aren't you?
!</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703300</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30712230</id>
	<title>Re:new to customer service</title>
	<author>RobertM1968</author>
	<datestamp>1263054420000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>What you've just said is, "Google pulled a Microsoft".  You don't call Microsoft with your Windows problems.<nobr> <wbr></nobr>;)</p></div><p>LoL! Funny as that is, no. You call the hardware manufacturer for hardware support. Makes sense to me. If your car radio is not working, you dont call up WBAB to ask them to help fix it.

</p><p>Most consumers dont seem to understand that when it comes to anything electronics related.</p></div>
	</htmltext>
<tokenext>What you 've just said is , " Google pulled a Microsoft " .
You do n't call Microsoft with your Windows problems .
; ) LoL ! Funny as that is , no .
You call the hardware manufacturer for hardware support .
Makes sense to me .
If your car radio is not working , you dont call up WBAB to ask them to help fix it .
Most consumers dont seem to understand that when it comes to anything electronics related .</tokentext>
<sentencetext>What you've just said is, "Google pulled a Microsoft".
You don't call Microsoft with your Windows problems.
;)LoL! Funny as that is, no.
You call the hardware manufacturer for hardware support.
Makes sense to me.
If your car radio is not working, you dont call up WBAB to ask them to help fix it.
Most consumers dont seem to understand that when it comes to anything electronics related.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704736</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703112</id>
	<title>Re:new to customer service</title>
	<author>gandhi\_2</author>
	<datestamp>1262960220000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>5</modscore>
	<htmltext><p>correcto.</p><p>Google is many things, but a customer-service-oriented company they are not.<br>Ask anyone with adwords campaign sitting in "under review" for 3 weeks.<br>Besides, HTC actually makes the device.</p></htmltext>
<tokenext>correcto.Google is many things , but a customer-service-oriented company they are not.Ask anyone with adwords campaign sitting in " under review " for 3 weeks.Besides , HTC actually makes the device .</tokentext>
<sentencetext>correcto.Google is many things, but a customer-service-oriented company they are not.Ask anyone with adwords campaign sitting in "under review" for 3 weeks.Besides, HTC actually makes the device.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703180</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>Anonymous</author>
	<datestamp>1262960700000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p>Considering she wrote 3 nexus one articles in one day I would assume a nexus one, but either way, its unlikely she has any idea what she's talking about as she probably spent more time talking about the phone than using or talking on the phone.</p><p>Obviously she isn't anyone you'd want to listen to for any advice on anything.</p><p>So was your point that she does or doesn't own a nexus one?  I don't see any articles on that page about other phones so I must presume thats what she has,</p></htmltext>
<tokenext>Considering she wrote 3 nexus one articles in one day I would assume a nexus one , but either way , its unlikely she has any idea what she 's talking about as she probably spent more time talking about the phone than using or talking on the phone.Obviously she is n't anyone you 'd want to listen to for any advice on anything.So was your point that she does or does n't own a nexus one ?
I do n't see any articles on that page about other phones so I must presume thats what she has,</tokentext>
<sentencetext>Considering she wrote 3 nexus one articles in one day I would assume a nexus one, but either way, its unlikely she has any idea what she's talking about as she probably spent more time talking about the phone than using or talking on the phone.Obviously she isn't anyone you'd want to listen to for any advice on anything.So was your point that she does or doesn't own a nexus one?
I don't see any articles on that page about other phones so I must presume thats what she has,</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706446</id>
	<title>Re:I can fully understand the operators</title>
	<author>skrolle2</author>
	<datestamp>1263040920000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Thinking that the US is "most of the world" is naive. The reality is that it's almost only in the US that the providers have a stranglehold on the consumers, elsewhere there is a split between hardware manufacturers and service providers, and fierce competition among them.</p></htmltext>
<tokenext>Thinking that the US is " most of the world " is naive .
The reality is that it 's almost only in the US that the providers have a stranglehold on the consumers , elsewhere there is a split between hardware manufacturers and service providers , and fierce competition among them .</tokentext>
<sentencetext>Thinking that the US is "most of the world" is naive.
The reality is that it's almost only in the US that the providers have a stranglehold on the consumers, elsewhere there is a split between hardware manufacturers and service providers, and fierce competition among them.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703988</id>
	<title>Re:new to customer service</title>
	<author>capebretonsux</author>
	<datestamp>1262967120000</datestamp>
	<modclass>Offtopic</modclass>
	<modscore>0</modscore>
	<htmltext>Grab a slackware-based livedcd, burn onto rw &amp; boot.  Ftp/copy relevant config files to something that will survive a reboot.  Take note of what kernel modules are loaded, etc.  Easy fix for many problems, I've found.</htmltext>
<tokenext>Grab a slackware-based livedcd , burn onto rw &amp; boot .
Ftp/copy relevant config files to something that will survive a reboot .
Take note of what kernel modules are loaded , etc .
Easy fix for many problems , I 've found .</tokentext>
<sentencetext>Grab a slackware-based livedcd, burn onto rw &amp; boot.
Ftp/copy relevant config files to something that will survive a reboot.
Take note of what kernel modules are loaded, etc.
Easy fix for many problems, I've found.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703130</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703190</id>
	<title>Invite-only?</title>
	<author>Anonymous</author>
	<datestamp>1262960760000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>Now, I'll admit it's been a week or two since I last checked, but wasn't this phone invite-only? Maybe there was a *reason* for that, like they wanted to see what common complaints people might have, so they could fix them before the thing is available to the general public?</htmltext>
<tokenext>Now , I 'll admit it 's been a week or two since I last checked , but was n't this phone invite-only ?
Maybe there was a * reason * for that , like they wanted to see what common complaints people might have , so they could fix them before the thing is available to the general public ?</tokentext>
<sentencetext>Now, I'll admit it's been a week or two since I last checked, but wasn't this phone invite-only?
Maybe there was a *reason* for that, like they wanted to see what common complaints people might have, so they could fix them before the thing is available to the general public?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706288</id>
	<title>Re:new to customer service</title>
	<author>drinkypoo</author>
	<datestamp>1263039240000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Postini was pure garbage with shit support <em>before</em> Google got their hands on them. Just want to kick that in there<nobr> <wbr></nobr>:)</p></htmltext>
<tokenext>Postini was pure garbage with shit support before Google got their hands on them .
Just want to kick that in there : )</tokentext>
<sentencetext>Postini was pure garbage with shit support before Google got their hands on them.
Just want to kick that in there :)</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703680</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703998</id>
	<title>Re:Beta</title>
	<author>Anonymous</author>
	<datestamp>1262967180000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>I guess there's still about 5 years to go, then.</p></htmltext>
<tokenext>I guess there 's still about 5 years to go , then .</tokentext>
<sentencetext>I guess there's still about 5 years to go, then.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702994</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705250</id>
	<title>re</title>
	<author>Anonymous</author>
	<datestamp>1262979480000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>A group of engineers trying to actually handle customer service.</p></htmltext>
<tokenext>A group of engineers trying to actually handle customer service .</tokentext>
<sentencetext>A group of engineers trying to actually handle customer service.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704736</id>
	<title>Re:new to customer service</title>
	<author>nametaken</author>
	<datestamp>1262973600000</datestamp>
	<modclass>Funny</modclass>
	<modscore>2</modscore>
	<htmltext><p>What you've just said is, "Google pulled a Microsoft".  You don't call Microsoft with your Windows problems.<nobr> <wbr></nobr>;)</p></htmltext>
<tokenext>What you 've just said is , " Google pulled a Microsoft " .
You do n't call Microsoft with your Windows problems .
; )</tokentext>
<sentencetext>What you've just said is, "Google pulled a Microsoft".
You don't call Microsoft with your Windows problems.
;)</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30712962</id>
	<title>My customer service failure story</title>
	<author>thisisauniqueid</author>
	<datestamp>1263065220000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>I ordered several phones (abiding by the per-account limit) and some relatives in my home country ordered some and had them shipped to my address too because Google wouldn't ship there.  I started placing my first order literally 10 seconds after the web page went live on the 5th, because I didn't want to be behind a line of 250k people placing orders.  The phones reached my local Fedex and sat there all day undelivered, then they were sent back to Google.  Somebody at Google had frozen the shipment and then requested them back.  Four days later the credit card charges have not been reversed.  Nobody ever called me to explain why the order had been canceled, I can only assume because red lights went on with that number of phones being shipped to one address, however there was no problem with abiding by ToS per-account limits, and the credit cards had been charged successfully.  I spent three days on the phone to Fedex, Britepoint (the distributor) and HTC, sent several messages through the checkout contact form, and eventually tried contacting some friends at Google until I actually got any sort of contact from Google about this.  I received an email from a generic support address saying they made a mistake and were sending the phones back -- finally.  Several hours later I got another email saying that the phones could in fact not be sent back because they tried too late to return the shipment and they were already headed back to the warehouse, and that I would have to order them again.  Still my credit card charges hadn't been reversed, though I was told eventually they would be.  I tried re-ordering from the same checkout account and was told I couldn't reorder because I had reached the limit of five phones on that account.  At last tonight (four days after ordering) I got a call from a director on the Nexus One team apologizing and saying they would try to get the phones back to me.  The fact that I had already tried to re-order was problematic, but she said they would try to sort it out.  Anyway it's a huge mess, but I appreciated finally getting to talk to a human being.  I suspect I am one of the few who has been able to talk to a human at Google about their problems so far however.  Honestly the last person to call me sounded pretty worn out by it all (and was working late on a Saturday too...)  I don't know why Google didn't install a large call-center when they decided they were going to try to pull this off.  I imagine some process review meetings are going to happen as a result of all of this...</htmltext>
<tokenext>I ordered several phones ( abiding by the per-account limit ) and some relatives in my home country ordered some and had them shipped to my address too because Google would n't ship there .
I started placing my first order literally 10 seconds after the web page went live on the 5th , because I did n't want to be behind a line of 250k people placing orders .
The phones reached my local Fedex and sat there all day undelivered , then they were sent back to Google .
Somebody at Google had frozen the shipment and then requested them back .
Four days later the credit card charges have not been reversed .
Nobody ever called me to explain why the order had been canceled , I can only assume because red lights went on with that number of phones being shipped to one address , however there was no problem with abiding by ToS per-account limits , and the credit cards had been charged successfully .
I spent three days on the phone to Fedex , Britepoint ( the distributor ) and HTC , sent several messages through the checkout contact form , and eventually tried contacting some friends at Google until I actually got any sort of contact from Google about this .
I received an email from a generic support address saying they made a mistake and were sending the phones back -- finally .
Several hours later I got another email saying that the phones could in fact not be sent back because they tried too late to return the shipment and they were already headed back to the warehouse , and that I would have to order them again .
Still my credit card charges had n't been reversed , though I was told eventually they would be .
I tried re-ordering from the same checkout account and was told I could n't reorder because I had reached the limit of five phones on that account .
At last tonight ( four days after ordering ) I got a call from a director on the Nexus One team apologizing and saying they would try to get the phones back to me .
The fact that I had already tried to re-order was problematic , but she said they would try to sort it out .
Anyway it 's a huge mess , but I appreciated finally getting to talk to a human being .
I suspect I am one of the few who has been able to talk to a human at Google about their problems so far however .
Honestly the last person to call me sounded pretty worn out by it all ( and was working late on a Saturday too... ) I do n't know why Google did n't install a large call-center when they decided they were going to try to pull this off .
I imagine some process review meetings are going to happen as a result of all of this.. .</tokentext>
<sentencetext>I ordered several phones (abiding by the per-account limit) and some relatives in my home country ordered some and had them shipped to my address too because Google wouldn't ship there.
I started placing my first order literally 10 seconds after the web page went live on the 5th, because I didn't want to be behind a line of 250k people placing orders.
The phones reached my local Fedex and sat there all day undelivered, then they were sent back to Google.
Somebody at Google had frozen the shipment and then requested them back.
Four days later the credit card charges have not been reversed.
Nobody ever called me to explain why the order had been canceled, I can only assume because red lights went on with that number of phones being shipped to one address, however there was no problem with abiding by ToS per-account limits, and the credit cards had been charged successfully.
I spent three days on the phone to Fedex, Britepoint (the distributor) and HTC, sent several messages through the checkout contact form, and eventually tried contacting some friends at Google until I actually got any sort of contact from Google about this.
I received an email from a generic support address saying they made a mistake and were sending the phones back -- finally.
Several hours later I got another email saying that the phones could in fact not be sent back because they tried too late to return the shipment and they were already headed back to the warehouse, and that I would have to order them again.
Still my credit card charges hadn't been reversed, though I was told eventually they would be.
I tried re-ordering from the same checkout account and was told I couldn't reorder because I had reached the limit of five phones on that account.
At last tonight (four days after ordering) I got a call from a director on the Nexus One team apologizing and saying they would try to get the phones back to me.
The fact that I had already tried to re-order was problematic, but she said they would try to sort it out.
Anyway it's a huge mess, but I appreciated finally getting to talk to a human being.
I suspect I am one of the few who has been able to talk to a human at Google about their problems so far however.
Honestly the last person to call me sounded pretty worn out by it all (and was working late on a Saturday too...)  I don't know why Google didn't install a large call-center when they decided they were going to try to pull this off.
I imagine some process review meetings are going to happen as a result of all of this...</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703320</id>
	<title>Re:new to customer service</title>
	<author>Chris Burke</author>
	<datestamp>1262961600000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p><i>google doesn't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands.</i></p><p>I'm sure their commercial helpdesk is extensive.  But the nature of commercial support is a little different, and you're absolutely right their lack of experience bit them.  I know several people who have worked on commercial tech support lines, like my mom*, and apparently you still get the same famous idiocy you've heard about in every other kind of help desk.  It's not like "commercial" necessarily means "big company with their stuff together" in the first place (think of everyone who advertises through them).</p><p>I think the difference though is that in business-client support it's more incident-based, because you're fulfilling specific support contract terms that they payed for.  In that context, "have someone in your employ (even if that means you) e-mail our help desk" is pretty reasonable, and if it's a technical problem you're a lot more likely to be able to talk to a technical person on the other side.  On a consumer line it's all about maximizing the ratio of customer happiness to time wasted on them.</p><p>It's kinda funny, googling for "google nexus help" does show they have an online help center but it seems rudimentary (and asks you to email them for most problems).  Most of the time, googling for help on something is a good way to find out how to fix it.  But not when googling for Google, because Google isn't used to creating the content that googling for something provides.</p><p>* Before anyone asks, I know your mom too, obviously in a different context though a desk was involved.</p></htmltext>
<tokenext>google does n't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands.I 'm sure their commercial helpdesk is extensive .
But the nature of commercial support is a little different , and you 're absolutely right their lack of experience bit them .
I know several people who have worked on commercial tech support lines , like my mom * , and apparently you still get the same famous idiocy you 've heard about in every other kind of help desk .
It 's not like " commercial " necessarily means " big company with their stuff together " in the first place ( think of everyone who advertises through them ) .I think the difference though is that in business-client support it 's more incident-based , because you 're fulfilling specific support contract terms that they payed for .
In that context , " have someone in your employ ( even if that means you ) e-mail our help desk " is pretty reasonable , and if it 's a technical problem you 're a lot more likely to be able to talk to a technical person on the other side .
On a consumer line it 's all about maximizing the ratio of customer happiness to time wasted on them.It 's kinda funny , googling for " google nexus help " does show they have an online help center but it seems rudimentary ( and asks you to email them for most problems ) .
Most of the time , googling for help on something is a good way to find out how to fix it .
But not when googling for Google , because Google is n't used to creating the content that googling for something provides .
* Before anyone asks , I know your mom too , obviously in a different context though a desk was involved .</tokentext>
<sentencetext>google doesn't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands.I'm sure their commercial helpdesk is extensive.
But the nature of commercial support is a little different, and you're absolutely right their lack of experience bit them.
I know several people who have worked on commercial tech support lines, like my mom*, and apparently you still get the same famous idiocy you've heard about in every other kind of help desk.
It's not like "commercial" necessarily means "big company with their stuff together" in the first place (think of everyone who advertises through them).I think the difference though is that in business-client support it's more incident-based, because you're fulfilling specific support contract terms that they payed for.
In that context, "have someone in your employ (even if that means you) e-mail our help desk" is pretty reasonable, and if it's a technical problem you're a lot more likely to be able to talk to a technical person on the other side.
On a consumer line it's all about maximizing the ratio of customer happiness to time wasted on them.It's kinda funny, googling for "google nexus help" does show they have an online help center but it seems rudimentary (and asks you to email them for most problems).
Most of the time, googling for help on something is a good way to find out how to fix it.
But not when googling for Google, because Google isn't used to creating the content that googling for something provides.
* Before anyone asks, I know your mom too, obviously in a different context though a desk was involved.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30712318</id>
	<title>Re:new to customer service</title>
	<author>RobertM1968</author>
	<datestamp>1263055560000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Sure it does. The terms Warranty and Guarantee in the UK are different than the term Warranty in the US.

</p><p>Such things are apparently covered by a "Guarantee" in the UK - which is from the manufacturer (from the UK site about such):


</p><p>Generally speaking, guarantees are offered by <b>manufacturers of products</b>. They are free of charge but legally binding under the Sale and Supply of Goods to Consumers Regulations 2002.

</p><p>In UK law, a guarantee is considered to be &ldquo;an agreement to provide some benefit for a set period of time in the event of the goods or services being defective&rdquo;. For example, a vacuum-cleaner <b>manufacturer</b> will usually offer a guarantee with their products that, for a year or more, they will carry out free repairs for problems caused by a manufacturing defect.

</p><p>It&rsquo;s important to remember that <b>manufacturers&rsquo;</b> guarantees are in addition to your statutory responsibilities as a supplier under the Sale of Goods Act. A supplier cannot, for instance, refuse to deal with a customer&rsquo;s complaint about a faulty product simply on the grounds that the product is outside its guarantee period.

</p><p>In law, suppliers are still liable for any breach of contract - for example, if the goods are not fit for their purpose, or of satisfactory quality - for a period of up to six years (five years from the date the problem arises, in Scotland).

</p><p>As in the above post I responded to, you are confusing the two - probably because the term in the US (and you are looking at the US docs) is WARRANTY and not GUARANTEE. HTC is the manufacturer, and thus responsible for the GUARANTEE (or WARRANTY as it is called in the US).

