<article>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#article10_01_10_1348259</id>
	<title>Best Buy Abandoning "Optimization" Service?</title>
	<author>Soulskill</author>
	<datestamp>1263136320000</datestamp>
	<htmltext><a href="http://ddillmanatcloudnet.com/" rel="nofollow">ddillman</a> writes <i>"According to The Consumerist, Best Buy is apparently <a href="http://consumerist.com/2010/01/best-buy-to-replace-optimization-with-installer-app.html">dropping some of its 'optimization' services</a>, and will instead provide the 'Best Buy Software Installer,' a new tool that the company says will 'radically simplify how you set up and customize your new PC or upgrade an existing one.' Translation: instead of you <a href="http://hardware.slashdot.org/story/10/01/04/1947253/Best-Buy-3995-Optimization-At-Best-a-Waste-of-Money">paying Best Buy to delete trialware</a> from your new PC, Best Buy will get paid by software makers to try to get you to install it. A page on the Best Buy web site states that the new installation tool will be available January 17th, and 'gives you choices and options to configure your computer, and saves you time by making it easy to discover new software, then download and install with a single click.' According to an <a href="http://consumerist.com/bbsi\_overview\_2009-12-17\_v2\_481308.jpg">alleged internal Best Buy document</a> obtained by a technology blog, Best Buy stands to make an extra $5 per PC just by including BBSI."</i></htmltext>
<tokenext>ddillman writes " According to The Consumerist , Best Buy is apparently dropping some of its 'optimization ' services , and will instead provide the 'Best Buy Software Installer, ' a new tool that the company says will 'radically simplify how you set up and customize your new PC or upgrade an existing one .
' Translation : instead of you paying Best Buy to delete trialware from your new PC , Best Buy will get paid by software makers to try to get you to install it .
A page on the Best Buy web site states that the new installation tool will be available January 17th , and 'gives you choices and options to configure your computer , and saves you time by making it easy to discover new software , then download and install with a single click .
' According to an alleged internal Best Buy document obtained by a technology blog , Best Buy stands to make an extra $ 5 per PC just by including BBSI .
"</tokentext>
<sentencetext>ddillman writes "According to The Consumerist, Best Buy is apparently dropping some of its 'optimization' services, and will instead provide the 'Best Buy Software Installer,' a new tool that the company says will 'radically simplify how you set up and customize your new PC or upgrade an existing one.
' Translation: instead of you paying Best Buy to delete trialware from your new PC, Best Buy will get paid by software makers to try to get you to install it.
A page on the Best Buy web site states that the new installation tool will be available January 17th, and 'gives you choices and options to configure your computer, and saves you time by making it easy to discover new software, then download and install with a single click.
' According to an alleged internal Best Buy document obtained by a technology blog, Best Buy stands to make an extra $5 per PC just by including BBSI.
"</sentencetext>
</article>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715472</id>
	<title>Incorrect summary</title>
	<author>Anonymous</author>
	<datestamp>1263149160000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><i>instead of you paying Best Buy to delete trialware from your new PC, Best Buy will get paid by software makers to try to get you to install it</i> <br> <br>

The summary is incorrect. As we learned in the previous Slashdot story, Best Buy's "optimization" service DID NOT delete the trialware for you. They just hid the shortcuts so that the 30-day Norton would still nag you to buy it when the time was up.<br> <br>

If these changes from BB mean trial trash is actually NOT installed, but rather a Best Buy app that links to the trial download, then this is absolutely a step in the right direction - especially if you can get your hands on your parents computer to uninstall the BB app before they try any of the "helpful" suggestions. Bestbuy still gets their software industry kickback to subsidize the system's low price and mom and dad's new PCs don't run like shit.</htmltext>
<tokenext>instead of you paying Best Buy to delete trialware from your new PC , Best Buy will get paid by software makers to try to get you to install it The summary is incorrect .
As we learned in the previous Slashdot story , Best Buy 's " optimization " service DID NOT delete the trialware for you .
They just hid the shortcuts so that the 30-day Norton would still nag you to buy it when the time was up .
If these changes from BB mean trial trash is actually NOT installed , but rather a Best Buy app that links to the trial download , then this is absolutely a step in the right direction - especially if you can get your hands on your parents computer to uninstall the BB app before they try any of the " helpful " suggestions .
Bestbuy still gets their software industry kickback to subsidize the system 's low price and mom and dad 's new PCs do n't run like shit .</tokentext>
<sentencetext>instead of you paying Best Buy to delete trialware from your new PC, Best Buy will get paid by software makers to try to get you to install it  

The summary is incorrect.
As we learned in the previous Slashdot story, Best Buy's "optimization" service DID NOT delete the trialware for you.
They just hid the shortcuts so that the 30-day Norton would still nag you to buy it when the time was up.
If these changes from BB mean trial trash is actually NOT installed, but rather a Best Buy app that links to the trial download, then this is absolutely a step in the right direction - especially if you can get your hands on your parents computer to uninstall the BB app before they try any of the "helpful" suggestions.
Bestbuy still gets their software industry kickback to subsidize the system's low price and mom and dad's new PCs don't run like shit.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715738</id>
	<title>Re:Best Buy Sucks</title>
	<author>ddillman</author>
	<datestamp>1263151260000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>It's hard to sell a $300 service package when a new computer is $300.</htmltext>
<tokenext>It 's hard to sell a $ 300 service package when a new computer is $ 300 .</tokentext>
<sentencetext>It's hard to sell a $300 service package when a new computer is $300.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714820</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715862</id>
	<title>Re:$5 per PC</title>
	<author>Anonymous</author>
	<datestamp>1263152400000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>But read TFA again, they're dropping a service that keeps the Geek Squad dorks employed, so count on their labor expenses to drop too.</htmltext>
<tokenext>But read TFA again , they 're dropping a service that keeps the Geek Squad dorks employed , so count on their labor expenses to drop too .</tokentext>
<sentencetext>But read TFA again, they're dropping a service that keeps the Geek Squad dorks employed, so count on their labor expenses to drop too.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714642</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30734114</id>
	<title>Re:Misunderstanding</title>
	<author>yuhong</author>
	<datestamp>1263326940000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores. This is the crux of the issues many people have with the Geek Squad.</p></div><p>Yep, once including Geek Squad's founder Robert Stephens who sold it to Best Buy and was able to stay:<br>
<a href="http://consumerist.com/2007/03/geek-squad-city-insider-rebutts-founders-retort.html" title="consumerist.com" rel="nofollow">http://consumerist.com/2007/03/geek-squad-city-insider-rebutts-founders-retort.html</a> [consumerist.com]</p></div>
	</htmltext>
<tokenext>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores .
This is the crux of the issues many people have with the Geek Squad.Yep , once including Geek Squad 's founder Robert Stephens who sold it to Best Buy and was able to stay : http : //consumerist.com/2007/03/geek-squad-city-insider-rebutts-founders-retort.html [ consumerist.com ]</tokentext>
<sentencetext>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores.
This is the crux of the issues many people have with the Geek Squad.Yep, once including Geek Squad's founder Robert Stephens who sold it to Best Buy and was able to stay:
http://consumerist.com/2007/03/geek-squad-city-insider-rebutts-founders-retort.html [consumerist.com]
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30720034</id>
	<title>Re:suckers</title>
	<author>stephanruby</author>
	<datestamp>1263146940000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Best Buy has decent prices for the things consumers pay attention to, and indeed something like three years ago Best Buy stopped the insane upselling pressure they were putting their customers under, but buyer beware for the things that consumers don't initially pay attention to, or initially comparison shop on. </p><p>(Mon$ter Priced) cables, spare Lithium-Ion batteries, or returning/troubleshooting issues, those are where Best Buy will still try to screw you on. You don't have to take my word for it. Just dig up your last Best Buy receipt where you purchased a cable as well, and then compare it to the price you would have paid had you ordered it online through <a href="http://www.resellerratings.org/" title="resellerratings.org">resellerratings.org</a> [resellerratings.org] or <a href="http://www.newegg.com/" title="newegg.com">newegg.com</a> [newegg.com].</p></htmltext>
<tokenext>Best Buy has decent prices for the things consumers pay attention to , and indeed something like three years ago Best Buy stopped the insane upselling pressure they were putting their customers under , but buyer beware for the things that consumers do n't initially pay attention to , or initially comparison shop on .