</p><p>The UK documents should thusly have that worded as "GUARANTEE" and even if they do not, the guarantees on product fitness, functionality and workmanship are most definitely able to be tied to the <b>manufacturer</b></p></htmltext>
<tokenext>Sure it does .
The terms Warranty and Guarantee in the UK are different than the term Warranty in the US .
Such things are apparently covered by a " Guarantee " in the UK - which is from the manufacturer ( from the UK site about such ) : Generally speaking , guarantees are offered by manufacturers of products .
They are free of charge but legally binding under the Sale and Supply of Goods to Consumers Regulations 2002 .
In UK law , a guarantee is considered to be    an agreement to provide some benefit for a set period of time in the event of the goods or services being defective    .
For example , a vacuum-cleaner manufacturer will usually offer a guarantee with their products that , for a year or more , they will carry out free repairs for problems caused by a manufacturing defect .
It    s important to remember that manufacturers    guarantees are in addition to your statutory responsibilities as a supplier under the Sale of Goods Act .
A supplier can not , for instance , refuse to deal with a customer    s complaint about a faulty product simply on the grounds that the product is outside its guarantee period .
In law , suppliers are still liable for any breach of contract - for example , if the goods are not fit for their purpose , or of satisfactory quality - for a period of up to six years ( five years from the date the problem arises , in Scotland ) .
As in the above post I responded to , you are confusing the two - probably because the term in the US ( and you are looking at the US docs ) is WARRANTY and not GUARANTEE .
HTC is the manufacturer , and thus responsible for the GUARANTEE ( or WARRANTY as it is called in the US ) .
The UK documents should thusly have that worded as " GUARANTEE " and even if they do not , the guarantees on product fitness , functionality and workmanship are most definitely able to be tied to the manufacturer</tokentext>
<sentencetext>Sure it does.
The terms Warranty and Guarantee in the UK are different than the term Warranty in the US.
Such things are apparently covered by a "Guarantee" in the UK - which is from the manufacturer (from the UK site about such):


Generally speaking, guarantees are offered by manufacturers of products.
They are free of charge but legally binding under the Sale and Supply of Goods to Consumers Regulations 2002.
In UK law, a guarantee is considered to be “an agreement to provide some benefit for a set period of time in the event of the goods or services being defective”.
For example, a vacuum-cleaner manufacturer will usually offer a guarantee with their products that, for a year or more, they will carry out free repairs for problems caused by a manufacturing defect.
It’s important to remember that manufacturers’ guarantees are in addition to your statutory responsibilities as a supplier under the Sale of Goods Act.
A supplier cannot, for instance, refuse to deal with a customer’s complaint about a faulty product simply on the grounds that the product is outside its guarantee period.
In law, suppliers are still liable for any breach of contract - for example, if the goods are not fit for their purpose, or of satisfactory quality - for a period of up to six years (five years from the date the problem arises, in Scotland).
As in the above post I responded to, you are confusing the two - probably because the term in the US (and you are looking at the US docs) is WARRANTY and not GUARANTEE.
HTC is the manufacturer, and thus responsible for the GUARANTEE (or WARRANTY as it is called in the US).
The UK documents should thusly have that worded as "GUARANTEE" and even if they do not, the guarantees on product fitness, functionality and workmanship are most definitely able to be tied to the manufacturer</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706190</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30721714</id>
	<title>I agree</title>
	<author>pisem</author>
	<datestamp>1263216300000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>That *is* what you get for being an early adopter...</htmltext>
<tokenext>That * is * what you get for being an early adopter.. .</tokentext>
<sentencetext>That *is* what you get for being an early adopter...</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706698</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>tyldis</author>
	<datestamp>1263045480000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Also, I would imagine the US operators are lobbying hard to put dirt on the phone to show you that it's always best ot get their branded ones.</p></htmltext>
<tokenext>Also , I would imagine the US operators are lobbying hard to put dirt on the phone to show you that it 's always best ot get their branded ones .</tokentext>
<sentencetext>Also, I would imagine the US operators are lobbying hard to put dirt on the phone to show you that it's always best ot get their branded ones.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30713374</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>D H NG</author>
	<datestamp>1263116280000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>The Nexus One <b>does not</b> require a data plan, or even a voice plan.  You can activate it over Wifi.  I've used it for almost a month now with my T-Mobile prepaid account.  I don't have a data plan at all.  I pay $100 for 1000 minutes that I can use for a year.  When I try to go online when I'm not connected via Wi-Fi, I get redirected to T-mobile's T-zones site, which allows you to surf certain pages for free (the news, and for some reason, Yahoo's mobile site m.yahoo.com).  I have verified that these usages did not change the number of minutes I have left.</htmltext>
<tokenext>The Nexus One does not require a data plan , or even a voice plan .
You can activate it over Wifi .
I 've used it for almost a month now with my T-Mobile prepaid account .
I do n't have a data plan at all .
I pay $ 100 for 1000 minutes that I can use for a year .
When I try to go online when I 'm not connected via Wi-Fi , I get redirected to T-mobile 's T-zones site , which allows you to surf certain pages for free ( the news , and for some reason , Yahoo 's mobile site m.yahoo.com ) .
I have verified that these usages did not change the number of minutes I have left .</tokentext>
<sentencetext>The Nexus One does not require a data plan, or even a voice plan.
You can activate it over Wifi.
I've used it for almost a month now with my T-Mobile prepaid account.
I don't have a data plan at all.
I pay $100 for 1000 minutes that I can use for a year.
When I try to go online when I'm not connected via Wi-Fi, I get redirected to T-mobile's T-zones site, which allows you to surf certain pages for free (the news, and for some reason, Yahoo's mobile site m.yahoo.com).
I have verified that these usages did not change the number of minutes I have left.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</id>
	<title>Avoid 1.0</title>
	<author>Gonoff</author>
	<datestamp>1262959080000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext><p>A good idea is to avoid version 1.0 of any commercial offering.  It's not a bad idea to avoid<nobr> <wbr></nobr>.0 versions in general.<br>
If you have to get one, wait a month.  They don't call it the Bleeding Edge of technology for nothing.  I prefer it to be someone else's blood...</p></htmltext>
<tokenext>A good idea is to avoid version 1.0 of any commercial offering .
It 's not a bad idea to avoid .0 versions in general .
If you have to get one , wait a month .
They do n't call it the Bleeding Edge of technology for nothing .
I prefer it to be someone else 's blood.. .</tokentext>
<sentencetext>A good idea is to avoid version 1.0 of any commercial offering.
It's not a bad idea to avoid .0 versions in general.
If you have to get one, wait a month.
They don't call it the Bleeding Edge of technology for nothing.
I prefer it to be someone else's blood...</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706006</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263033780000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>I have an ion (dev mytouch) and it does not require a data plan, it complains whenever I try to use the web while not on wifi, but works flawlessly when i am.</p></htmltext>
<tokenext>I have an ion ( dev mytouch ) and it does not require a data plan , it complains whenever I try to use the web while not on wifi , but works flawlessly when i am .</tokentext>
<sentencetext>I have an ion (dev mytouch) and it does not require a data plan, it complains whenever I try to use the web while not on wifi, but works flawlessly when i am.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707122</id>
	<title>WHAT DID THEY DO TO THE SITE?</title>
	<author>tjstork</author>
	<datestamp>1263051240000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>I swear, they put this big menu bar on the left, on the Google site... what's up with THAT crap!  THEY CHANGED IT!</p></htmltext>
<tokenext>I swear , they put this big menu bar on the left , on the Google site... what 's up with THAT crap !
THEY CHANGED IT !</tokentext>
<sentencetext>I swear, they put this big menu bar on the left, on the Google site... what's up with THAT crap!
THEY CHANGED IT!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704232</id>
	<title>Re:Market Research using Google...</title>
	<author>Skythe</author>
	<datestamp>1262968920000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Actually, according to Google Trends, Verizon comes out on top: <a href="http://www.google.com/insights/search/#q=i\%20hate\%20t-mobile\%2Ci\%20hate\%20verizon\%2Ci\%20hate\%20at\%26t\%2Ci\%20hate\%20vodafone\%2Ci\%20hate\%20sprint&amp;cmpt=q" title="google.com" rel="nofollow">http://www.google.com/insights/search/#q=i\%20hate\%20t-mobile\%2Ci\%20hate\%20verizon\%2Ci\%20hate\%20at\%26t\%2Ci\%20hate\%20vodafone\%2Ci\%20hate\%20sprint&amp;cmpt=q</a> [google.com] <br>
T-Mobile is actually the lowest out of all of those.</htmltext>
<tokenext>Actually , according to Google Trends , Verizon comes out on top : http : //www.google.com/insights/search/ # q = i \ % 20hate \ % 20t-mobile \ % 2Ci \ % 20hate \ % 20verizon \ % 2Ci \ % 20hate \ % 20at \ % 26t \ % 2Ci \ % 20hate \ % 20vodafone \ % 2Ci \ % 20hate \ % 20sprint&amp;cmpt = q [ google.com ] T-Mobile is actually the lowest out of all of those .</tokentext>
<sentencetext>Actually, according to Google Trends, Verizon comes out on top: http://www.google.com/insights/search/#q=i\%20hate\%20t-mobile\%2Ci\%20hate\%20verizon\%2Ci\%20hate\%20at\%26t\%2Ci\%20hate\%20vodafone\%2Ci\%20hate\%20sprint&amp;cmpt=q [google.com] 
T-Mobile is actually the lowest out of all of those.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703080</id>
	<title>I'm inclined to cut them some slack.</title>
	<author>jcr</author>
	<datestamp>1262960040000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Getting your act together when launching a new product takes time.</p><p>-jcr</p></htmltext>
<tokenext>Getting your act together when launching a new product takes time.-jcr</tokentext>
<sentencetext>Getting your act together when launching a new product takes time.-jcr</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704000</id>
	<title>Re:Who cares?</title>
	<author>Anonymous</author>
	<datestamp>1262967180000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Yes its "just a phone", arn't they all? But this one is way ahead of the pack:</p><p><div class="quote"><p>Its not particularly impressive from a CPU power standpoint.</p></div><p>Only the most powerful CPU available, meh</p><p><div class="quote"><p>Nothing special about the display.</p></div><p>Its bigger and/or brighter then alternatives</p><p><div class="quote"><p>Not a lot of storage space.</p></div><p>Why do people keep saying that? This isn't an iPhone you know - it takes SD cards - up to 32GB</p><p><div class="quote"><p>The OS isn't really all that impressive.</p></div><p>Compared to what? Memo is only half baked at this stage. WinMo? iPhone? Android blows em out of the water on technical merits. iPhone wins only in the polish department, but 2.1 has pretty much caught up there.</p></div>
	</htmltext>
<tokenext>Yes its " just a phone " , ar n't they all ?
But this one is way ahead of the pack : Its not particularly impressive from a CPU power standpoint.Only the most powerful CPU available , mehNothing special about the display.Its bigger and/or brighter then alternativesNot a lot of storage space.Why do people keep saying that ?
This is n't an iPhone you know - it takes SD cards - up to 32GBThe OS is n't really all that impressive.Compared to what ?
Memo is only half baked at this stage .
WinMo ? iPhone ?
Android blows em out of the water on technical merits .
iPhone wins only in the polish department , but 2.1 has pretty much caught up there .</tokentext>
<sentencetext>Yes its "just a phone", arn't they all?
But this one is way ahead of the pack:Its not particularly impressive from a CPU power standpoint.Only the most powerful CPU available, mehNothing special about the display.Its bigger and/or brighter then alternativesNot a lot of storage space.Why do people keep saying that?
This isn't an iPhone you know - it takes SD cards - up to 32GBThe OS isn't really all that impressive.Compared to what?
Memo is only half baked at this stage.
WinMo? iPhone?
Android blows em out of the water on technical merits.
iPhone wins only in the polish department, but 2.1 has pretty much caught up there.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703300</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703680</id>
	<title>Re:new to customer service</title>
	<author>rAiNsT0rm</author>
	<datestamp>1262964300000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>5</modscore>
	<htmltext><p>Umm, no. Google offers quite a few services through acquisitions and business/pay services. Postini for example, however, that service has some of the worst support ever. Gmail... oh, wait, that has terrible support too. Adsense... yep, constant fiascos and problems. Basically this company has NO track record of good service but everyone simply gives them a pass.</p><p>I do use some of their services, personally and in my company, but I know their service is trash. When I can replace them with another product/company I do. Gmail for Zimbra as an example.</p></htmltext>
<tokenext>Umm , no .
Google offers quite a few services through acquisitions and business/pay services .
Postini for example , however , that service has some of the worst support ever .
Gmail... oh , wait , that has terrible support too .
Adsense... yep , constant fiascos and problems .
Basically this company has NO track record of good service but everyone simply gives them a pass.I do use some of their services , personally and in my company , but I know their service is trash .
When I can replace them with another product/company I do .
Gmail for Zimbra as an example .</tokentext>
<sentencetext>Umm, no.
Google offers quite a few services through acquisitions and business/pay services.
Postini for example, however, that service has some of the worst support ever.
Gmail... oh, wait, that has terrible support too.
Adsense... yep, constant fiascos and problems.
Basically this company has NO track record of good service but everyone simply gives them a pass.I do use some of their services, personally and in my company, but I know their service is trash.
When I can replace them with another product/company I do.
Gmail for Zimbra as an example.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</id>
	<title>new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1262958660000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext>google doesn't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands.<p>
it's little wonder this is biting them in the arse.</p></htmltext>
<tokenext>google does n't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands .
it 's little wonder this is biting them in the arse .</tokentext>
<sentencetext>google doesn't have any experience fielding public customer service - all their products are free to the public with some commercial products that i guess would generate some limited helpdesk demands.
it's little wonder this is biting them in the arse.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30724312</id>
	<title>transition to an "adult software company"</title>
	<author>peter303</author>
	<datestamp>1263231300000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>One thing that surprised me in my early stints of software companies of all sizes was how little the R&amp;D department is in some of the more mature companies.  That is because they ad sales, support, marketing, etc.  Google is now in its "awkward teen years" in this regard.</htmltext>
<tokenext>One thing that surprised me in my early stints of software companies of all sizes was how little the R&amp;D department is in some of the more mature companies .
That is because they ad sales , support , marketing , etc .
Google is now in its " awkward teen years " in this regard .</tokentext>
<sentencetext>One thing that surprised me in my early stints of software companies of all sizes was how little the R&amp;D department is in some of the more mature companies.
That is because they ad sales, support, marketing, etc.
Google is now in its "awkward teen years" in this regard.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703294</id>
	<title>Re:Market Research using Google...</title>
	<author>Mornedhel</author>
	<datestamp>1262961360000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>And over 63,000,000 for i hate google !</htmltext>
<tokenext>And over 63,000,000 for i hate google !</tokentext>
<sentencetext>And over 63,000,000 for i hate google !</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703726</id>
	<title>Re:Who cares?</title>
	<author>Anonymous</author>
	<datestamp>1262964720000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><p><div class="quote"><p>I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild.</p></div><p>Care to place a friendly (or unfriendly) wager on that? Though I don't own a google phone, I'd say it's safe to say my distinct feeling is quite the opposite.</p><p>Motorola alone sold a million Droids in only a few months, and the growth (in sales and mind share) that Android has seen in the year or so it's been out it's actually quite surprising. I hate to say it, but I'd almost compare it to Windows on the Desktop. Almost certainly there are a fair share of fanboys and anti-fan boys out there, but the vast majority of users don't give a rats ass and just use what they know.</p><p>My distinct feeling is that Android becomes heavily commoditized and ubiquitous (because any phone manufacturer can use it for free, and customize it to their liking rather than pay some huge amount to develop and maintain their own operating system). Because of that, it becomes wildly available and consumers just end up using Android by default because it's what their shiny phone that they picked out in the store came with. Granted, I don't see ubiquity happening in the short term, but I'd expect it to become more prevalent as smartphone market share nears and eventually passes "dumb" phone market share.</p><p>Now before the Apple fan boys chime in here and wave their smartphone majority flag, I'll clarify that I see the Apple shooting themselves in the foot by limiting themselves to one basic model (the iPhone) while being the sole provider of it (and limiting what network you can choose). Let's face it, most people holding iPhones right now (myself included) are likely geekier than the general population and tend to be early adopters of consumer electronics. That's a LIMITED market compared to the much larger market of cell phone users in general</p><p>The iPhone really is the Model T of cell phones. There's very little customization, and as soon as everyone gets over the shock of something new (i.e. a mass produced combustion vehicle, or a snazzy smartphone), The competition is gonna eat you for breakfast by catering to consumer demand.</p><p>But hey, that's just one man's opinion, about as equally valid as your own.</p></div>
	</htmltext>
<tokenext>I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild.Care to place a friendly ( or unfriendly ) wager on that ?
Though I do n't own a google phone , I 'd say it 's safe to say my distinct feeling is quite the opposite.Motorola alone sold a million Droids in only a few months , and the growth ( in sales and mind share ) that Android has seen in the year or so it 's been out it 's actually quite surprising .
I hate to say it , but I 'd almost compare it to Windows on the Desktop .
Almost certainly there are a fair share of fanboys and anti-fan boys out there , but the vast majority of users do n't give a rats ass and just use what they know.My distinct feeling is that Android becomes heavily commoditized and ubiquitous ( because any phone manufacturer can use it for free , and customize it to their liking rather than pay some huge amount to develop and maintain their own operating system ) .
Because of that , it becomes wildly available and consumers just end up using Android by default because it 's what their shiny phone that they picked out in the store came with .
Granted , I do n't see ubiquity happening in the short term , but I 'd expect it to become more prevalent as smartphone market share nears and eventually passes " dumb " phone market share.Now before the Apple fan boys chime in here and wave their smartphone majority flag , I 'll clarify that I see the Apple shooting themselves in the foot by limiting themselves to one basic model ( the iPhone ) while being the sole provider of it ( and limiting what network you can choose ) .
Let 's face it , most people holding iPhones right now ( myself included ) are likely geekier than the general population and tend to be early adopters of consumer electronics .
That 's a LIMITED market compared to the much larger market of cell phone users in generalThe iPhone really is the Model T of cell phones .
There 's very little customization , and as soon as everyone gets over the shock of something new ( i.e .
a mass produced combustion vehicle , or a snazzy smartphone ) , The competition is gon na eat you for breakfast by catering to consumer demand.But hey , that 's just one man 's opinion , about as equally valid as your own .</tokentext>
<sentencetext>I have a distinct feeling that Android and OpenMoko are going to be kissing cousins that only a few people have ever seen in the wild.Care to place a friendly (or unfriendly) wager on that?
Though I don't own a google phone, I'd say it's safe to say my distinct feeling is quite the opposite.Motorola alone sold a million Droids in only a few months, and the growth (in sales and mind share) that Android has seen in the year or so it's been out it's actually quite surprising.
I hate to say it, but I'd almost compare it to Windows on the Desktop.
Almost certainly there are a fair share of fanboys and anti-fan boys out there, but the vast majority of users don't give a rats ass and just use what they know.My distinct feeling is that Android becomes heavily commoditized and ubiquitous (because any phone manufacturer can use it for free, and customize it to their liking rather than pay some huge amount to develop and maintain their own operating system).
Because of that, it becomes wildly available and consumers just end up using Android by default because it's what their shiny phone that they picked out in the store came with.
Granted, I don't see ubiquity happening in the short term, but I'd expect it to become more prevalent as smartphone market share nears and eventually passes "dumb" phone market share.Now before the Apple fan boys chime in here and wave their smartphone majority flag, I'll clarify that I see the Apple shooting themselves in the foot by limiting themselves to one basic model (the iPhone) while being the sole provider of it (and limiting what network you can choose).
Let's face it, most people holding iPhones right now (myself included) are likely geekier than the general population and tend to be early adopters of consumer electronics.
That's a LIMITED market compared to the much larger market of cell phone users in generalThe iPhone really is the Model T of cell phones.
There's very little customization, and as soon as everyone gets over the shock of something new (i.e.
a mass produced combustion vehicle, or a snazzy smartphone), The competition is gonna eat you for breakfast by catering to consumer demand.But hey, that's just one man's opinion, about as equally valid as your own.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703300</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703032</id>
	<title>Re:Market Research using Google...</title>
	<author>nxtw</author>
	<datestamp>1262959860000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>639,000 for i hate "t-mobile"<br>716,000 for i hate tmobile<br>Also it would make sense to adjust the numbers for the number of customers each has.  But T-Mobile offers service in other English speaking countries, and Verizon, AT&amp;T and Sprint brands are/were used for more than wireless service.</p></htmltext>
<tokenext>639,000 for i hate " t-mobile " 716,000 for i hate tmobileAlso it would make sense to adjust the numbers for the number of customers each has .
But T-Mobile offers service in other English speaking countries , and Verizon , AT&amp;T and Sprint brands are/were used for more than wireless service .</tokentext>
<sentencetext>639,000 for i hate "t-mobile"716,000 for i hate tmobileAlso it would make sense to adjust the numbers for the number of customers each has.
But T-Mobile offers service in other English speaking countries, and Verizon, AT&amp;T and Sprint brands are/were used for more than wireless service.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704604</id>
	<title>Re:I can fully understand the operators</title>
	<author>Anonymous</author>
	<datestamp>1262972580000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><blockquote><div><p>To be expecting your operator to help you with with your random phone model and it's specific issues is naive at best.</p></div></blockquote><p>You must not know many Americans.</p><p>Most of us eat that vertically integrated shit up.</p><p>Seriously.  Sitting at a carrier's retail store and listening to other customers talk about what they're getting is one of the most agonizing experiences I had to deal with.  They like that their carriers give them support for their devices.  Nothing wrong with it to them.  They love that they get subsidies with an extra $60 on their bill, because the phone is free.  Can you believe that?  Free!</p></div>
	</htmltext>
<tokenext>To be expecting your operator to help you with with your random phone model and it 's specific issues is naive at best.You must not know many Americans.Most of us eat that vertically integrated shit up.Seriously .
Sitting at a carrier 's retail store and listening to other customers talk about what they 're getting is one of the most agonizing experiences I had to deal with .
They like that their carriers give them support for their devices .
Nothing wrong with it to them .
They love that they get subsidies with an extra $ 60 on their bill , because the phone is free .
Can you believe that ?
Free !</tokentext>
<sentencetext>To be expecting your operator to help you with with your random phone model and it's specific issues is naive at best.You must not know many Americans.Most of us eat that vertically integrated shit up.Seriously.
Sitting at a carrier's retail store and listening to other customers talk about what they're getting is one of the most agonizing experiences I had to deal with.
They like that their carriers give them support for their devices.
Nothing wrong with it to them.
They love that they get subsidies with an extra $60 on their bill, because the phone is free.
Can you believe that?
Free!
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704714</id>
	<title>Re:new to customer service</title>
	<author>siloko</author>
	<datestamp>1262973540000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Of course HTC is smart for not providing support since it's Google's reputation getting damaged here (see<nobr> <wbr></nobr>/. article title for example), not HTC's. This is the perfect method for silently eliminating an potential competitor in the mobiles market.</p></div><p>Now there's an intelligent business model - hit the jackpot by partnering one of the corporate behemoths of the 21st Century and then do your utmost to scupper any future deal. I'm guessing you don't own HTC shares . . .</p></div>
	</htmltext>
<tokenext>Of course HTC is smart for not providing support since it 's Google 's reputation getting damaged here ( see / .
article title for example ) , not HTC 's .
This is the perfect method for silently eliminating an potential competitor in the mobiles market.Now there 's an intelligent business model - hit the jackpot by partnering one of the corporate behemoths of the 21st Century and then do your utmost to scupper any future deal .
I 'm guessing you do n't own HTC shares .
. .</tokentext>
<sentencetext>Of course HTC is smart for not providing support since it's Google's reputation getting damaged here (see /.
article title for example), not HTC's.
This is the perfect method for silently eliminating an potential competitor in the mobiles market.Now there's an intelligent business model - hit the jackpot by partnering one of the corporate behemoths of the 21st Century and then do your utmost to scupper any future deal.
I'm guessing you don't own HTC shares .
. .
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703326</id>
	<title>Re:new to customer service</title>
	<author>93 Escort Wagon</author>
	<datestamp>1262961660000</datestamp>
	<modclass>Funny</modclass>
	<modscore>4</modscore>
	<htmltext><p><div class="quote"><p>In their defense they must receive an unbelievable amount of stupid questions.</p></div><p>Of course, to look at it another way - they make a lot of their money from people asking stupid questions.</p></div>
	</htmltext>
<tokenext>In their defense they must receive an unbelievable amount of stupid questions.Of course , to look at it another way - they make a lot of their money from people asking stupid questions .</tokentext>
<sentencetext>In their defense they must receive an unbelievable amount of stupid questions.Of course, to look at it another way - they make a lot of their money from people asking stupid questions.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703128</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704536</id>
	<title>Re:Who cares?</title>
	<author>mjwx</author>
	<datestamp>1262971920000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><blockquote><div><p>I hate to say it, but I'd almost compare it to Windows on the Desktop.</p></div></blockquote><p>

This is exactly what Android is trying to do. Previously when we bought our phones we purchased the Software, Hardware and Service from the same provider (your telco) and the telco would be the controller of all three. This used to happen back in the 80's with computers, one company would control the entire thing from the hardware to the service, this was called Vertical Integration and it sucked. PC's were expensive and incompatible with each other, if you looked at business computing it got even worse. As much as we dont like to admit it, MS and IBM broke the Vertical Integration business model by separating the Hardware and Software stack. Now you buy your Hardware from Dell, your Software from Microsoft and your service from an ISP and all three are dirt cheap compared to the old days (Yes I know that they can be bundled but you aren't forced to bundle them like with mobile phones).<br> <br>The same needs to the mobile phone market as Telco's have too much power to screw over the customer.</p></div>
	</htmltext>
<tokenext>I hate to say it , but I 'd almost compare it to Windows on the Desktop .
This is exactly what Android is trying to do .
Previously when we bought our phones we purchased the Software , Hardware and Service from the same provider ( your telco ) and the telco would be the controller of all three .
This used to happen back in the 80 's with computers , one company would control the entire thing from the hardware to the service , this was called Vertical Integration and it sucked .
PC 's were expensive and incompatible with each other , if you looked at business computing it got even worse .
As much as we dont like to admit it , MS and IBM broke the Vertical Integration business model by separating the Hardware and Software stack .
Now you buy your Hardware from Dell , your Software from Microsoft and your service from an ISP and all three are dirt cheap compared to the old days ( Yes I know that they can be bundled but you are n't forced to bundle them like with mobile phones ) .
The same needs to the mobile phone market as Telco 's have too much power to screw over the customer .</tokentext>
<sentencetext>I hate to say it, but I'd almost compare it to Windows on the Desktop.
This is exactly what Android is trying to do.
Previously when we bought our phones we purchased the Software, Hardware and Service from the same provider (your telco) and the telco would be the controller of all three.
This used to happen back in the 80's with computers, one company would control the entire thing from the hardware to the service, this was called Vertical Integration and it sucked.
PC's were expensive and incompatible with each other, if you looked at business computing it got even worse.
As much as we dont like to admit it, MS and IBM broke the Vertical Integration business model by separating the Hardware and Software stack.
Now you buy your Hardware from Dell, your Software from Microsoft and your service from an ISP and all three are dirt cheap compared to the old days (Yes I know that they can be bundled but you aren't forced to bundle them like with mobile phones).
The same needs to the mobile phone market as Telco's have too much power to screw over the customer.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703726</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703042</id>
	<title>This is kind of expected...</title>
	<author>Anonymous</author>
	<datestamp>1262959860000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>This sounds just like the support I'd get if I bought an iPhone from eBay and had T-Mobile service...except I would actually have a choice on the plan configuration I want. Not having nice and responsive customer support over the phone blows, especially for an expensive phone that you can't try until the cash is dropped and the item is shipped.</p><p>plus, was Google EVER known to have good support? Changing one's password without the forms can take a while...and is email only. I hope they're working on rectifying this, since this form of support will kill them.</p></htmltext>
<tokenext>This sounds just like the support I 'd get if I bought an iPhone from eBay and had T-Mobile service...except I would actually have a choice on the plan configuration I want .
Not having nice and responsive customer support over the phone blows , especially for an expensive phone that you ca n't try until the cash is dropped and the item is shipped.plus , was Google EVER known to have good support ?
Changing one 's password without the forms can take a while...and is email only .
I hope they 're working on rectifying this , since this form of support will kill them .</tokentext>
<sentencetext>This sounds just like the support I'd get if I bought an iPhone from eBay and had T-Mobile service...except I would actually have a choice on the plan configuration I want.
Not having nice and responsive customer support over the phone blows, especially for an expensive phone that you can't try until the cash is dropped and the item is shipped.plus, was Google EVER known to have good support?
Changing one's password without the forms can take a while...and is email only.
I hope they're working on rectifying this, since this form of support will kill them.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703142</id>
	<title>Re:scandleous</title>
	<author>Anonymous</author>
	<datestamp>1262960460000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>scandleous? Really?<br>I don't want to troll here, but please, nobody is THAT nervous when being the first post on a news story.<br>And I don't believe your friend is the top of the food line in Nexus One development either.</p></htmltext>
<tokenext>scandleous ?
Really ? I do n't want to troll here , but please , nobody is THAT nervous when being the first post on a news story.And I do n't believe your friend is the top of the food line in Nexus One development either .</tokentext>
<sentencetext>scandleous?
Really?I don't want to troll here, but please, nobody is THAT nervous when being the first post on a news story.And I don't believe your friend is the top of the food line in Nexus One development either.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702826</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706848</id>
	<title>Re: HTC isn't a retail operation</title>
	<author>colinnwn</author>
	<datestamp>1263047760000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>As far as I know HTC doesn't sell direct to customer, unless you count the Nexus where they may be virtually drop shipping for Google. <br> <br>
Since none of HTC's partners like T*mobile or AT&amp;T were interested in personally selling it, while at the same time giving Google penultimate control of the phone hardware and software specs to make it Best of Breed, that left Google to do the dirty work. When it is a raging hit they can't ignore, maybe they will put it on their shelves too.
<br> <br>
HTC is about the only phone hardware manufacturer with the cajones to build devices with Google, and later with Snapdragons. They got a big jumpstart on companies like Motorola and Samsung because they had no legacy cellphone business. They got in at just the right time to hit the smartphone frenzy, and before they became big enough to really interest the Windows Mobile business unit at Microsoft. They rolled the dice on partnering with Google and won in a big way.</htmltext>
<tokenext>As far as I know HTC does n't sell direct to customer , unless you count the Nexus where they may be virtually drop shipping for Google .
Since none of HTC 's partners like T * mobile or AT&amp;T were interested in personally selling it , while at the same time giving Google penultimate control of the phone hardware and software specs to make it Best of Breed , that left Google to do the dirty work .
When it is a raging hit they ca n't ignore , maybe they will put it on their shelves too .
HTC is about the only phone hardware manufacturer with the cajones to build devices with Google , and later with Snapdragons .
They got a big jumpstart on companies like Motorola and Samsung because they had no legacy cellphone business .
They got in at just the right time to hit the smartphone frenzy , and before they became big enough to really interest the Windows Mobile business unit at Microsoft .
They rolled the dice on partnering with Google and won in a big way .</tokentext>
<sentencetext>As far as I know HTC doesn't sell direct to customer, unless you count the Nexus where they may be virtually drop shipping for Google.
Since none of HTC's partners like T*mobile or AT&amp;T were interested in personally selling it, while at the same time giving Google penultimate control of the phone hardware and software specs to make it Best of Breed, that left Google to do the dirty work.
When it is a raging hit they can't ignore, maybe they will put it on their shelves too.
HTC is about the only phone hardware manufacturer with the cajones to build devices with Google, and later with Snapdragons.
They got a big jumpstart on companies like Motorola and Samsung because they had no legacy cellphone business.
They got in at just the right time to hit the smartphone frenzy, and before they became big enough to really interest the Windows Mobile business unit at Microsoft.
They rolled the dice on partnering with Google and won in a big way.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706348</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703836</id>
	<title>Suspicious..</title>
	<author>PopeRatzo</author>
	<datestamp>1262965860000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext><p>Anybody else get the feeling that this story was cooked up in the marketing department of one or more telco or well-known manufacturer of fashionable consumer electronics?</p><p>I mean, if people can start buying cool unlocked smartphones, that's going to cut into a big profit center for them.  People might actually start looking for the best calling and data plan instead of "whatever plan the company that carries the phone I want insists that I sign up for before I can get my hands on the phone".</p><p>I mean, didn't they just announce the Nexus One a few days ago?  I'm surprised many buyers had a chance to even charge up their batteries and sign up for service by now, much less have had enough contact with Google customer service to make a complaint.</p><p>I'm not saying there mightn't be problems, but the speed at which this story arrives is just a little fishy.</p></htmltext>
<tokenext>Anybody else get the feeling that this story was cooked up in the marketing department of one or more telco or well-known manufacturer of fashionable consumer electronics ? I mean , if people can start buying cool unlocked smartphones , that 's going to cut into a big profit center for them .
People might actually start looking for the best calling and data plan instead of " whatever plan the company that carries the phone I want insists that I sign up for before I can get my hands on the phone " .I mean , did n't they just announce the Nexus One a few days ago ?
I 'm surprised many buyers had a chance to even charge up their batteries and sign up for service by now , much less have had enough contact with Google customer service to make a complaint.I 'm not saying there might n't be problems , but the speed at which this story arrives is just a little fishy .</tokentext>
<sentencetext>Anybody else get the feeling that this story was cooked up in the marketing department of one or more telco or well-known manufacturer of fashionable consumer electronics?I mean, if people can start buying cool unlocked smartphones, that's going to cut into a big profit center for them.
People might actually start looking for the best calling and data plan instead of "whatever plan the company that carries the phone I want insists that I sign up for before I can get my hands on the phone".I mean, didn't they just announce the Nexus One a few days ago?
I'm surprised many buyers had a chance to even charge up their batteries and sign up for service by now, much less have had enough contact with Google customer service to make a complaint.I'm not saying there mightn't be problems, but the speed at which this story arrives is just a little fishy.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707114</id>
	<title>Re:I can fully understand the operators</title>
	<author>Algan</author>
	<datestamp>1263051180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>North America is not "most of the world"</p></htmltext>
<tokenext>North America is not " most of the world "</tokentext>
<sentencetext>North America is not "most of the world"</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30708080</id>
	<title>love hote biased</title>
	<author>leaen</author>
	<datestamp>1263060660000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>you forgotten in love/hate consider synonyms. You missed even simple truth that 99\% people hate sex
<a href="http://www.google.com/insights/search/#q=fuck\%20sex\%2CI\%20love\%20sex&amp;cmpt=q" title="google.com" rel="nofollow">http://www.google.com/insights/search/#q=fuck\%20sex\%2CI\%20love\%20sex&amp;cmpt=q</a> [google.com]</htmltext>
<tokenext>you forgotten in love/hate consider synonyms .
You missed even simple truth that 99 \ % people hate sex http : //www.google.com/insights/search/ # q = fuck \ % 20sex \ % 2CI \ % 20love \ % 20sex&amp;cmpt = q [ google.com ]</tokentext>
<sentencetext>you forgotten in love/hate consider synonyms.
You missed even simple truth that 99\% people hate sex
http://www.google.com/insights/search/#q=fuck\%20sex\%2CI\%20love\%20sex&amp;cmpt=q [google.com]</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702826</id>
	<title>scandleous</title>
	<author>Anonymous</author>
	<datestamp>1262958660000</datestamp>
	<modclass>Offtopic</modclass>
	<modscore>1</modscore>
	<htmltext><p>A friend of mine works for Google, and he will be receiving the blame for this (as he does for all Google's screw ups).<nobr> <wbr></nobr>:)</p></htmltext>
<tokenext>A friend of mine works for Google , and he will be receiving the blame for this ( as he does for all Google 's screw ups ) .
: )</tokentext>
<sentencetext>A friend of mine works for Google, and he will be receiving the blame for this (as he does for all Google's screw ups).
:)</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</id>
	<title>Re:I can fully understand the operators</title>
	<author>the\_unknown\_soldier</author>
	<datestamp>1262961120000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>Where I come from telcos support the phones they sell... I can't see how that's 'naive' since that's how it works in most of the world...</htmltext>
<tokenext>Where I come from telcos support the phones they sell... I ca n't see how that 's 'naive ' since that 's how it works in most of the world.. .</tokentext>
<sentencetext>Where I come from telcos support the phones they sell... I can't see how that's 'naive' since that's how it works in most of the world...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30714600</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1263140460000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>I donno - on their custom search solution I've tried FIVE times to give them money, but cannot get a price from their webform.  We have slightly more traffic than their webform knows how to handle so I have to 'contact them'.  Been a year.  Never heard back.</p></htmltext>
<tokenext>I donno - on their custom search solution I 've tried FIVE times to give them money , but can not get a price from their webform .
We have slightly more traffic than their webform knows how to handle so I have to 'contact them' .
Been a year .
Never heard back .</tokentext>
<sentencetext>I donno - on their custom search solution I've tried FIVE times to give them money, but cannot get a price from their webform.
We have slightly more traffic than their webform knows how to handle so I have to 'contact them'.
Been a year.
Never heard back.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703128</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703276</id>
	<title>phone is great</title>
	<author>farble1670</author>
	<datestamp>1262961240000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><p>i bought an unlocked N1 the second it was released. it's been working great i'm very happy with it. zero bugs and zero crashes so far. note that no review of the many that i read before i purchased the phone had anything significant to complain about let alone bugs or stability problems.</p><p>i'm fairly certain google and t-mo are not releasing the number and details of their support calls. i have no doubt that *some* support calls are being fielded, and some users are unhappy. here's the &quot;proof&quot; from the PCWorld article,</p><p> <em>More than </em> <a href="http://www.google.com/support/forum/p/Google+Mobile/thread?tid=3c0fd3870ec370a8&amp;hl=en#all" title="google.com"> <em>425 comments</em> </a> [google.com] <em> are listed on a thread about service eligibility issues. Some of them are from people who say that they ought to be eligible for the subsidized price of the phone but the Google sales site says they aren't. Many others are simply complaining of a policy that requires even longtime T-Mobile customers to pay more for the phone than new customers.</em> </p><p>translation: people are complaining that the phone costs too much. </p><p>it's not a beta phone. it's a 2.1 release, a minor update to 2.0 which has been shipping for some time on the motorola droid, on a mobile OS that first released 2 years ago. HTC is the first and most experienced android phone manufacturer.</p></htmltext>
<tokenext>i bought an unlocked N1 the second it was released .
it 's been working great i 'm very happy with it .
zero bugs and zero crashes so far .
note that no review of the many that i read before i purchased the phone had anything significant to complain about let alone bugs or stability problems.i 'm fairly certain google and t-mo are not releasing the number and details of their support calls .
i have no doubt that * some * support calls are being fielded , and some users are unhappy .
here 's the " proof " from the PCWorld article , More than 425 comments [ google.com ] are listed on a thread about service eligibility issues .
Some of them are from people who say that they ought to be eligible for the subsidized price of the phone but the Google sales site says they are n't .
Many others are simply complaining of a policy that requires even longtime T-Mobile customers to pay more for the phone than new customers .
translation : people are complaining that the phone costs too much .
it 's not a beta phone .
it 's a 2.1 release , a minor update to 2.0 which has been shipping for some time on the motorola droid , on a mobile OS that first released 2 years ago .
HTC is the first and most experienced android phone manufacturer .</tokentext>
<sentencetext>i bought an unlocked N1 the second it was released.
it's been working great i'm very happy with it.
zero bugs and zero crashes so far.
note that no review of the many that i read before i purchased the phone had anything significant to complain about let alone bugs or stability problems.i'm fairly certain google and t-mo are not releasing the number and details of their support calls.
i have no doubt that *some* support calls are being fielded, and some users are unhappy.
here's the "proof" from the PCWorld article, More than   425 comments  [google.com]  are listed on a thread about service eligibility issues.
Some of them are from people who say that they ought to be eligible for the subsidized price of the phone but the Google sales site says they aren't.
Many others are simply complaining of a policy that requires even longtime T-Mobile customers to pay more for the phone than new customers.
translation: people are complaining that the phone costs too much.
it's not a beta phone.
it's a 2.1 release, a minor update to 2.0 which has been shipping for some time on the motorola droid, on a mobile OS that first released 2 years ago.
HTC is the first and most experienced android phone manufacturer.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703098</id>
	<title>Re:Market Research using Google...</title>
	<author>herksc</author>
	<datestamp>1262960160000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext>Try it in quotes:<p>