( Mon $ ter Priced ) cables , spare Lithium-Ion batteries , or returning/troubleshooting issues , those are where Best Buy will still try to screw you on .
You do n't have to take my word for it .
Just dig up your last Best Buy receipt where you purchased a cable as well , and then compare it to the price you would have paid had you ordered it online through resellerratings.org [ resellerratings.org ] or newegg.com [ newegg.com ] .</tokentext>
<sentencetext>Best Buy has decent prices for the things consumers pay attention to, and indeed something like three years ago Best Buy stopped the insane upselling pressure they were putting their customers under, but buyer beware for the things that consumers don't initially pay attention to, or initially comparison shop on.
(Mon$ter Priced) cables, spare Lithium-Ion batteries, or returning/troubleshooting issues, those are where Best Buy will still try to screw you on.
You don't have to take my word for it.
Just dig up your last Best Buy receipt where you purchased a cable as well, and then compare it to the price you would have paid had you ordered it online through resellerratings.org [resellerratings.org] or newegg.com [newegg.com].</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714804</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716160</id>
	<title>You need only one program to remove trialware</title>
	<author>DigiShaman</author>
	<datestamp>1263155220000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>New or used PC, download and run <a href="http://www.pcdecrapifier.com/" title="pcdecrapifier.com"> <b>The PC Decrapifier</b> </a> [pcdecrapifier.com] Below is a list of programs it will remove. Very simple to use.</p><p>AOL Install<br>AOL UK<br>AOL US<br>Corel Paint Shop Pro Photo XI<br>Corel Photo Album 6<br>Corel Snapfire Plus SE<br>Corel WordPerfect<br>Dell Search Assistant<br>Dell URL Assistant<br>Digital Content Portal<br>Earthlink Setup Files<br>ESPN Motion<br>Get High Speed Internet!<br>Google Desktop<br>Google Toolbar<br>HP Rhapsody<br>Internet Service Offers Launcher<br>McAfee<br>Microsoft Office Activation Assistant 2007<br>Microsoft Office Home and Student 2007<br>Microsoft Office Standard Edition 2003<br>Microsoft Office Standard Edition 2003<br>MS Plus Digital Media Installer<br>MS Plus Photo Story 2LE<br>MusicMatch Jukebox<br>MusicMatch Music Services<br>muvee autoProducer 5.0<br>NetZero Installers<br>Norton AntiSpam<br>Norton AntiVirus 2005<br>Norton Ghost 10.0<br>Norton Internet Security<br>Norton Internet Security<br>Norton Protection Center<br>Norton Security Center<br>Norton Symantec Live Update<br>Office 2003 Trial Assistant<br>Orange Internet<br>PC-cillin Internet Security 12 Trial<br>QuickBooks Trial<br>Quicken 2006 Trial<br>Remove Empty Program Folders    Looks for and removes empty 'Program Files' folders<br>Wild Tangent Games<br>Yahoo! Music Jukebox<br>Yahoo! Toolbar for Internet Explorer<br>Reset IE Home and Search Pages<br>Roxio Express Labeler<br>Roxio MyDVD LE<br>Roxio RecordNow<br>Sonic DLA<br>Sonic RecordNow Audio<br>Sonic RecordNow Copy<br>Sonic Update Manager<br>Tiscali Internet<br>Travelocity Gadget<br>Trend Micro PC-cillin Internet Security 14<br>Vongo<br>Wanadoo Europe Installer</p></htmltext>
<tokenext>New or used PC , download and run The PC Decrapifier [ pcdecrapifier.com ] Below is a list of programs it will remove .