144,000 for "i hate t-mobile"<br>
468,000 for "i hate verizon"<br>
444,000 for "i hate at&amp;t"<br>
286,000 for "i hate sprint"</p><p>

Searching 'I hate t-mobile' on google (no quotes) comes up with results that include "i", "hate", "t", and "mobile" separately.  Your research method is highly flawed.</p></htmltext>
<tokenext>Try it in quotes : 144,000 for " i hate t-mobile " 468,000 for " i hate verizon " 444,000 for " i hate at&amp;t " 286,000 for " i hate sprint " Searching 'I hate t-mobile ' on google ( no quotes ) comes up with results that include " i " , " hate " , " t " , and " mobile " separately .
Your research method is highly flawed .</tokentext>
<sentencetext>Try it in quotes:

144,000 for "i hate t-mobile"
468,000 for "i hate verizon"
444,000 for "i hate at&amp;t"
286,000 for "i hate sprint"

Searching 'I hate t-mobile' on google (no quotes) comes up with results that include "i", "hate", "t", and "mobile" separately.
Your research method is highly flawed.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705968</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263033420000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>No carrier data plan is required.  I happily use my N1 without a data plan (I'm on T Mobile prepaid, posting this via wifi), as I did with my G1.  In fact, it will work perfectly well without even a SIM card.  WiFi works fine.</p></htmltext>
<tokenext>No carrier data plan is required .
I happily use my N1 without a data plan ( I 'm on T Mobile prepaid , posting this via wifi ) , as I did with my G1 .
In fact , it will work perfectly well without even a SIM card .
WiFi works fine .</tokentext>
<sentencetext>No carrier data plan is required.
I happily use my N1 without a data plan (I'm on T Mobile prepaid, posting this via wifi), as I did with my G1.
In fact, it will work perfectly well without even a SIM card.
WiFi works fine.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1262962920000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext>Exactly.<p><div class="quote"><p>Warranties; Disclaimer of Warranties<br> <br>

You agree that Google is not the manufacturer, but the seller, of the Device. You acknowledge that HTC is the manufacturer of the Device and provides the Limited Warranty for repairs and service of the Device. Please refer to <a href="http://www.google.com/support/android/bin/answer.py?answer=166519" title="google.com" rel="nofollow">http://www.google.com/support/android/bin/answer.py?answer=166519</a> [google.com] or the warranty card in the Device package for details on the HTC Limited Warranty terms and how to make a claim under the HTC Limited Warranty. If you are a purchaser of the Device in the EU, you are entitled to a two-year warranty for parts, labor, and service. If you are a purchaser of the Device outside of the EU, you are entitled to a one-year warranty for parts, labor, and service. These warranties are in addition to and do not affect your legal rights as a consumer.<br> <br>

OTHER THAN THE ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY DEVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.</p></div><p>Unlike traditional electronics companies, Google is delegating all warranty and customer service support to the ODM. And people do not understand this, since it's completely different from what they're used to. Since no one bothers reading the fine prints, they go and seek help in the wrong place.<br> <br>

Legally speaking, Google is not at fault here. With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care.<br> <br>

To the average folk who received customer support on their electronics for their entire life however, Google's stance is completely unacceptable.<br> <br>

Those smart people who actually read the fine print will not have this problem, because they'll head to HTC to confirm the level of support they'll be getting (that is to say, exactly 0), and will hold off on purchasing the device until better support is introduced. It's not that hard really, just go to <a href="http://www.htc.com/us/support" title="htc.com" rel="nofollow">http://www.htc.com/us/support</a> [htc.com] where the Nexus One is obviously missing from the drop down menu. To make matters worst, HTC decided it would be funny to make a link titled "Google Nexus One Support Information" which links to a functionally useless page on Google. <br> <br>

Of course HTC is smart for not providing support since it's Google's reputation getting damaged here (see<nobr> <wbr></nobr>/. article title for example), not HTC's. This is the perfect method for silently eliminating an potential competitor in the mobiles market. <br> <br>

Obligatory car analogy: Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year. The car breaks down within a week but Alice is charging an outrageous amount for the repair fee. I get mad at Bob because he deceived me.<br> <br>

In the end:I get stuck with a broken car.<br>
Bob's reputation is damaged.<br>
But Alice lost nothing.</p></div>
	</htmltext>
<tokenext>Exactly.Warranties ; Disclaimer of Warranties You agree that Google is not the manufacturer , but the seller , of the Device .
You acknowledge that HTC is the manufacturer of the Device and provides the Limited Warranty for repairs and service of the Device .
Please refer to http : //www.google.com/support/android/bin/answer.py ? answer = 166519 [ google.com ] or the warranty card in the Device package for details on the HTC Limited Warranty terms and how to make a claim under the HTC Limited Warranty .
If you are a purchaser of the Device in the EU , you are entitled to a two-year warranty for parts , labor , and service .
If you are a purchaser of the Device outside of the EU , you are entitled to a one-year warranty for parts , labor , and service .
These warranties are in addition to and do not affect your legal rights as a consumer .
OTHER THAN THE ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW , GOOGLE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND , WHETHER EXPRESS OR IMPLIED , REGARDING ANY DEVICES , INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY , FITNESS FOR A PARTICULAR PURPOSE , OR NON-INFRINGEMENT.Unlike traditional electronics companies , Google is delegating all warranty and customer service support to the ODM .
And people do not understand this , since it 's completely different from what they 're used to .
Since no one bothers reading the fine prints , they go and seek help in the wrong place .
Legally speaking , Google is not at fault here .
With the above disclaimer , they have successfully disclaimed all their responsibility of providing service and customer care .
To the average folk who received customer support on their electronics for their entire life however , Google 's stance is completely unacceptable .
Those smart people who actually read the fine print will not have this problem , because they 'll head to HTC to confirm the level of support they 'll be getting ( that is to say , exactly 0 ) , and will hold off on purchasing the device until better support is introduced .
It 's not that hard really , just go to http : //www.htc.com/us/support [ htc.com ] where the Nexus One is obviously missing from the drop down menu .
To make matters worst , HTC decided it would be funny to make a link titled " Google Nexus One Support Information " which links to a functionally useless page on Google .
Of course HTC is smart for not providing support since it 's Google 's reputation getting damaged here ( see / .
article title for example ) , not HTC 's .
This is the perfect method for silently eliminating an potential competitor in the mobiles market .
Obligatory car analogy : Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year .
The car breaks down within a week but Alice is charging an outrageous amount for the repair fee .
I get mad at Bob because he deceived me .
In the end : I get stuck with a broken car .
Bob 's reputation is damaged .
But Alice lost nothing .</tokentext>
<sentencetext>Exactly.Warranties; Disclaimer of Warranties 

You agree that Google is not the manufacturer, but the seller, of the Device.
You acknowledge that HTC is the manufacturer of the Device and provides the Limited Warranty for repairs and service of the Device.
Please refer to http://www.google.com/support/android/bin/answer.py?answer=166519 [google.com] or the warranty card in the Device package for details on the HTC Limited Warranty terms and how to make a claim under the HTC Limited Warranty.
If you are a purchaser of the Device in the EU, you are entitled to a two-year warranty for parts, labor, and service.
If you are a purchaser of the Device outside of the EU, you are entitled to a one-year warranty for parts, labor, and service.
These warranties are in addition to and do not affect your legal rights as a consumer.
OTHER THAN THE ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY DEVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.Unlike traditional electronics companies, Google is delegating all warranty and customer service support to the ODM.
And people do not understand this, since it's completely different from what they're used to.
Since no one bothers reading the fine prints, they go and seek help in the wrong place.
Legally speaking, Google is not at fault here.
With the above disclaimer, they have successfully disclaimed all their responsibility of providing service and customer care.
To the average folk who received customer support on their electronics for their entire life however, Google's stance is completely unacceptable.
Those smart people who actually read the fine print will not have this problem, because they'll head to HTC to confirm the level of support they'll be getting (that is to say, exactly 0), and will hold off on purchasing the device until better support is introduced.
It's not that hard really, just go to http://www.htc.com/us/support [htc.com] where the Nexus One is obviously missing from the drop down menu.
To make matters worst, HTC decided it would be funny to make a link titled "Google Nexus One Support Information" which links to a functionally useless page on Google.
Of course HTC is smart for not providing support since it's Google's reputation getting damaged here (see /.
article title for example), not HTC's.
This is the perfect method for silently eliminating an potential competitor in the mobiles market.
Obligatory car analogy: Bob sells me a used car and claims that Alice can repair it if anything goes wrong within a year.
The car breaks down within a week but Alice is charging an outrageous amount for the repair fee.
I get mad at Bob because he deceived me.
In the end:I get stuck with a broken car.
Bob's reputation is damaged.
But Alice lost nothing.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703130</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704472</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>somebody1</author>
	<datestamp>1262971260000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>There is no such "feature" in Android. HTC Hero works fine over wifi and without a data plan. Even without a SIM card everything works over wifi.</htmltext>
<tokenext>There is no such " feature " in Android .
HTC Hero works fine over wifi and without a data plan .
Even without a SIM card everything works over wifi .</tokentext>
<sentencetext>There is no such "feature" in Android.
HTC Hero works fine over wifi and without a data plan.
Even without a SIM card everything works over wifi.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706290</id>
	<title>Re:Avoid 1.0</title>
	<author>MemoryDragon</author>
	<datestamp>1263039240000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>I would not really call the Nexus One a 1.0 version it sounds more like a HTC Hero 2.0, better processor and screen and more 3d effects to the original offering.</p><p>The main issue from what I can gather people have, is that the 3g reception especially in signal weak areas is fluctuating between 3g and Egde, this seems like a firmware/driver issue to me (have in mind modern phones do all the GSM, UTMS, CDMA stuff in dsps) which can be fixed and probably will within the upcoming weeks.<br>Nevertheless I would like to have such a beast, and would like to see how it compares to my HTC Hero but you cannot yet get it in my country.</p></htmltext>
<tokenext>I would not really call the Nexus One a 1.0 version it sounds more like a HTC Hero 2.0 , better processor and screen and more 3d effects to the original offering.The main issue from what I can gather people have , is that the 3g reception especially in signal weak areas is fluctuating between 3g and Egde , this seems like a firmware/driver issue to me ( have in mind modern phones do all the GSM , UTMS , CDMA stuff in dsps ) which can be fixed and probably will within the upcoming weeks.Nevertheless I would like to have such a beast , and would like to see how it compares to my HTC Hero but you can not yet get it in my country .</tokentext>
<sentencetext>I would not really call the Nexus One a 1.0 version it sounds more like a HTC Hero 2.0, better processor and screen and more 3d effects to the original offering.The main issue from what I can gather people have, is that the 3g reception especially in signal weak areas is fluctuating between 3g and Egde, this seems like a firmware/driver issue to me (have in mind modern phones do all the GSM, UTMS, CDMA stuff in dsps) which can be fixed and probably will within the upcoming weeks.Nevertheless I would like to have such a beast, and would like to see how it compares to my HTC Hero but you cannot yet get it in my country.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30716692</id>
	<title>Re:Avoid 1.0</title>
	<author>amplex</author>
	<datestamp>1263116040000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>1st generation technology: twice the price, twice the issues, all for keeping up w/ the joneses imo.  better to stay at least a year behind current technology (3g or 4g is better) in my opinion. I am a major slacker tho too and still fail to see the necessity of fast colorful flash app type internet on the cellphone.  I know someday it will have something useful for me, but not now really.  Right now its still somewhat pointless and expensive for me.  The only thing I'd use it for is scheduling honestly.  But it is fun watching people (lining up before it opens) scrambling to get into that Apple/at&amp;t store and get themselves a $200+ multitouch paperweight.. Or people spending $900+ on a phone even! I'd much rather spend the money on my pc where I spend most of my time, and could feel the most tangible upgrade.  And there is magicjack for voice communication which the price of really shows my generational technology argument.  But I guess my opinion doesn't count because a phone is still just a phone to me! (god I sound old)  The popularity of the smartphone to me is suprising, I chalk it up to newest &amp; greatest toy syndrome.  It will all shrink even smaller over time until it relatively disappears to us, and someday kids will say 'you used to have to have a giant handheld device to connect to the internet'
<p>
But the same rule applies here: 1st generation technology is almost always a fail for price/performance ratio. At least for these widely adopted technologies.</p></htmltext>
<tokenext>1st generation technology : twice the price , twice the issues , all for keeping up w/ the joneses imo .
better to stay at least a year behind current technology ( 3g or 4g is better ) in my opinion .
I am a major slacker tho too and still fail to see the necessity of fast colorful flash app type internet on the cellphone .
I know someday it will have something useful for me , but not now really .
Right now its still somewhat pointless and expensive for me .
The only thing I 'd use it for is scheduling honestly .
But it is fun watching people ( lining up before it opens ) scrambling to get into that Apple/at&amp;t store and get themselves a $ 200 + multitouch paperweight.. Or people spending $ 900 + on a phone even !
I 'd much rather spend the money on my pc where I spend most of my time , and could feel the most tangible upgrade .
And there is magicjack for voice communication which the price of really shows my generational technology argument .
But I guess my opinion does n't count because a phone is still just a phone to me !
( god I sound old ) The popularity of the smartphone to me is suprising , I chalk it up to newest &amp; greatest toy syndrome .
It will all shrink even smaller over time until it relatively disappears to us , and someday kids will say 'you used to have to have a giant handheld device to connect to the internet ' But the same rule applies here : 1st generation technology is almost always a fail for price/performance ratio .
At least for these widely adopted technologies .</tokentext>
<sentencetext>1st generation technology: twice the price, twice the issues, all for keeping up w/ the joneses imo.
better to stay at least a year behind current technology (3g or 4g is better) in my opinion.
I am a major slacker tho too and still fail to see the necessity of fast colorful flash app type internet on the cellphone.
I know someday it will have something useful for me, but not now really.
Right now its still somewhat pointless and expensive for me.
The only thing I'd use it for is scheduling honestly.
But it is fun watching people (lining up before it opens) scrambling to get into that Apple/at&amp;t store and get themselves a $200+ multitouch paperweight.. Or people spending $900+ on a phone even!
I'd much rather spend the money on my pc where I spend most of my time, and could feel the most tangible upgrade.
And there is magicjack for voice communication which the price of really shows my generational technology argument.
But I guess my opinion doesn't count because a phone is still just a phone to me!
(god I sound old)  The popularity of the smartphone to me is suprising, I chalk it up to newest &amp; greatest toy syndrome.
It will all shrink even smaller over time until it relatively disappears to us, and someday kids will say 'you used to have to have a giant handheld device to connect to the internet'

But the same rule applies here: 1st generation technology is almost always a fail for price/performance ratio.
At least for these widely adopted technologies.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705212</id>
	<title>The incumbent vendors won't give me progress</title>
	<author>symbolset</author>
	<datestamp>1262979000000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext><p>I don't care about these problems.  They'll work it out.
</p><p>Google is selling this phone because it advances the technology and their phone partners wouldn't sell it.  Expect them to sell an Android + Snapdragon slate for the same reasons.  The top 5 OEMs have had that for a year and still no products - ASUS even pulled their Snapdragon netbook <i>in the middle</i> of last year's Computex, some say because Microsoft told them to, and now they "<a href="http://www.pcworld.com/article/170726/" title="pcworld.com">see no future in it</a> [pcworld.com]":
</p><p><div class="quote"><p>But the company quickly put the project on the back burner, refusing to discuss it days later at a press event that featured Asustek's chairman alongside executives from microprocessor maker Intel and OS giant Microsoft.</p></div><p>All the major vendors have had this platform for a long time and they wouldn't sell it for strategic reasons.  Google isn't submarining them - they declined their first refusal options.  Dell had 3" and 5" models ready in September, and didn't launch for the pivotal Christmas season - there's a video of a guy with three thumbs playing with it but I can't find it right now.
</p><p>Dell, HP, and other top-tier OEMs have announced Snapdragon + Android smartbooks, netbooks, phones and slates, but they will never ever come to market branded by a top tier OEM because of the leverage that Intel and Microsoft are applying to prevent it.
</p><p>If the incumbents won't give us progress, Google will: even if they have to enter new lines of business to do so.  I doubt Google can avoid selling enough units to encourage adoption of modern open technologies in phones, considering they've got the best <a href="http://www.google.com/" title="google.com">online ad placement</a> [google.com] there is.
</p><p>I doubt Google even wants to sell phones - I think they just want to get the new good technologies adopted so that people can get used to Internet everywhere quicker.  This serves their bottom line because when most people use the Internet they use Google services, which Google sells ads on.  You can't very well sell Internet ads to be viewed by people who aren't close to a browser.  I'm in favor of this because open platforms with internet access everywhere always on let me do things I couldn't do before.  I'm also in favor because less power burned is good for CO2 emissions.  It also lets me afford to put some high tech shiny stuff under the tree to impress the youngsters.
</p><p>Intel and Microsoft are scared to death of Snapdragon and Android, and they should be - they don't have offerings like this, and the buzz about cheap, go-everywhere always on low-power application rich platforms that don't use their products is evidence that if they won't innovate in the way that we want, they're done.  We want progress, and progress isn't about the widget - it's about the people and what they can do with it.  If they try and leverage their market position to kill this progress the truth will out and they will be beset with lawsuits and it will do them no good because there are manufacturers and vendors like HTC and Google who are not afraid of them.
</p><p>Their best bet: surf the wave.  Get their products in line with current demand.  Or go away.</p></div>
	</htmltext>
<tokenext>I do n't care about these problems .
They 'll work it out .
Google is selling this phone because it advances the technology and their phone partners would n't sell it .
Expect them to sell an Android + Snapdragon slate for the same reasons .
The top 5 OEMs have had that for a year and still no products - ASUS even pulled their Snapdragon netbook in the middle of last year 's Computex , some say because Microsoft told them to , and now they " see no future in it [ pcworld.com ] " : But the company quickly put the project on the back burner , refusing to discuss it days later at a press event that featured Asustek 's chairman alongside executives from microprocessor maker Intel and OS giant Microsoft.All the major vendors have had this platform for a long time and they would n't sell it for strategic reasons .
Google is n't submarining them - they declined their first refusal options .
Dell had 3 " and 5 " models ready in September , and did n't launch for the pivotal Christmas season - there 's a video of a guy with three thumbs playing with it but I ca n't find it right now .
Dell , HP , and other top-tier OEMs have announced Snapdragon + Android smartbooks , netbooks , phones and slates , but they will never ever come to market branded by a top tier OEM because of the leverage that Intel and Microsoft are applying to prevent it .
If the incumbents wo n't give us progress , Google will : even if they have to enter new lines of business to do so .
I doubt Google can avoid selling enough units to encourage adoption of modern open technologies in phones , considering they 've got the best online ad placement [ google.com ] there is .
I doubt Google even wants to sell phones - I think they just want to get the new good technologies adopted so that people can get used to Internet everywhere quicker .
This serves their bottom line because when most people use the Internet they use Google services , which Google sells ads on .
You ca n't very well sell Internet ads to be viewed by people who are n't close to a browser .
I 'm in favor of this because open platforms with internet access everywhere always on let me do things I could n't do before .
I 'm also in favor because less power burned is good for CO2 emissions .
It also lets me afford to put some high tech shiny stuff under the tree to impress the youngsters .
Intel and Microsoft are scared to death of Snapdragon and Android , and they should be - they do n't have offerings like this , and the buzz about cheap , go-everywhere always on low-power application rich platforms that do n't use their products is evidence that if they wo n't innovate in the way that we want , they 're done .
We want progress , and progress is n't about the widget - it 's about the people and what they can do with it .
If they try and leverage their market position to kill this progress the truth will out and they will be beset with lawsuits and it will do them no good because there are manufacturers and vendors like HTC and Google who are not afraid of them .
Their best bet : surf the wave .
Get their products in line with current demand .
Or go away .</tokentext>
<sentencetext>I don't care about these problems.
They'll work it out.
Google is selling this phone because it advances the technology and their phone partners wouldn't sell it.
Expect them to sell an Android + Snapdragon slate for the same reasons.
The top 5 OEMs have had that for a year and still no products - ASUS even pulled their Snapdragon netbook in the middle of last year's Computex, some say because Microsoft told them to, and now they "see no future in it [pcworld.com]":
But the company quickly put the project on the back burner, refusing to discuss it days later at a press event that featured Asustek's chairman alongside executives from microprocessor maker Intel and OS giant Microsoft.All the major vendors have had this platform for a long time and they wouldn't sell it for strategic reasons.
Google isn't submarining them - they declined their first refusal options.
Dell had 3" and 5" models ready in September, and didn't launch for the pivotal Christmas season - there's a video of a guy with three thumbs playing with it but I can't find it right now.
Dell, HP, and other top-tier OEMs have announced Snapdragon + Android smartbooks, netbooks, phones and slates, but they will never ever come to market branded by a top tier OEM because of the leverage that Intel and Microsoft are applying to prevent it.
If the incumbents won't give us progress, Google will: even if they have to enter new lines of business to do so.
I doubt Google can avoid selling enough units to encourage adoption of modern open technologies in phones, considering they've got the best online ad placement [google.com] there is.
I doubt Google even wants to sell phones - I think they just want to get the new good technologies adopted so that people can get used to Internet everywhere quicker.
This serves their bottom line because when most people use the Internet they use Google services, which Google sells ads on.
You can't very well sell Internet ads to be viewed by people who aren't close to a browser.
I'm in favor of this because open platforms with internet access everywhere always on let me do things I couldn't do before.
I'm also in favor because less power burned is good for CO2 emissions.
It also lets me afford to put some high tech shiny stuff under the tree to impress the youngsters.
Intel and Microsoft are scared to death of Snapdragon and Android, and they should be - they don't have offerings like this, and the buzz about cheap, go-everywhere always on low-power application rich platforms that don't use their products is evidence that if they won't innovate in the way that we want, they're done.
We want progress, and progress isn't about the widget - it's about the people and what they can do with it.
If they try and leverage their market position to kill this progress the truth will out and they will be beset with lawsuits and it will do them no good because there are manufacturers and vendors like HTC and Google who are not afraid of them.
Their best bet: surf the wave.
Get their products in line with current demand.
Or go away.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703112</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703340</id>
	<title>Re:I can fully understand the operators</title>
	<author>iluvcapra</author>
	<datestamp>1262961780000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext><blockquote><div><p>We don't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies.</p></div></blockquote><p>To be honest, this sounds like the sort of arrangement many of us here can only <em>dream of</em> here in the US.  All of our carriers here want to "help us" by locking-out phone features and plying us with terrible value-added services, and structuring rate plans so that the carrier is essentially charging rent instead of providing a compensated service.</p></div>
	</htmltext>
<tokenext>We do n't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies.To be honest , this sounds like the sort of arrangement many of us here can only dream of here in the US .
All of our carriers here want to " help us " by locking-out phone features and plying us with terrible value-added services , and structuring rate plans so that the carrier is essentially charging rent instead of providing a compensated service .</tokentext>
<sentencetext>We don't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies.To be honest, this sounds like the sort of arrangement many of us here can only dream of here in the US.
All of our carriers here want to "help us" by locking-out phone features and plying us with terrible value-added services, and structuring rate plans so that the carrier is essentially charging rent instead of providing a compensated service.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706404</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263040500000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Don't know about you but my Nokia phones do that. May I recommend the N900?</p></htmltext>
<tokenext>Do n't know about you but my Nokia phones do that .
May I recommend the N900 ?</tokentext>
<sentencetext>Don't know about you but my Nokia phones do that.
May I recommend the N900?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30721450</id>
	<title>Re:I can fully understand the operators</title>
	<author>kelnos</author>
	<datestamp>1263212460000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>It's a bit silly to claim that "most of the world" does it that way, since, well, that's patently false, unless you'd (erroneously) consider the US to be most of the world.<br>
<br>
But your other point is still valid; since the Nexus One is primarily offered in the US right now, most of the potential N1 buyers are likely from the US... and since the operators in the US almost universally cover support for the phones, it *is* reasonable to believe that most N1 owners would expect support for it to come from T-Mobile.</htmltext>
<tokenext>It 's a bit silly to claim that " most of the world " does it that way , since , well , that 's patently false , unless you 'd ( erroneously ) consider the US to be most of the world .
But your other point is still valid ; since the Nexus One is primarily offered in the US right now , most of the potential N1 buyers are likely from the US... and since the operators in the US almost universally cover support for the phones , it * is * reasonable to believe that most N1 owners would expect support for it to come from T-Mobile .</tokentext>
<sentencetext>It's a bit silly to claim that "most of the world" does it that way, since, well, that's patently false, unless you'd (erroneously) consider the US to be most of the world.
But your other point is still valid; since the Nexus One is primarily offered in the US right now, most of the potential N1 buyers are likely from the US... and since the operators in the US almost universally cover support for the phones, it *is* reasonable to believe that most N1 owners would expect support for it to come from T-Mobile.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703252</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706348</id>
	<title>Re:The incumbent vendors won't give me progress</title>
	<author>Anonymous</author>
	<datestamp>1263039780000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p><div class="quote"><p>Google is selling this phone because it advances the technology and their phone partners wouldn't sell it.</p></div><p>I wouldn't agree with that -- the phone is made by HTC and HTC has other Snapdragon stuff in works (HTC Legend, etc).<br>So HTC could easily have sold this phone as well, it is just a branding decision that made Google do it.</p></div>
	</htmltext>
<tokenext>Google is selling this phone because it advances the technology and their phone partners would n't sell it.I would n't agree with that -- the phone is made by HTC and HTC has other Snapdragon stuff in works ( HTC Legend , etc ) .So HTC could easily have sold this phone as well , it is just a branding decision that made Google do it .</tokentext>
<sentencetext>Google is selling this phone because it advances the technology and their phone partners wouldn't sell it.I wouldn't agree with that -- the phone is made by HTC and HTC has other Snapdragon stuff in works (HTC Legend, etc).So HTC could easily have sold this phone as well, it is just a branding decision that made Google do it.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705212</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703718</id>
	<title>Re:Avoid 1.0</title>
	<author>vikstar</author>
	<datestamp>1262964600000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>All that does is put pressure on marketing to release new products as 2.0, or even 2010.</p></htmltext>
<tokenext>All that does is put pressure on marketing to release new products as 2.0 , or even 2010 .</tokentext>
<sentencetext>All that does is put pressure on marketing to release new products as 2.0, or even 2010.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30708046</id>
	<title>your complaint - no brain</title>
	<author>Anonymous</author>
	<datestamp>1263060420000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Jesus wept, what's wrong with you people? Just buy a frigging Nokia off the shelf that runs Maemo aka Linux and you can do what fucking like with it. How hard is that?</p><p>Instant free wi-fi access and surf to your heart's content - don't even need a SIM card, just like a netbook, notepad, smartbook, whatever it is.</p></htmltext>
<tokenext>Jesus wept , what 's wrong with you people ?
Just buy a frigging Nokia off the shelf that runs Maemo aka Linux and you can do what fucking like with it .
How hard is that ? Instant free wi-fi access and surf to your heart 's content - do n't even need a SIM card , just like a netbook , notepad , smartbook , whatever it is .</tokentext>
<sentencetext>Jesus wept, what's wrong with you people?
Just buy a frigging Nokia off the shelf that runs Maemo aka Linux and you can do what fucking like with it.
How hard is that?Instant free wi-fi access and surf to your heart's content - don't even need a SIM card, just like a netbook, notepad, smartbook, whatever it is.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30712470</id>
	<title>Re:I can fully understand the operators</title>
	<author>RobertM1968</author>
	<datestamp>1263057360000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Well, TMo goes out of their way to do the exact opposite. It's one reason I stick with them. If they are not supporting users on this phone and claim they have not gotten the support docs, then to me, that's a bad thing.

</p><p>I've called TMo on two unsupported Palm phones (AT&amp;T and Cingular unlocked ones) and my brother has called on a Blackberry that TMo does not sell or "support", and the conversation always goes:
</p><p>"Well, we dont support that phone on our network but... " followed by FULL support... every setting I need to change for Internet and phone operations, all the provisioning on their end to make sure the correct data setup is enabled to talk to the phone for web/email/etc and each and every step "click on Preferences, go to Network settings... etc" all the way through.

</p><p>Once done, it's usually a "ok, turn off and restart the phone, and everything should be working fine..."
</p><p>If I am not calling from that phone, they hold until it's rebooted and I have tested it.
</p><p>If I AM calling from that phone... guess what happens? In five minutes <b>THEY</b> call me to see if everything is working...

</p><p>When I bought my second hand, from ebay, G1, again the support was excellent. By then my brother had bought one from them (we're on a family plan), and they asked "is it 631-xxx-xxxx?" And I said... "Nope... that's my bro's. I bought this off eBay and am switching from the unsupported Palm you so graciously supported for me" - "Oh, ok... then all we need to do is this on our end... done... reset the phone and all should be good!" Two minute call, no holding, and they didnt care in the least that it was a used phone or where I got it from - just like they didnt care that two of my previous phones and one of my brothers was never sold for their network.

</p><p>So, I am very glad I have TMo and not the company you work for. And, just so you know... nothing personal, I know it's not your decision on what you support... and ATT seems very much the same (like your company) in this respect from my dealings with them. Another reason I pick TMo over ATT.

</p><p> <b>And another reason it's sad they havent been given access to the support docs for the Nexus One. It could have alleviated a lot of problems. They've always done right by me.</b></p></htmltext>
<tokenext>Well , TMo goes out of their way to do the exact opposite .
It 's one reason I stick with them .
If they are not supporting users on this phone and claim they have not gotten the support docs , then to me , that 's a bad thing .
I 've called TMo on two unsupported Palm phones ( AT&amp;T and Cingular unlocked ones ) and my brother has called on a Blackberry that TMo does not sell or " support " , and the conversation always goes : " Well , we dont support that phone on our network but... " followed by FULL support... every setting I need to change for Internet and phone operations , all the provisioning on their end to make sure the correct data setup is enabled to talk to the phone for web/email/etc and each and every step " click on Preferences , go to Network settings... etc " all the way through .
Once done , it 's usually a " ok , turn off and restart the phone , and everything should be working fine... " If I am not calling from that phone , they hold until it 's rebooted and I have tested it .
If I AM calling from that phone... guess what happens ?
In five minutes THEY call me to see if everything is working.. . When I bought my second hand , from ebay , G1 , again the support was excellent .
By then my brother had bought one from them ( we 're on a family plan ) , and they asked " is it 631-xxx-xxxx ?
" And I said... " Nope... that 's my bro 's .
I bought this off eBay and am switching from the unsupported Palm you so graciously supported for me " - " Oh , ok... then all we need to do is this on our end... done... reset the phone and all should be good !
" Two minute call , no holding , and they didnt care in the least that it was a used phone or where I got it from - just like they didnt care that two of my previous phones and one of my brothers was never sold for their network .
So , I am very glad I have TMo and not the company you work for .
And , just so you know... nothing personal , I know it 's not your decision on what you support... and ATT seems very much the same ( like your company ) in this respect from my dealings with them .
Another reason I pick TMo over ATT .
And another reason it 's sad they havent been given access to the support docs for the Nexus One .
It could have alleviated a lot of problems .
They 've always done right by me .</tokentext>
<sentencetext>Well, TMo goes out of their way to do the exact opposite.
It's one reason I stick with them.
If they are not supporting users on this phone and claim they have not gotten the support docs, then to me, that's a bad thing.
I've called TMo on two unsupported Palm phones (AT&amp;T and Cingular unlocked ones) and my brother has called on a Blackberry that TMo does not sell or "support", and the conversation always goes:
"Well, we dont support that phone on our network but... " followed by FULL support... every setting I need to change for Internet and phone operations, all the provisioning on their end to make sure the correct data setup is enabled to talk to the phone for web/email/etc and each and every step "click on Preferences, go to Network settings... etc" all the way through.
Once done, it's usually a "ok, turn off and restart the phone, and everything should be working fine..."
If I am not calling from that phone, they hold until it's rebooted and I have tested it.
If I AM calling from that phone... guess what happens?
In five minutes THEY call me to see if everything is working...