Very simple to use.AOL InstallAOL UKAOL USCorel Paint Shop Pro Photo XICorel Photo Album 6Corel Snapfire Plus SECorel WordPerfectDell Search AssistantDell URL AssistantDigital Content PortalEarthlink Setup FilesESPN MotionGet High Speed Internet ! Google DesktopGoogle ToolbarHP RhapsodyInternet Service Offers LauncherMcAfeeMicrosoft Office Activation Assistant 2007Microsoft Office Home and Student 2007Microsoft Office Standard Edition 2003Microsoft Office Standard Edition 2003MS Plus Digital Media InstallerMS Plus Photo Story 2LEMusicMatch JukeboxMusicMatch Music Servicesmuvee autoProducer 5.0NetZero InstallersNorton AntiSpamNorton AntiVirus 2005Norton Ghost 10.0Norton Internet SecurityNorton Internet SecurityNorton Protection CenterNorton Security CenterNorton Symantec Live UpdateOffice 2003 Trial AssistantOrange InternetPC-cillin Internet Security 12 TrialQuickBooks TrialQuicken 2006 TrialRemove Empty Program Folders Looks for and removes empty 'Program Files ' foldersWild Tangent GamesYahoo !
Music JukeboxYahoo !
Toolbar for Internet ExplorerReset IE Home and Search PagesRoxio Express LabelerRoxio MyDVD LERoxio RecordNowSonic DLASonic RecordNow AudioSonic RecordNow CopySonic Update ManagerTiscali InternetTravelocity GadgetTrend Micro PC-cillin Internet Security 14VongoWanadoo Europe Installer</tokentext>
<sentencetext>New or used PC, download and run  The PC Decrapifier  [pcdecrapifier.com] Below is a list of programs it will remove.
Very simple to use.AOL InstallAOL UKAOL USCorel Paint Shop Pro Photo XICorel Photo Album 6Corel Snapfire Plus SECorel WordPerfectDell Search AssistantDell URL AssistantDigital Content PortalEarthlink Setup FilesESPN MotionGet High Speed Internet!Google DesktopGoogle ToolbarHP RhapsodyInternet Service Offers LauncherMcAfeeMicrosoft Office Activation Assistant 2007Microsoft Office Home and Student 2007Microsoft Office Standard Edition 2003Microsoft Office Standard Edition 2003MS Plus Digital Media InstallerMS Plus Photo Story 2LEMusicMatch JukeboxMusicMatch Music Servicesmuvee autoProducer 5.0NetZero InstallersNorton AntiSpamNorton AntiVirus 2005Norton Ghost 10.0Norton Internet SecurityNorton Internet SecurityNorton Protection CenterNorton Security CenterNorton Symantec Live UpdateOffice 2003 Trial AssistantOrange InternetPC-cillin Internet Security 12 TrialQuickBooks TrialQuicken 2006 TrialRemove Empty Program Folders    Looks for and removes empty 'Program Files' foldersWild Tangent GamesYahoo!
Music JukeboxYahoo!
Toolbar for Internet ExplorerReset IE Home and Search PagesRoxio Express LabelerRoxio MyDVD LERoxio RecordNowSonic DLASonic RecordNow AudioSonic RecordNow CopySonic Update ManagerTiscali InternetTravelocity GadgetTrend Micro PC-cillin Internet Security 14VongoWanadoo Europe Installer</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714622</id>
	<title>Simple Solution to this Dilemma</title>
	<author>Anonymous</author>
	<datestamp>1263140640000</datestamp>
	<modclass>Flamebait</modclass>
	<modscore>-1</modscore>
	<htmltext><p>Learn to build a PC yourself.  Once the PC is built installing Ubuntu will be a breeze.The advantages will be the satisfaction of building a system with no malware and no ties to M$.</p><p>--<br>Friends don't help friends install M$ Junk.<br>Friends do assiste M$ addicted friends in committing suicide.</p></htmltext>
<tokenext>Learn to build a PC yourself .