When I bought my second hand, from ebay, G1, again the support was excellent.
By then my brother had bought one from them (we're on a family plan), and they asked "is it 631-xxx-xxxx?
" And I said... "Nope... that's my bro's.
I bought this off eBay and am switching from the unsupported Palm you so graciously supported for me" - "Oh, ok... then all we need to do is this on our end... done... reset the phone and all should be good!
" Two minute call, no holding, and they didnt care in the least that it was a used phone or where I got it from - just like they didnt care that two of my previous phones and one of my brothers was never sold for their network.
So, I am very glad I have TMo and not the company you work for.
And, just so you know... nothing personal, I know it's not your decision on what you support... and ATT seems very much the same (like your company) in this respect from my dealings with them.
Another reason I pick TMo over ATT.
And another reason it's sad they havent been given access to the support docs for the Nexus One.
It could have alleviated a lot of problems.
They've always done right by me.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</id>
	<title>My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1262962020000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>5</modscore>
	<htmltext><p>Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?</p><p>I filed a complaint with the FCC (and I encourage you to do the same) that Verizon had no such phones offered.  Verizon reps then called me and confirmed this, saying that this is a decision of the phone manufacturers as to how they design their phone devices (they also confirmed that some older smartphones they used to sell and you can still get on ebay don't have this "feature").</p><p>I of course doubt this is purely a disinterested phone manufacturer decision.</p><p>The Nexus One boards do seem to confirm this is one of the drawbacks of the NexusOne device for those of us who spend 90\% of their time in WiFi enabled spots but don't want to pony up another $25/month.<br>http://www.google.com/support/forum/p/Google\%20Mobile/thread?tid=5a6199119e618525&amp;hl=en#all<br>http://www.google.com/support/forum/p/Google+Mobile/thread?tid=2a191af88d779975&amp;hl=en#all<br>http://www.google.com/support/forum/p/Google+Mobile/thread?tid=4bc273c38698835c&amp;hl=en<br>http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7a0b65cae4aa6b88&amp;hl=en<br>http://www.google.com/support/forum/p/Google+Mobile/thread?tid=3d253758857e6f67&amp;hl=en<br>http://www.google.com/support/forum/p/Google+Mobile/thread?tid=07bbaac95aef0a15&amp;hl=en</p><p>Why does the design of these devices force me to activate a carrier data plan to access the internet when the hardware has WiFi?</p><p>Can this "feature" (of Android?) be modified in software since this is open source, and since WiFi hardware is so clearly present?</p><p>Inquiring minds want to know!</p></htmltext>
<tokenext>Why ca n't Google offer a cell phone that provides browsing , etc via WiFi , WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN ? I filed a complaint with the FCC ( and I encourage you to do the same ) that Verizon had no such phones offered .
Verizon reps then called me and confirmed this , saying that this is a decision of the phone manufacturers as to how they design their phone devices ( they also confirmed that some older smartphones they used to sell and you can still get on ebay do n't have this " feature " ) .I of course doubt this is purely a disinterested phone manufacturer decision.The Nexus One boards do seem to confirm this is one of the drawbacks of the NexusOne device for those of us who spend 90 \ % of their time in WiFi enabled spots but do n't want to pony up another $ 25/month.http : //www.google.com/support/forum/p/Google \ % 20Mobile/thread ? tid = 5a6199119e618525&amp;hl = en # allhttp : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 2a191af88d779975&amp;hl = en # allhttp : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 4bc273c38698835c&amp;hl = enhttp : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 7a0b65cae4aa6b88&amp;hl = enhttp : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 3d253758857e6f67&amp;hl = enhttp : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 07bbaac95aef0a15&amp;hl = enWhy does the design of these devices force me to activate a carrier data plan to access the internet when the hardware has WiFi ? Can this " feature " ( of Android ?
) be modified in software since this is open source , and since WiFi hardware is so clearly present ? Inquiring minds want to know !</tokentext>
<sentencetext>Why can't Google offer a cell phone that provides browsing, etc via WiFi, WITHOUT REQUIRING ME TO HAVE A CARRIER DATA PLAN?I filed a complaint with the FCC (and I encourage you to do the same) that Verizon had no such phones offered.
Verizon reps then called me and confirmed this, saying that this is a decision of the phone manufacturers as to how they design their phone devices (they also confirmed that some older smartphones they used to sell and you can still get on ebay don't have this "feature").I of course doubt this is purely a disinterested phone manufacturer decision.The Nexus One boards do seem to confirm this is one of the drawbacks of the NexusOne device for those of us who spend 90\% of their time in WiFi enabled spots but don't want to pony up another $25/month.http://www.google.com/support/forum/p/Google\%20Mobile/thread?tid=5a6199119e618525&amp;hl=en#allhttp://www.google.com/support/forum/p/Google+Mobile/thread?tid=2a191af88d779975&amp;hl=en#allhttp://www.google.com/support/forum/p/Google+Mobile/thread?tid=4bc273c38698835c&amp;hl=enhttp://www.google.com/support/forum/p/Google+Mobile/thread?tid=7a0b65cae4aa6b88&amp;hl=enhttp://www.google.com/support/forum/p/Google+Mobile/thread?tid=3d253758857e6f67&amp;hl=enhttp://www.google.com/support/forum/p/Google+Mobile/thread?tid=07bbaac95aef0a15&amp;hl=enWhy does the design of these devices force me to activate a carrier data plan to access the internet when the hardware has WiFi?Can this "feature" (of Android?
) be modified in software since this is open source, and since WiFi hardware is so clearly present?Inquiring minds want to know!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705222</id>
	<title>Re:new to customer service</title>
	<author>timmarhy</author>
	<datestamp>1262979180000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>the fact that you know what adsense is and that you want to advertise places you a million miles ahed of your average phone consumer. google has never had to stand up to the rigors of low intelligence PAYING customers before.</htmltext>
<tokenext>the fact that you know what adsense is and that you want to advertise places you a million miles ahed of your average phone consumer .
google has never had to stand up to the rigors of low intelligence PAYING customers before .</tokentext>
<sentencetext>the fact that you know what adsense is and that you want to advertise places you a million miles ahed of your average phone consumer.
google has never had to stand up to the rigors of low intelligence PAYING customers before.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703128</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703386</id>
	<title>Re:Avoid 1.0</title>
	<author>Anonymous</author>
	<datestamp>1262962140000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>News flash for y'all. Software marketing monkeys know all about that, and bump the version numbers accordingly. The version numbers identifying a SKU often have zero correlation with the engineer's view of the world.</p></htmltext>
<tokenext>News flash for y'all .
Software marketing monkeys know all about that , and bump the version numbers accordingly .
The version numbers identifying a SKU often have zero correlation with the engineer 's view of the world .</tokentext>
<sentencetext>News flash for y'all.
Software marketing monkeys know all about that, and bump the version numbers accordingly.
The version numbers identifying a SKU often have zero correlation with the engineer's view of the world.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702912</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703128</id>
	<title>Re:new to customer service</title>
	<author>Entropy98</author>
	<datestamp>1262960340000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>5</modscore>
	<htmltext><p>I've had to contact Google customer service in the past, as a paying advertiser and as a adsense publisher, and in my experience you wait 2-3 days to get a form letter that doesn't even apply to your question/problem.</p><p>I've heard, and experienced somewhat, that this improves once you start making them decent money.</p><p>In their defense they must receive an unbelievable amount of stupid questions.</p></htmltext>
<tokenext>I 've had to contact Google customer service in the past , as a paying advertiser and as a adsense publisher , and in my experience you wait 2-3 days to get a form letter that does n't even apply to your question/problem.I 've heard , and experienced somewhat , that this improves once you start making them decent money.In their defense they must receive an unbelievable amount of stupid questions .</tokentext>
<sentencetext>I've had to contact Google customer service in the past, as a paying advertiser and as a adsense publisher, and in my experience you wait 2-3 days to get a form letter that doesn't even apply to your question/problem.I've heard, and experienced somewhat, that this improves once you start making them decent money.In their defense they must receive an unbelievable amount of stupid questions.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30709264</id>
	<title>Re:Anything like Google Apps?</title>
	<author>Anonymous</author>
	<datestamp>1263027840000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>This was always their advantage to collecting their money from the advertisers rather than directly from the customers.  They had no direct responsibility to the consumer - they could always say, "hey, it's free, if you don't like it or can't get it to work, here is our web forum where you can ask other users (and possibly a bored employee or two) for help."  But now that they are selling a product directly to customers, things are going to have to change.</htmltext>
<tokenext>This was always their advantage to collecting their money from the advertisers rather than directly from the customers .
They had no direct responsibility to the consumer - they could always say , " hey , it 's free , if you do n't like it or ca n't get it to work , here is our web forum where you can ask other users ( and possibly a bored employee or two ) for help .
" But now that they are selling a product directly to customers , things are going to have to change .</tokentext>
<sentencetext>This was always their advantage to collecting their money from the advertisers rather than directly from the customers.
They had no direct responsibility to the consumer - they could always say, "hey, it's free, if you don't like it or can't get it to work, here is our web forum where you can ask other users (and possibly a bored employee or two) for help.
"  But now that they are selling a product directly to customers, things are going to have to change.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706794</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1263046980000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Those smart people who actually read the fine print will not have this problem, because they'll head to HTC to confirm the level of support they'll be getting (that is to say, exactly 0), and will hold off on purchasing the device until better support is introduced. It's not that hard really, just go to <a href="http://www.htc.com/us/support" title="htc.com" rel="nofollow">http://www.htc.com/us/support</a> [htc.com] where the Nexus One is obviously missing from the drop down menu. To make matters worst, HTC decided it would be funny to make a link titled "Google Nexus One Support Information" which links to a functionally useless page on Google.</p> </div><p>Which leads via the help center to http://www.htc.com/www/support/nexusone/</p></div>
	</htmltext>
<tokenext>Those smart people who actually read the fine print will not have this problem , because they 'll head to HTC to confirm the level of support they 'll be getting ( that is to say , exactly 0 ) , and will hold off on purchasing the device until better support is introduced .
It 's not that hard really , just go to http : //www.htc.com/us/support [ htc.com ] where the Nexus One is obviously missing from the drop down menu .
To make matters worst , HTC decided it would be funny to make a link titled " Google Nexus One Support Information " which links to a functionally useless page on Google .
Which leads via the help center to http : //www.htc.com/www/support/nexusone/</tokentext>
<sentencetext>Those smart people who actually read the fine print will not have this problem, because they'll head to HTC to confirm the level of support they'll be getting (that is to say, exactly 0), and will hold off on purchasing the device until better support is introduced.
It's not that hard really, just go to http://www.htc.com/us/support [htc.com] where the Nexus One is obviously missing from the drop down menu.
To make matters worst, HTC decided it would be funny to make a link titled "Google Nexus One Support Information" which links to a functionally useless page on Google.
Which leads via the help center to http://www.htc.com/www/support/nexusone/
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703372</id>
	<title>Re:Market Research using Google...</title>
	<author>The End Of Days</author>
	<datestamp>1262962020000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Some additions to fix the flaws in your corrections</p><p>61,200 for "i hate tmobile"<br>137,000 for "i hate att"</p><p>Of course, that probably introduces some duplicates.  Also, considering that hatred is possibly the least rational of all emotions, I would be very cautious deriving meaning from this.</p></htmltext>
<tokenext>Some additions to fix the flaws in your corrections61,200 for " i hate tmobile " 137,000 for " i hate att " Of course , that probably introduces some duplicates .
Also , considering that hatred is possibly the least rational of all emotions , I would be very cautious deriving meaning from this .</tokentext>
<sentencetext>Some additions to fix the flaws in your corrections61,200 for "i hate tmobile"137,000 for "i hate att"Of course, that probably introduces some duplicates.
Also, considering that hatred is possibly the least rational of all emotions, I would be very cautious deriving meaning from this.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703098</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703114</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>blind biker</author>
	<datestamp>1262960220000</datestamp>
	<modclass>Funny</modclass>
	<modscore>4</modscore>
	<htmltext><p><div class="quote"><p>One guess, which type of phone does Nancy own? i...</p></div><p>Yeah, it rhymes with "You insensitive clod!"</p></div>
	</htmltext>
<tokenext>One guess , which type of phone does Nancy own ?
i...Yeah , it rhymes with " You insensitive clod !
"</tokentext>
<sentencetext>One guess, which type of phone does Nancy own?
i...Yeah, it rhymes with "You insensitive clod!
"
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706332</id>
	<title>Re:Anything like Google Apps?</title>
	<author>MemoryDragon</author>
	<datestamp>1263039600000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Not sure which google you know, but outside of search, gmail and gtalk is excellent, I have heard the same about google voice.<br>Analytics is used widely, and besides the beginning problems of the Nexus one (which are fixable) most people are pretty happy with Android (which is mostly run by the open handsets alliance but google does most of the dirty work).</p><p>If you check the CES reports than Android was a big issue there, almost all vendors had something android related in the pipeline either phones or multimedia tablets.<br>I have not heard too much about WinCE this year though.</p><p>Not sure which google you see, but the google I see is pretty strong with its lineup.</p></htmltext>
<tokenext>Not sure which google you know , but outside of search , gmail and gtalk is excellent , I have heard the same about google voice.Analytics is used widely , and besides the beginning problems of the Nexus one ( which are fixable ) most people are pretty happy with Android ( which is mostly run by the open handsets alliance but google does most of the dirty work ) .If you check the CES reports than Android was a big issue there , almost all vendors had something android related in the pipeline either phones or multimedia tablets.I have not heard too much about WinCE this year though.Not sure which google you see , but the google I see is pretty strong with its lineup .</tokentext>
<sentencetext>Not sure which google you know, but outside of search, gmail and gtalk is excellent, I have heard the same about google voice.Analytics is used widely, and besides the beginning problems of the Nexus one (which are fixable) most people are pretty happy with Android (which is mostly run by the open handsets alliance but google does most of the dirty work).If you check the CES reports than Android was a big issue there, almost all vendors had something android related in the pipeline either phones or multimedia tablets.I have not heard too much about WinCE this year though.Not sure which google you see, but the google I see is pretty strong with its lineup.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707230</id>
	<title>Re:Anything like Google Apps?</title>
	<author>Anonymous</author>
	<datestamp>1263052260000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>It has been said that Google really is only a one-product company (search) and their forays with an OS, phone, etc, are all to try and keep that business alive and well.</p><p>Microsoft's product is Windows (+ office) and since that is now in decline, you see them venturing into unrelated areas such as th XBox to try and keep profit growing.</p><p>I suspect that Google's adventures will, in the long run, turn out to be as fruitful as Microsoft's.</p></htmltext>
<tokenext>It has been said that Google really is only a one-product company ( search ) and their forays with an OS , phone , etc , are all to try and keep that business alive and well.Microsoft 's product is Windows ( + office ) and since that is now in decline , you see them venturing into unrelated areas such as th XBox to try and keep profit growing.I suspect that Google 's adventures will , in the long run , turn out to be as fruitful as Microsoft 's .</tokentext>
<sentencetext>It has been said that Google really is only a one-product company (search) and their forays with an OS, phone, etc, are all to try and keep that business alive and well.Microsoft's product is Windows (+ office) and since that is now in decline, you see them venturing into unrelated areas such as th XBox to try and keep profit growing.I suspect that Google's adventures will, in the long run, turn out to be as fruitful as Microsoft's.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703298</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30708998</id>
	<title>Re:Growing pains...</title>
	<author>farble1670</author>
	<datestamp>1263068820000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>android is in version 2.1 and was first released on a phone over a year ago.  there are at least 7 different phone models running it across all the major (US) carriers. it's not 1.0.</p></htmltext>
<tokenext>android is in version 2.1 and was first released on a phone over a year ago .
there are at least 7 different phone models running it across all the major ( US ) carriers .
it 's not 1.0 .</tokentext>
<sentencetext>android is in version 2.1 and was first released on a phone over a year ago.
there are at least 7 different phone models running it across all the major (US) carriers.
it's not 1.0.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703482</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706862</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263048120000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>WTF are you talking about?  And how could you be modded 5, Insightful, specially when the threads you link to point to the opposite?</p><p>I have had an N1 and believe me: I've used it with several sim cards, some of them WITHOUT a data plan included and the data connection works JUST FINE over WiFi.  As you say, the opposite would be super-stupid, hence why it's not the case.</p></htmltext>
<tokenext>WTF are you talking about ?
And how could you be modded 5 , Insightful , specially when the threads you link to point to the opposite ? I have had an N1 and believe me : I 've used it with several sim cards , some of them WITHOUT a data plan included and the data connection works JUST FINE over WiFi .
As you say , the opposite would be super-stupid , hence why it 's not the case .</tokentext>
<sentencetext>WTF are you talking about?
And how could you be modded 5, Insightful, specially when the threads you link to point to the opposite?I have had an N1 and believe me: I've used it with several sim cards, some of them WITHOUT a data plan included and the data connection works JUST FINE over WiFi.
As you say, the opposite would be super-stupid, hence why it's not the case.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703542</id>
	<title>Re:I can fully understand the operators</title>
	<author>todrules</author>
	<datestamp>1262963160000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>3</modscore>
	<htmltext>Wow, really? I used to work tech support for T-Mobile USA. We were expected to try our best to help troubleshoot any T-Mobile customer using any T-Mobile phone. I helped setup iPhones on our network, troubleshoot a ton of European and Asian devices that I had never heard of, and helped customers who couldn't receive text messages while they were visiting Zimbabwe. I was extremely surprised that T-Mobile was not doing the tech support for the Nexus, since they support every other device out there anyways no matter where you got it from. Pretty strange...T-Mobile will provide tech support for the iPhone but not a Nexus One.</htmltext>
<tokenext>Wow , really ?
I used to work tech support for T-Mobile USA .
We were expected to try our best to help troubleshoot any T-Mobile customer using any T-Mobile phone .
I helped setup iPhones on our network , troubleshoot a ton of European and Asian devices that I had never heard of , and helped customers who could n't receive text messages while they were visiting Zimbabwe .
I was extremely surprised that T-Mobile was not doing the tech support for the Nexus , since they support every other device out there anyways no matter where you got it from .
Pretty strange...T-Mobile will provide tech support for the iPhone but not a Nexus One .</tokentext>
<sentencetext>Wow, really?
I used to work tech support for T-Mobile USA.
We were expected to try our best to help troubleshoot any T-Mobile customer using any T-Mobile phone.
I helped setup iPhones on our network, troubleshoot a ton of European and Asian devices that I had never heard of, and helped customers who couldn't receive text messages while they were visiting Zimbabwe.
I was extremely surprised that T-Mobile was not doing the tech support for the Nexus, since they support every other device out there anyways no matter where you got it from.
Pretty strange...T-Mobile will provide tech support for the iPhone but not a Nexus One.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704434</id>
	<title>Re:new to customer service</title>
	<author>pclminion</author>
	<datestamp>1262970840000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>If only Google had the ability to grant access to the most extensive library of information on Earth. Some kind of powerful system where users could easily find answers, not only to the question they are asking, but the questions they haven't even thought to ask yet. If only Google had that, then they wouldn't have a problem answering their customers' questions.</htmltext>
<tokenext>If only Google had the ability to grant access to the most extensive library of information on Earth .
Some kind of powerful system where users could easily find answers , not only to the question they are asking , but the questions they have n't even thought to ask yet .
If only Google had that , then they would n't have a problem answering their customers ' questions .</tokentext>
<sentencetext>If only Google had the ability to grant access to the most extensive library of information on Earth.
Some kind of powerful system where users could easily find answers, not only to the question they are asking, but the questions they haven't even thought to ask yet.
If only Google had that, then they wouldn't have a problem answering their customers' questions.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703116</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707752</id>
	<title>Re:Suspicious..</title>
	<author>Anonymous</author>
	<datestamp>1263057900000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Agree. The last thing the Wireless Telcos want is an open platform where consumers can shop around for services, device you use be damned...the FCC is looking into this by snooping into carriers who use C/TDMA versus SIMs (Sprint/Verizon), and eyeballing their business practices.</p><p>Good.</p><p>First, it washes the hands of the Feds, since they won't be dealing with consumer complaints, court time, investigations into any malefacence, etc.</p><p>Second, it stimulates the WiTelcos into ACTUALLY competing against each other, another boon for the Feds. No effort to regulate them since market forces regulate themselves...</p></htmltext>
<tokenext>Agree .
The last thing the Wireless Telcos want is an open platform where consumers can shop around for services , device you use be damned...the FCC is looking into this by snooping into carriers who use C/TDMA versus SIMs ( Sprint/Verizon ) , and eyeballing their business practices.Good.First , it washes the hands of the Feds , since they wo n't be dealing with consumer complaints , court time , investigations into any malefacence , etc.Second , it stimulates the WiTelcos into ACTUALLY competing against each other , another boon for the Feds .
No effort to regulate them since market forces regulate themselves.. .</tokentext>
<sentencetext>Agree.
The last thing the Wireless Telcos want is an open platform where consumers can shop around for services, device you use be damned...the FCC is looking into this by snooping into carriers who use C/TDMA versus SIMs (Sprint/Verizon), and eyeballing their business practices.Good.First, it washes the hands of the Feds, since they won't be dealing with consumer complaints, court time, investigations into any malefacence, etc.Second, it stimulates the WiTelcos into ACTUALLY competing against each other, another boon for the Feds.
No effort to regulate them since market forces regulate themselves...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703836</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30709082</id>
	<title>Re:new to customer service</title>
	<author>rantingkitten</author>
	<datestamp>1263069420000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext>That's not always true.  In certain situations a customer becomes far more trouble than he is worth; a liability rather than an asset.  In my job I have had to tell many customers that their options were to cancel the service, or stop complaining.  Most of them opted for the latter.  <br>
<br>
All this depends on the product you're offering, the price point, the customer, and the nature of the complaint, but at a certain price, a customer who is just a chronic complainer is no longer worth it.  <br>
<br>
This is not just my own attitude, either; it is a business decision.  At some point an endlessly griping customer is taking up a disproportionate amount of your or your employee's time, often for total BS non-issues, and it makes no business sense to keep humoring them for the sake of their next month's invoice when that time could be better spent dealing with other customers who have legitimate problems.  A company is totally justified in telling the customer to cancel or shut up.  <br>
<br>
As a side note, in my industry, it's been my experience that the customers who will take their business elsewhere are the ones from whom you never hear.  They'll quietly deal with the situation on their own.  On the other hand, the chronic complainers are the ones who have absolutely no intention of going to a competitor.  It's also easy to call customer bluffs: When they threaten to cancel if you don't do XYZ impossible thing, you say "Okay, sir, since I can't accomodate you, I'll cancel your service right now.  Hang on a moment and I'll get your confirmation number."  It is truely remarkably how quickly they backpedal. <br>
<br>
In short, just because you're charging for something doesn't mean the customer gets to stomp all over you.  Companies need to grow spines sometimes.</htmltext>
<tokenext>That 's not always true .
In certain situations a customer becomes far more trouble than he is worth ; a liability rather than an asset .
In my job I have had to tell many customers that their options were to cancel the service , or stop complaining .
Most of them opted for the latter .
All this depends on the product you 're offering , the price point , the customer , and the nature of the complaint , but at a certain price , a customer who is just a chronic complainer is no longer worth it .
This is not just my own attitude , either ; it is a business decision .
At some point an endlessly griping customer is taking up a disproportionate amount of your or your employee 's time , often for total BS non-issues , and it makes no business sense to keep humoring them for the sake of their next month 's invoice when that time could be better spent dealing with other customers who have legitimate problems .
A company is totally justified in telling the customer to cancel or shut up .
As a side note , in my industry , it 's been my experience that the customers who will take their business elsewhere are the ones from whom you never hear .
They 'll quietly deal with the situation on their own .
On the other hand , the chronic complainers are the ones who have absolutely no intention of going to a competitor .
It 's also easy to call customer bluffs : When they threaten to cancel if you do n't do XYZ impossible thing , you say " Okay , sir , since I ca n't accomodate you , I 'll cancel your service right now .
Hang on a moment and I 'll get your confirmation number .
" It is truely remarkably how quickly they backpedal .
In short , just because you 're charging for something does n't mean the customer gets to stomp all over you .
Companies need to grow spines sometimes .</tokentext>
<sentencetext>That's not always true.
In certain situations a customer becomes far more trouble than he is worth; a liability rather than an asset.
In my job I have had to tell many customers that their options were to cancel the service, or stop complaining.
Most of them opted for the latter.
All this depends on the product you're offering, the price point, the customer, and the nature of the complaint, but at a certain price, a customer who is just a chronic complainer is no longer worth it.
This is not just my own attitude, either; it is a business decision.
At some point an endlessly griping customer is taking up a disproportionate amount of your or your employee's time, often for total BS non-issues, and it makes no business sense to keep humoring them for the sake of their next month's invoice when that time could be better spent dealing with other customers who have legitimate problems.
A company is totally justified in telling the customer to cancel or shut up.
As a side note, in my industry, it's been my experience that the customers who will take their business elsewhere are the ones from whom you never hear.
They'll quietly deal with the situation on their own.
On the other hand, the chronic complainers are the ones who have absolutely no intention of going to a competitor.
It's also easy to call customer bluffs: When they threaten to cancel if you don't do XYZ impossible thing, you say "Okay, sir, since I can't accomodate you, I'll cancel your service right now.
Hang on a moment and I'll get your confirmation number.
"  It is truely remarkably how quickly they backpedal.
In short, just because you're charging for something doesn't mean the customer gets to stomp all over you.
Companies need to grow spines sometimes.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703116</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704978</id>
	<title>Real Problem</title>
	<author>ukemike</author>
	<datestamp>1262975880000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>4</modscore>
	<htmltext>This is the google support forum discussion that has earned all this bad press.
<br> <br>
<a href="http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&amp;hl=en&amp;fid=0bd8ccd4799040c200047c99c44ddfe6" title="google.com">http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&amp;hl=en&amp;fid=0bd8ccd4799040c200047c99c44ddfe6</a> [google.com]
<br> <br>
By 6pm today I read most of these posts.  There are several squeaky wheels that are posting over and over but there are also dozens of individuals that are all telling the same story.  These people are in areas with good 3g reception (as confirmed by the coverage map or by another 3g t-mobile phone in the same place at the same time.  They report that their N1 continually switches between edge and g3.  Their data download rates are about 1/10th what they should be.  Many have reported that the constant switching between networks is draining their battery within a few hours.  When they call HTC for support, HTC blames T-mobile's network.  T-mobile blames HTC and claims that they have not been given any support documentation on the N1 from Google or HTC.  The complainers are in a wide variety of locations throughout the country.
<br> <br>
Gizmodo reports on the story and claims that their phones have poor 3g reception as well:
<br> <br>
<a href="http://gizmodo.com/5443123/does-the-nexus-one-have-3g-problems" title="gizmodo.com">http://gizmodo.com/5443123/does-the-nexus-one-have-3g-problems</a> [gizmodo.com]
<br> <br>
The same problem crops up in the comments after this story at tmonews
<br> <br>
<a href="http://www.tmonews.com/2010/01/nexus-one-incurring-3g-problems/" title="tmonews.com">http://www.tmonews.com/2010/01/nexus-one-incurring-3g-problems/</a> [tmonews.com]
<br> <br>
Lots of people are reporting the same problems here on the androidforums
<br> <br>
<a href="http://androidforums.com/nexus-one/34321-nexus-one-3g-problems.html" title="androidforums.com">http://androidforums.com/nexus-one/34321-nexus-one-3g-problems.html</a> [androidforums.com]
<br> <br>
So I really don't think this is due to ignorant customers.  There is a real problem with at least some of these phones.  It may be there is a batch out there with bad antennas, or there could be a software glitch.  If it's software then one would hope a patch is coming from Google asap.  Regardless of what the problem is, Google has made a terrible mistake in ignoring this for almost 2 days now.  Even if they had replied in their own support forums just once saying "sorry we're on it get back to you soon."  They might not look so bad.  Personally I think Google's experience with leaving their "products" in beta for years on end has finally bitten them on the ass.</htmltext>
<tokenext>This is the google support forum discussion that has earned all this bad press .
http : //www.google.com/support/forum/p/Google + Mobile/thread ? tid = 0bd8ccd4799040c2&amp;hl = en&amp;fid = 0bd8ccd4799040c200047c99c44ddfe6 [ google.com ] By 6pm today I read most of these posts .
There are several squeaky wheels that are posting over and over but there are also dozens of individuals that are all telling the same story .
These people are in areas with good 3g reception ( as confirmed by the coverage map or by another 3g t-mobile phone in the same place at the same time .
They report that their N1 continually switches between edge and g3 .
Their data download rates are about 1/10th what they should be .
Many have reported that the constant switching between networks is draining their battery within a few hours .
When they call HTC for support , HTC blames T-mobile 's network .
T-mobile blames HTC and claims that they have not been given any support documentation on the N1 from Google or HTC .
The complainers are in a wide variety of locations throughout the country .
Gizmodo reports on the story and claims that their phones have poor 3g reception as well : http : //gizmodo.com/5443123/does-the-nexus-one-have-3g-problems [ gizmodo.com ] The same problem crops up in the comments after this story at tmonews http : //www.tmonews.com/2010/01/nexus-one-incurring-3g-problems/ [ tmonews.com ] Lots of people are reporting the same problems here on the androidforums http : //androidforums.com/nexus-one/34321-nexus-one-3g-problems.html [ androidforums.com ] So I really do n't think this is due to ignorant customers .
There is a real problem with at least some of these phones .
It may be there is a batch out there with bad antennas , or there could be a software glitch .
If it 's software then one would hope a patch is coming from Google asap .
Regardless of what the problem is , Google has made a terrible mistake in ignoring this for almost 2 days now .
Even if they had replied in their own support forums just once saying " sorry we 're on it get back to you soon .
" They might not look so bad .
Personally I think Google 's experience with leaving their " products " in beta for years on end has finally bitten them on the ass .</tokentext>
<sentencetext>This is the google support forum discussion that has earned all this bad press.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&amp;hl=en&amp;fid=0bd8ccd4799040c200047c99c44ddfe6 [google.com]
 