Once the PC is built installing Ubuntu will be a breeze.The advantages will be the satisfaction of building a system with no malware and no ties to M $ .--Friends do n't help friends install M $ Junk.Friends do assiste M $ addicted friends in committing suicide .</tokentext>
<sentencetext>Learn to build a PC yourself.
Once the PC is built installing Ubuntu will be a breeze.The advantages will be the satisfaction of building a system with no malware and no ties to M$.--Friends don't help friends install M$ Junk.Friends do assiste M$ addicted friends in committing suicide.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714668</id>
	<title>Re:Opportunity</title>
	<author>Jurily</author>
	<datestamp>1263141060000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p><div class="quote"><p>Great chance for noobs to try removing crap until something breaks</p></div><p>Except the "noobs" don't want that. They want to play games, watch porn and get on with their lives.</p></div>
	</htmltext>
<tokenext>Great chance for noobs to try removing crap until something breaksExcept the " noobs " do n't want that .
They want to play games , watch porn and get on with their lives .</tokentext>
<sentencetext>Great chance for noobs to try removing crap until something breaksExcept the "noobs" don't want that.
They want to play games, watch porn and get on with their lives.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714902</id>
	<title>App store?</title>
	<author>whoami9801</author>
	<datestamp>1263143640000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Isn't this similar to the iPhone Apps store?  No-one has a problem with it there.  I know it's Best Buy and they suck and all but if this is done right it could streamline the installation of software onto computers.

It could be the end of 8 o'clock on a saturday night panicked support calls when your parents have to take a plane in the morning and used the "system restore" feature to roll back from a minor problem they were having and reset the computer to factory... 1 click to re-install all the applications they had previously...

I'm not saying that Best Buy is going to build an actual useful program. But they could.</htmltext>
<tokenext>Is n't this similar to the iPhone Apps store ?
No-one has a problem with it there .
I know it 's Best Buy and they suck and all but if this is done right it could streamline the installation of software onto computers .
It could be the end of 8 o'clock on a saturday night panicked support calls when your parents have to take a plane in the morning and used the " system restore " feature to roll back from a minor problem they were having and reset the computer to factory... 1 click to re-install all the applications they had previously.. . I 'm not saying that Best Buy is going to build an actual useful program .
But they could .</tokentext>
<sentencetext>Isn't this similar to the iPhone Apps store?
No-one has a problem with it there.
I know it's Best Buy and they suck and all but if this is done right it could streamline the installation of software onto computers.
It could be the end of 8 o'clock on a saturday night panicked support calls when your parents have to take a plane in the morning and used the "system restore" feature to roll back from a minor problem they were having and reset the computer to factory... 1 click to re-install all the applications they had previously...

I'm not saying that Best Buy is going to build an actual useful program.
But they could.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</id>
	<title>Opportunity</title>
	<author>conureman</author>
	<datestamp>1263140220000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>3</modscore>
	<htmltext><p>Great chance for noobs to try removing crap until something breaks, and then see if they got a usable "recovery disc" with their OS. That's how I got started with computers.</p></htmltext>
<tokenext>Great chance for noobs to try removing crap until something breaks , and then see if they got a usable " recovery disc " with their OS .
That 's how I got started with computers .</tokentext>
<sentencetext>Great chance for noobs to try removing crap until something breaks, and then see if they got a usable "recovery disc" with their OS.