By 6pm today I read most of these posts.
There are several squeaky wheels that are posting over and over but there are also dozens of individuals that are all telling the same story.
These people are in areas with good 3g reception (as confirmed by the coverage map or by another 3g t-mobile phone in the same place at the same time.
They report that their N1 continually switches between edge and g3.
Their data download rates are about 1/10th what they should be.
Many have reported that the constant switching between networks is draining their battery within a few hours.
When they call HTC for support, HTC blames T-mobile's network.
T-mobile blames HTC and claims that they have not been given any support documentation on the N1 from Google or HTC.
The complainers are in a wide variety of locations throughout the country.
Gizmodo reports on the story and claims that their phones have poor 3g reception as well:
 
http://gizmodo.com/5443123/does-the-nexus-one-have-3g-problems [gizmodo.com]
 
The same problem crops up in the comments after this story at tmonews
 
http://www.tmonews.com/2010/01/nexus-one-incurring-3g-problems/ [tmonews.com]
 
Lots of people are reporting the same problems here on the androidforums
 
http://androidforums.com/nexus-one/34321-nexus-one-3g-problems.html [androidforums.com]
 
So I really don't think this is due to ignorant customers.
There is a real problem with at least some of these phones.
It may be there is a batch out there with bad antennas, or there could be a software glitch.
If it's software then one would hope a patch is coming from Google asap.
Regardless of what the problem is, Google has made a terrible mistake in ignoring this for almost 2 days now.
Even if they had replied in their own support forums just once saying "sorry we're on it get back to you soon.
"  They might not look so bad.
Personally I think Google's experience with leaving their "products" in beta for years on end has finally bitten them on the ass.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706520</id>
	<title>Ha Ha Ha</title>
	<author>Anonymous</author>
	<datestamp>1263042180000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Oh ye Googlists! Where is your Google now! Ha ha ha! Your Google cannot save you! Burn in shell!</p></htmltext>
<tokenext>Oh ye Googlists !
Where is your Google now !
Ha ha ha !
Your Google can not save you !
Burn in shell !</tokentext>
<sentencetext>Oh ye Googlists!
Where is your Google now!
Ha ha ha!
Your Google cannot save you!
Burn in shell!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702874</id>
	<title>Android phones coming soon to Verizon....</title>
	<author>LostCluster</author>
	<datestamp>1262958900000</datestamp>
	<modclass>Troll</modclass>
	<modscore>0</modscore>
	<htmltext><p>Can you hear me now? Uhm, this is not good. Can you hear me now?</p></htmltext>
<tokenext>Can you hear me now ?
Uhm , this is not good .
Can you hear me now ?</tokentext>
<sentencetext>Can you hear me now?
Uhm, this is not good.
Can you hear me now?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707686</id>
	<title>Re:Real Problem</title>
	<author>Anonymous</author>
	<datestamp>1263057120000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Seem my test of the nexus Vs a Tmobile Pulse on two carriers in the UK. (O2 and Tmobile).</p><p>http://is.gd/5WUuD</p><p>The nexus is not dropping down to plain UTMS from HSDPA but down to EDGE if avaiable or GPRS.</p></htmltext>
<tokenext>Seem my test of the nexus Vs a Tmobile Pulse on two carriers in the UK .
( O2 and Tmobile ) .http : //is.gd/5WUuDThe nexus is not dropping down to plain UTMS from HSDPA but down to EDGE if avaiable or GPRS .</tokentext>
<sentencetext>Seem my test of the nexus Vs a Tmobile Pulse on two carriers in the UK.
(O2 and Tmobile).http://is.gd/5WUuDThe nexus is not dropping down to plain UTMS from HSDPA but down to EDGE if avaiable or GPRS.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704978</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</id>
	<title>Just Look At Her Other Garbage Articles</title>
	<author>Anonymous</author>
	<datestamp>1262959380000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>5</modscore>
	<htmltext><p>Notice a pattern about her Android articles?</p><p><a href="http://labs.daylife.com/journalist/nancy\_gohring" title="daylife.com">http://labs.daylife.com/journalist/nancy\_gohring</a> [daylife.com]</p><p>One guess, which type of phone does Nancy own? i...</p></htmltext>
<tokenext>Notice a pattern about her Android articles ? http : //labs.daylife.com/journalist/nancy \ _gohring [ daylife.com ] One guess , which type of phone does Nancy own ?
i.. .</tokentext>
<sentencetext>Notice a pattern about her Android articles?http://labs.daylife.com/journalist/nancy\_gohring [daylife.com]One guess, which type of phone does Nancy own?
i...</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706146</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263036240000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>My wife use the Android G1 Phone on wifi without a SIM card so why would you have require a data plan?</p></htmltext>
<tokenext>My wife use the Android G1 Phone on wifi without a SIM card so why would you have require a data plan ?</tokentext>
<sentencetext>My wife use the Android G1 Phone on wifi without a SIM card so why would you have require a data plan?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703732</id>
	<title>Re:Market Research using Google...</title>
	<author>Peregr1n</author>
	<datestamp>1262964840000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Also bear in mind that T-Mobile and Vodafone are also extensive brands in Europe, but as far as I know Verizon and AT&amp;T are only used in America. I don't know about other parts of the world, but you see what I mean.</p></htmltext>
<tokenext>Also bear in mind that T-Mobile and Vodafone are also extensive brands in Europe , but as far as I know Verizon and AT&amp;T are only used in America .
I do n't know about other parts of the world , but you see what I mean .</tokentext>
<sentencetext>Also bear in mind that T-Mobile and Vodafone are also extensive brands in Europe, but as far as I know Verizon and AT&amp;T are only used in America.
I don't know about other parts of the world, but you see what I mean.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703098</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705510</id>
	<title>As with all new Google products</title>
	<author>cjeze</author>
	<datestamp>1263069300000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>Shouldn't it be Nexus One <i>Beta</i>?</htmltext>
<tokenext>Should n't it be Nexus One Beta ?</tokentext>
<sentencetext>Shouldn't it be Nexus One Beta?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704610</id>
	<title>Read the CRN hit piece</title>
	<author>symbolset</author>
	<datestamp>1262972700000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p> <a href="http://www.crn.com/mobile/222300173;jsessionid=1K2HUEKUB0DCHQE1GHOSKHWATMY32JVN" title="crn.com" rel="nofollow">Google Ignoring Criticism Of Nexus One Distribution</a> [crn.com].
</p><p>Then read the first comment:
</p><p><div class="quote"><p>You have really bashed Google pretty well the last few days.Some of it is deserved although harsh. One thing I would like you to keep in mind is that your articles have consistantly been featured highly on the Google News web page. That is why I like Google and trust Google.</p></div><p>Priceless! (No, it wasn't me.)</p></div>
	</htmltext>
<tokenext>Google Ignoring Criticism Of Nexus One Distribution [ crn.com ] .
Then read the first comment : You have really bashed Google pretty well the last few days.Some of it is deserved although harsh .
One thing I would like you to keep in mind is that your articles have consistantly been featured highly on the Google News web page .
That is why I like Google and trust Google.Priceless !
( No , it was n't me .
)</tokentext>
<sentencetext> Google Ignoring Criticism Of Nexus One Distribution [crn.com].
Then read the first comment:
You have really bashed Google pretty well the last few days.Some of it is deserved although harsh.
One thing I would like you to keep in mind is that your articles have consistantly been featured highly on the Google News web page.
That is why I like Google and trust Google.Priceless!
(No, it wasn't me.
)
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703836</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704130</id>
	<title>This article smells</title>
	<author>BOFslime</author>
	<datestamp>1262968140000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>
<i>One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times, spending a total of one-and-a-half hours on the phone with customer service. "T-Mobile also said Google hasn't provided them with any support documents for the phone. Welcome to direct sales Google!" he wrote.</i>
<br> <br>
This guy is just being asinine, someone sitting there with a stop watch, and writing the things the reps say down just so he can contact some news organization with it or works for them already.   Honestly, if you have plan questions T-Mobile won't be referring you to HTC, and if you have phone questions HTC won't be referring you to T-Mobile.  You'll notice how the article never refers to the information their quoted 'users' were seeking.
<br> <br>
Honestly the phone's step by step walk through setup is so easy that if you don't understand it, then see this <a href="http://xkcd.com/518/" title="xkcd.com" rel="nofollow">flowchart</a> [xkcd.com].</htmltext>
<tokenext>One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times , spending a total of one-and-a-half hours on the phone with customer service .
" T-Mobile also said Google has n't provided them with any support documents for the phone .
Welcome to direct sales Google !
" he wrote .
This guy is just being asinine , someone sitting there with a stop watch , and writing the things the reps say down just so he can contact some news organization with it or works for them already .
Honestly , if you have plan questions T-Mobile wo n't be referring you to HTC , and if you have phone questions HTC wo n't be referring you to T-Mobile .
You 'll notice how the article never refers to the information their quoted 'users ' were seeking .
Honestly the phone 's step by step walk through setup is so easy that if you do n't understand it , then see this flowchart [ xkcd.com ] .</tokentext>
<sentencetext>
One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times, spending a total of one-and-a-half hours on the phone with customer service.
"T-Mobile also said Google hasn't provided them with any support documents for the phone.
Welcome to direct sales Google!
" he wrote.
This guy is just being asinine, someone sitting there with a stop watch, and writing the things the reps say down just so he can contact some news organization with it or works for them already.
Honestly, if you have plan questions T-Mobile won't be referring you to HTC, and if you have phone questions HTC won't be referring you to T-Mobile.
You'll notice how the article never refers to the information their quoted 'users' were seeking.
Honestly the phone's step by step walk through setup is so easy that if you don't understand it, then see this flowchart [xkcd.com].</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704228</id>
	<title>Re:Market Research using Google...</title>
	<author>Anonymous</author>
	<datestamp>1262968860000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>i was with sprint for nearly 4 years. on an unlimited roaming data plan. on the last month i got charged $4000 for roaming in canada wich was supposed to be included in my plan (i had roamed there for nearly three years). calling repeatedly resolved nothing - the plan was charging me $400 for roaming on a daily basis. finally called and cancelled and magically the bill went from $4000 to $75. cancelling fixed their customer service issue evidently. never did pay sprint a dime - told them to go fuck themselves and moved to gophone with a rogers chip in canada. i was paying $100/mo to sprint, only paying $100/year to at&amp;t and $100/yr to rogers.</p></htmltext>
<tokenext>i was with sprint for nearly 4 years .
on an unlimited roaming data plan .
on the last month i got charged $ 4000 for roaming in canada wich was supposed to be included in my plan ( i had roamed there for nearly three years ) .
calling repeatedly resolved nothing - the plan was charging me $ 400 for roaming on a daily basis .
finally called and cancelled and magically the bill went from $ 4000 to $ 75 .
cancelling fixed their customer service issue evidently .
never did pay sprint a dime - told them to go fuck themselves and moved to gophone with a rogers chip in canada .
i was paying $ 100/mo to sprint , only paying $ 100/year to at&amp;t and $ 100/yr to rogers .</tokentext>
<sentencetext>i was with sprint for nearly 4 years.
on an unlimited roaming data plan.
on the last month i got charged $4000 for roaming in canada wich was supposed to be included in my plan (i had roamed there for nearly three years).
calling repeatedly resolved nothing - the plan was charging me $400 for roaming on a daily basis.
finally called and cancelled and magically the bill went from $4000 to $75.
cancelling fixed their customer service issue evidently.
never did pay sprint a dime - told them to go fuck themselves and moved to gophone with a rogers chip in canada.
i was paying $100/mo to sprint, only paying $100/year to at&amp;t and $100/yr to rogers.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703206</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706282</id>
	<title>Re:Just Look At Her Other Garbage Articles</title>
	<author>indiechild</author>
	<datestamp>1263039120000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Where does it say that she uses an iPhone?</p></htmltext>
<tokenext>Where does it say that she uses an iPhone ?</tokentext>
<sentencetext>Where does it say that she uses an iPhone?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702950</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</id>
	<title>I can fully understand the operators</title>
	<author>Anonymous</author>
	<datestamp>1262959620000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>4</modscore>
	<htmltext>Disclaimer: I work for the biggest mobile provider in a nordic country.