That's how I got started with computers.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715160</id>
	<title>Sweet</title>
	<author>Anonymous</author>
	<datestamp>1263146280000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>1</modscore>
	<htmltext><p>At the local computer shop I work at, we make a killing cleaning up after Geek Squad's mess for their disgruntled ex-customers.  Keep it up BB!  Thanks to you business is booming for those of us who actually care about the work we do instead of just shaking customers upside down by their ankles.</p></htmltext>
<tokenext>At the local computer shop I work at , we make a killing cleaning up after Geek Squad 's mess for their disgruntled ex-customers .
Keep it up BB !
Thanks to you business is booming for those of us who actually care about the work we do instead of just shaking customers upside down by their ankles .</tokentext>
<sentencetext>At the local computer shop I work at, we make a killing cleaning up after Geek Squad's mess for their disgruntled ex-customers.
Keep it up BB!
Thanks to you business is booming for those of us who actually care about the work we do instead of just shaking customers upside down by their ankles.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715302</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263147780000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>4</modscore>
	<htmltext><p>Funny, I got my first Windows PC (A 486DX running Win3.1) because the guy that had it owed me $100 and had gotten it full of malware and didn't know how to fix it. He figured it was a good excuse to lose the debt and at the same time give him a reason to shell out nearly $3K! on a brand new P100Mhz to play...was Heretic or Hexen first? Ehhh one of the two.</p><p> I got into doing PC repair for a living when I stopped by my local shop to score some RAM sticks and heard the boss cussing his brains out. He got stuck with a truckload of <a href="http://thejournal.com/articles/2000/06/01/handson--gateway-astro.aspx" title="thejournal.com">Gateway Astro</a> [thejournal.com] from some guy that owed him a grand, and while they all had restore discs no OS was installed and it refused to take the restore discs. I told him "why don't you just use a standard Win98 disc?" and he swore to me because of the funky USB everything on those it  couldn't be done. I bet him the RAM sticks I wanted I could do it, and after the Win98 install simply stuck in the restore discs and installed the drivers manually. He handed me the sticks and said "Grab a seat, there are 40 more of those in the back". I ended up being "the scary biker guy in the back that does great work" for 5 years. It was funny to hear little old ladies go "is the scary biker guy here?"</p><p>But back to the topic at hand, the problem with Worst Buy (other than they suck of course) and these other groups that offer "optimization" is they don't actually understand the customer. I too offer optimization, and my customers love it and talk about me like I walk on water. The secret? The average customer does NOT want a faster PC! I repeat, they do NOT want a faster PC they want <strong> an easier to use</strong> PC. So what I do is basically set them up a "toaster". Any customer that pays the $55 for optimization gets a PC that autoupdates, has AV set to autoscan and autoupdate, it automatically cleans the registry and temp files, defrags itself, has all the codecs (thanks to K-Lite Mega) installed, flash, Java,<nobr> <wbr></nobr>.NET, Silverlight, all installed, Firefox with ABP and ForecastFox installed, and finally Go Open Office and GNUCash.</p><p>

When I'm done all the customer has to do is "flip a switch and go" and THAT, not squeezing an extra couple of notches in some benchmark, is what I've found the customers REALLY want in a PC. Unlike my old boss I don't get folks coming back in a month or two infected like a Bangkok whore, but I have found the referrals more than make up for that. Give folks a good value, let them know you care about more than just their wallet, and they will go out of their way to brag on you and send business your way. Worst Buy doesn't care how bad your experience is, once they have your money and that is why they have a bad rep. Well that and the shitty service, pervs that go through your files looking for porn, geeks that don't know the right end of a screwdriver....</p></htmltext>
<tokenext>Funny , I got my first Windows PC ( A 486DX running Win3.1 ) because the guy that had it owed me $ 100 and had gotten it full of malware and did n't know how to fix it .
He figured it was a good excuse to lose the debt and at the same time give him a reason to shell out nearly $ 3K !
on a brand new P100Mhz to play...was Heretic or Hexen first ?
Ehhh one of the two .