This is completely normal behaviour for a mobile provider. We are the bit/call/sms delivery pipe. We don't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies. If your problem is directly relevant to our network (for example, bad coverage that is consistent across multiple phone models) or our actual services (ringbacktone, mms delivery, answering machine, push email, etc), you call us. If your problem is phonemodel-specific, we can't help, you call the phone manufacturer, even if you happened to purchase the phone at our store. There are literally thousands of phone models out there. To be expecting your operator to help you with with your random phone model and it's specific issues is naive at best.</htmltext>
<tokenext>Disclaimer : I work for the biggest mobile provider in a nordic country .
This is completely normal behaviour for a mobile provider .
We are the bit/call/sms delivery pipe .
We do n't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies .
If your problem is directly relevant to our network ( for example , bad coverage that is consistent across multiple phone models ) or our actual services ( ringbacktone , mms delivery , answering machine , push email , etc ) , you call us .
If your problem is phonemodel-specific , we ca n't help , you call the phone manufacturer , even if you happened to purchase the phone at our store .
There are literally thousands of phone models out there .
To be expecting your operator to help you with with your random phone model and it 's specific issues is naive at best .</tokentext>
<sentencetext>Disclaimer: I work for the biggest mobile provider in a nordic country.
This is completely normal behaviour for a mobile provider.
We are the bit/call/sms delivery pipe.
We don't really care at all what device you use on our network as long as its approved by the relevant authorities to be used on the appropriate radio frequencies.
If your problem is directly relevant to our network (for example, bad coverage that is consistent across multiple phone models) or our actual services (ringbacktone, mms delivery, answering machine, push email, etc), you call us.
If your problem is phonemodel-specific, we can't help, you call the phone manufacturer, even if you happened to purchase the phone at our store.
There are literally thousands of phone models out there.
To be expecting your operator to help you with with your random phone model and it's specific issues is naive at best.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706948</id>
	<title>Re:new to customer service</title>
	<author>Hurricane78</author>
	<datestamp>1263049020000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>google doesn't have any experience fielding public customer <strong>service</strong></p> </div><p>And so do all the mobile carriers.<nobr> <wbr></nobr>;)</p></div>
	</htmltext>
<tokenext>google does n't have any experience fielding public customer service And so do all the mobile carriers .
; )</tokentext>
<sentencetext>google doesn't have any experience fielding public customer service And so do all the mobile carriers.
;)
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702830</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702904</id>
	<title>Market Research using Google...</title>
	<author>Anonymous</author>
	<datestamp>1262959020000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p>48,000,000 for i hate t-mobile<br>
&nbsp; 1,660,000 for i hate verizon<br>
&nbsp; 1,330,000 for i hate at&amp;t<br>
&nbsp; &nbsp; 361,000 for i hate vodafone</p><p>Looks like they picked a winner to start with...</p><p>(Bonus: 1,590,000 for i hate sprint)</p></htmltext>
<tokenext>48,000,000 for i hate t-mobile   1,660,000 for i hate verizon   1,330,000 for i hate at&amp;t     361,000 for i hate vodafoneLooks like they picked a winner to start with... ( Bonus : 1,590,000 for i hate sprint )</tokentext>
<sentencetext>48,000,000 for i hate t-mobile
  1,660,000 for i hate verizon
  1,330,000 for i hate at&amp;t
    361,000 for i hate vodafoneLooks like they picked a winner to start with...(Bonus: 1,590,000 for i hate sprint)</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707302</id>
	<title>Re:Question</title>
	<author>Anonymous</author>
	<datestamp>1263052920000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>HAHAHAHAH!   "N1"  it's like a virus</htmltext>
<tokenext>HAHAHAHAH !
" N1 " it 's like a virus</tokentext>
<sentencetext>HAHAHAHAH!
"N1"  it's like a virus</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702884</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704178</id>
	<title>Re:I can fully understand the operators</title>
	<author>CAIMLAS</author>
	<datestamp>1262968380000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>If it's not something phone providers support and/or provide a warranty on, why do they sell locked-down, carrier-specific models of a specific phone?</p><p>Hate them all you want (and I do) but this is partially why companies (see: Verizon) get away with their ancient phones. They support what they sell, mostly.</p><p>When it comes to an 'unlocked' phone like the Nexus One, though, I completely understand the carrier telling people to PTFO. But if it's something the carrier sells...</p></htmltext>
<tokenext>If it 's not something phone providers support and/or provide a warranty on , why do they sell locked-down , carrier-specific models of a specific phone ? Hate them all you want ( and I do ) but this is partially why companies ( see : Verizon ) get away with their ancient phones .
They support what they sell , mostly.When it comes to an 'unlocked ' phone like the Nexus One , though , I completely understand the carrier telling people to PTFO .
But if it 's something the carrier sells.. .</tokentext>
<sentencetext>If it's not something phone providers support and/or provide a warranty on, why do they sell locked-down, carrier-specific models of a specific phone?Hate them all you want (and I do) but this is partially why companies (see: Verizon) get away with their ancient phones.
They support what they sell, mostly.When it comes to an 'unlocked' phone like the Nexus One, though, I completely understand the carrier telling people to PTFO.
But if it's something the carrier sells...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702998</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30707738</id>
	<title>Re:new to customer service</title>
	<author>Anonymous</author>
	<datestamp>1263057660000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Google are trying to pull the wool over people's eyes with that "warranty". Under UK law, whoever sells you the product is obligated to be the first port of call for a specified period of time (I'm unsure of the exact length). So, as Google sell this, Google are the guys who you return the phone to for repairs and they can sort out the problems with HTC.<br>I'll be honest and say I don't know how this applies to international transactions but if Google are looking to do business in the UK then they should get ready to comply with UK law.</p></htmltext>
<tokenext>Google are trying to pull the wool over people 's eyes with that " warranty " .
Under UK law , whoever sells you the product is obligated to be the first port of call for a specified period of time ( I 'm unsure of the exact length ) .
So , as Google sell this , Google are the guys who you return the phone to for repairs and they can sort out the problems with HTC.I 'll be honest and say I do n't know how this applies to international transactions but if Google are looking to do business in the UK then they should get ready to comply with UK law .</tokentext>
<sentencetext>Google are trying to pull the wool over people's eyes with that "warranty".
Under UK law, whoever sells you the product is obligated to be the first port of call for a specified period of time (I'm unsure of the exact length).
So, as Google sell this, Google are the guys who you return the phone to for repairs and they can sort out the problems with HTC.I'll be honest and say I don't know how this applies to international transactions but if Google are looking to do business in the UK then they should get ready to comply with UK law.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703510</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30708112</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Anonymous</author>
	<datestamp>1263061080000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>they could, however the point is that they use the phone companies to sell the handset - they already have the infrastructure to sell stuff (clicks and mortar). The Phone company will then negotiate their requirements. yes we will sell your phone but only if you give us exclusive access, allow us to choose the plan etc etc. Then the negotiations start between the carrier and the manufacturer. They can take months and months - believe me I know having been part of negotiations with T-mo for some Japanese company made phones two years ago. It was tedious.</p><p>My point is, that the carrier ultimately decides how the phone would be sold. If google were to simply open the wifi connection, no phone carrier in his/her right mind would touch it...why would they? Google have just taken a large chunk of profit from them. Google phone? Meh...so what, I have another 2 dozen models I can sell you. No one (really and I mean Joe Public) gives a toss it's a google phone,  The phone companies already sell hundreds of phone types and while the google phone is '733t' here on Slashdot, the rest of their customer base could give a toss frankly. My sister has no idea what is so special about 'google phone', does it have an mp3 player? does it do mms? can i uploade my pictures to facebook? Can I get it in pink? Android? What's that?</p></htmltext>
<tokenext>they could , however the point is that they use the phone companies to sell the handset - they already have the infrastructure to sell stuff ( clicks and mortar ) .
The Phone company will then negotiate their requirements .
yes we will sell your phone but only if you give us exclusive access , allow us to choose the plan etc etc .
Then the negotiations start between the carrier and the manufacturer .
They can take months and months - believe me I know having been part of negotiations with T-mo for some Japanese company made phones two years ago .
It was tedious.My point is , that the carrier ultimately decides how the phone would be sold .
If google were to simply open the wifi connection , no phone carrier in his/her right mind would touch it...why would they ?
Google have just taken a large chunk of profit from them .
Google phone ?
Meh...so what , I have another 2 dozen models I can sell you .
No one ( really and I mean Joe Public ) gives a toss it 's a google phone , The phone companies already sell hundreds of phone types and while the google phone is '733t ' here on Slashdot , the rest of their customer base could give a toss frankly .
My sister has no idea what is so special about 'google phone ' , does it have an mp3 player ?
does it do mms ?
can i uploade my pictures to facebook ?
Can I get it in pink ?
Android ? What 's that ?</tokentext>
<sentencetext>they could, however the point is that they use the phone companies to sell the handset - they already have the infrastructure to sell stuff (clicks and mortar).
The Phone company will then negotiate their requirements.
yes we will sell your phone but only if you give us exclusive access, allow us to choose the plan etc etc.
Then the negotiations start between the carrier and the manufacturer.
They can take months and months - believe me I know having been part of negotiations with T-mo for some Japanese company made phones two years ago.
It was tedious.My point is, that the carrier ultimately decides how the phone would be sold.
If google were to simply open the wifi connection, no phone carrier in his/her right mind would touch it...why would they?
Google have just taken a large chunk of profit from them.
Google phone?
Meh...so what, I have another 2 dozen models I can sell you.
No one (really and I mean Joe Public) gives a toss it's a google phone,  The phone companies already sell hundreds of phone types and while the google phone is '733t' here on Slashdot, the rest of their customer base could give a toss frankly.
My sister has no idea what is so special about 'google phone', does it have an mp3 player?
does it do mms?
can i uploade my pictures to facebook?
Can I get it in pink?
Android? What's that?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30705304</id>
	<title>Re:My complaint: Carrier data plan still required!</title>
	<author>Aerosiecki</author>
	<datestamp>1262980260000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Can this "feature" (of Android?) be modified in software since this is open source, and since WiFi hardware is so clearly present?</p></div><p>Absolutely.  Earlier android phones (the Dream and Magic and others) have well-known solutions for operating without an active SIM.  The Nexus One is only 3 days old, so it might still need some work, but unlike the earlier locked-down hardware, the N1 is not only open-source, you don't have to "crack" it to replace the firmware.</p><p>The XDA forums contain all the info you could ever want about the topic. (http://forum.xda-developers.com/ )</p><p>][</p></div>
	</htmltext>
<tokenext>Can this " feature " ( of Android ?
) be modified in software since this is open source , and since WiFi hardware is so clearly present ? Absolutely .
Earlier android phones ( the Dream and Magic and others ) have well-known solutions for operating without an active SIM .
The Nexus One is only 3 days old , so it might still need some work , but unlike the earlier locked-down hardware , the N1 is not only open-source , you do n't have to " crack " it to replace the firmware.The XDA forums contain all the info you could ever want about the topic .
( http : //forum.xda-developers.com/ ) ] [</tokentext>
<sentencetext>Can this "feature" (of Android?
) be modified in software since this is open source, and since WiFi hardware is so clearly present?Absolutely.
Earlier android phones (the Dream and Magic and others) have well-known solutions for operating without an active SIM.
The Nexus One is only 3 days old, so it might still need some work, but unlike the earlier locked-down hardware, the N1 is not only open-source, you don't have to "crack" it to replace the firmware.The XDA forums contain all the info you could ever want about the topic.
(http://forum.xda-developers.com/ )][
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704922</id>
	<title>Re:My complaint: Carrier data plan still required</title>
	<author>Anonymous</author>
	<datestamp>1262975340000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Sounds like you want an iPod Touch<nobr> <wbr></nobr>:)</p></htmltext>
<tokenext>Sounds like you want an iPod Touch : )</tokentext>
<sentencetext>Sounds like you want an iPod Touch :)</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703558</id>
	<title>Re:Invite-only?</title>
	<author>zill</author>
	<datestamp>1262963400000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Nope, it's available to ship to any address within United States.</htmltext>
<tokenext>Nope , it 's available to ship to any address within United States .</tokentext>
<sentencetext>Nope, it's available to ship to any address within United States.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703190</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30712496</id>
	<title>Re:new to customer service</title>
	<author>g253</author>
	<datestamp>1263057720000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Anectodes are meaningless. A few years ago I complained to google about some issue with google calendar (if I recall correctly), and a couple of days after the automated reply, I got a personal mail that was very helpful and friendly. That was while I was a mere user, not even a customer.<br> <br>
It gave me a good image of them much like your own experience gave you a bad one, but it doesn't prove anything, does it?</htmltext>
<tokenext>Anectodes are meaningless .
A few years ago I complained to google about some issue with google calendar ( if I recall correctly ) , and a couple of days after the automated reply , I got a personal mail that was very helpful and friendly .
That was while I was a mere user , not even a customer .
It gave me a good image of them much like your own experience gave you a bad one , but it does n't prove anything , does it ?</tokentext>
<sentencetext>Anectodes are meaningless.
A few years ago I complained to google about some issue with google calendar (if I recall correctly), and a couple of days after the automated reply, I got a personal mail that was very helpful and friendly.
That was while I was a mere user, not even a customer.
It gave me a good image of them much like your own experience gave you a bad one, but it doesn't prove anything, does it?</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703128</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702856</id>
	<title>duh</title>
	<author>Anonymous</author>
	<datestamp>1262958840000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>For the lack of customer service...someone didn't think this through very well, did they.

For the lack of an SDK... that will be corrected very soon, no doubt.</htmltext>
<tokenext>For the lack of customer service...someone did n't think this through very well , did they .
For the lack of an SDK... that will be corrected very soon , no doubt .</tokentext>
<sentencetext>For the lack of customer service...someone didn't think this through very well, did they.
For the lack of an SDK... that will be corrected very soon, no doubt.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703636</id>
	<title>Re:Welcome to America</title>
	<author>fluffy99</author>
	<datestamp>1262963880000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Google got all the hip going for this phone, and probably thought that only the "super geek" would get it.  Now that Ma an Pa Bell are getting this phone, and don't know how to enter in the information for looking onto the cell phone network, or how to send text message, google will find out how "smart" the average american is<nobr> <wbr></nobr>:)</p></div><p>I think you hit the nail on the head.  Most of the gotta-have-it types I know, really are not as tech savvy as they think.  If it isn't idiot proof, you gotta plan for lots of tech support.  Even Apple whose products are relatively user friendly has to do a ton of hand holding.</p></div>
	</htmltext>
<tokenext>Google got all the hip going for this phone , and probably thought that only the " super geek " would get it .
Now that Ma an Pa Bell are getting this phone , and do n't know how to enter in the information for looking onto the cell phone network , or how to send text message , google will find out how " smart " the average american is : ) I think you hit the nail on the head .
Most of the got ta-have-it types I know , really are not as tech savvy as they think .
If it is n't idiot proof , you got ta plan for lots of tech support .
Even Apple whose products are relatively user friendly has to do a ton of hand holding .</tokentext>
<sentencetext>Google got all the hip going for this phone, and probably thought that only the "super geek" would get it.
Now that Ma an Pa Bell are getting this phone, and don't know how to enter in the information for looking onto the cell phone network, or how to send text message, google will find out how "smart" the average american is :)I think you hit the nail on the head.
Most of the gotta-have-it types I know, really are not as tech savvy as they think.
If it isn't idiot proof, you gotta plan for lots of tech support.
Even Apple whose products are relatively user friendly has to do a ton of hand holding.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30702906</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30704868</id>
	<title>Re:new to customer service</title>
	<author>digitalunity</author>
	<datestamp>1262974740000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>2</modscore>
	<htmltext><p>As a long time worker in a call center, I can vouch for this. The official business plan for customer support is to find the least effort solution that will make them happy enough to not need to call you again. You couldn't get an engineer on the line unless you knew exactly the right questions to ask or were a top 20 client.</p></htmltext>
<tokenext>As a long time worker in a call center , I can vouch for this .
The official business plan for customer support is to find the least effort solution that will make them happy enough to not need to call you again .
You could n't get an engineer on the line unless you knew exactly the right questions to ask or were a top 20 client .</tokentext>
<sentencetext>As a long time worker in a call center, I can vouch for this.
The official business plan for customer support is to find the least effort solution that will make them happy enough to not need to call you again.
You couldn't get an engineer on the line unless you knew exactly the right questions to ask or were a top 20 client.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703320</parent>
</comment>
<thread>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#thread_10_01_08_2352202_9</id>
	<commentlist>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30703376
http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_08_2352202.30706862
</commentlist>
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