I got into doing PC repair for a living when I stopped by my local shop to score some RAM sticks and heard the boss cussing his brains out .
He got stuck with a truckload of Gateway Astro [ thejournal.com ] from some guy that owed him a grand , and while they all had restore discs no OS was installed and it refused to take the restore discs .
I told him " why do n't you just use a standard Win98 disc ?
" and he swore to me because of the funky USB everything on those it could n't be done .
I bet him the RAM sticks I wanted I could do it , and after the Win98 install simply stuck in the restore discs and installed the drivers manually .
He handed me the sticks and said " Grab a seat , there are 40 more of those in the back " .
I ended up being " the scary biker guy in the back that does great work " for 5 years .
It was funny to hear little old ladies go " is the scary biker guy here ?
" But back to the topic at hand , the problem with Worst Buy ( other than they suck of course ) and these other groups that offer " optimization " is they do n't actually understand the customer .
I too offer optimization , and my customers love it and talk about me like I walk on water .
The secret ?
The average customer does NOT want a faster PC !
I repeat , they do NOT want a faster PC they want an easier to use PC .
So what I do is basically set them up a " toaster " .
Any customer that pays the $ 55 for optimization gets a PC that autoupdates , has AV set to autoscan and autoupdate , it automatically cleans the registry and temp files , defrags itself , has all the codecs ( thanks to K-Lite Mega ) installed , flash , Java , .NET , Silverlight , all installed , Firefox with ABP and ForecastFox installed , and finally Go Open Office and GNUCash .
When I 'm done all the customer has to do is " flip a switch and go " and THAT , not squeezing an extra couple of notches in some benchmark , is what I 've found the customers REALLY want in a PC .
Unlike my old boss I do n't get folks coming back in a month or two infected like a Bangkok whore , but I have found the referrals more than make up for that .
Give folks a good value , let them know you care about more than just their wallet , and they will go out of their way to brag on you and send business your way .
Worst Buy does n't care how bad your experience is , once they have your money and that is why they have a bad rep. Well that and the shitty service , pervs that go through your files looking for porn , geeks that do n't know the right end of a screwdriver... .</tokentext>
<sentencetext>Funny, I got my first Windows PC (A 486DX running Win3.1) because the guy that had it owed me $100 and had gotten it full of malware and didn't know how to fix it.
He figured it was a good excuse to lose the debt and at the same time give him a reason to shell out nearly $3K!
on a brand new P100Mhz to play...was Heretic or Hexen first?
Ehhh one of the two.
I got into doing PC repair for a living when I stopped by my local shop to score some RAM sticks and heard the boss cussing his brains out.
He got stuck with a truckload of Gateway Astro [thejournal.com] from some guy that owed him a grand, and while they all had restore discs no OS was installed and it refused to take the restore discs.
I told him "why don't you just use a standard Win98 disc?
" and he swore to me because of the funky USB everything on those it  couldn't be done.
I bet him the RAM sticks I wanted I could do it, and after the Win98 install simply stuck in the restore discs and installed the drivers manually.
He handed me the sticks and said "Grab a seat, there are 40 more of those in the back".
I ended up being "the scary biker guy in the back that does great work" for 5 years.
It was funny to hear little old ladies go "is the scary biker guy here?
"But back to the topic at hand, the problem with Worst Buy (other than they suck of course) and these other groups that offer "optimization" is they don't actually understand the customer.
I too offer optimization, and my customers love it and talk about me like I walk on water.
The secret?
The average customer does NOT want a faster PC!
I repeat, they do NOT want a faster PC they want  an easier to use PC.
So what I do is basically set them up a "toaster".
Any customer that pays the $55 for optimization gets a PC that autoupdates, has AV set to autoscan and autoupdate, it automatically cleans the registry and temp files, defrags itself, has all the codecs (thanks to K-Lite Mega) installed, flash, Java, .NET, Silverlight, all installed, Firefox with ABP and ForecastFox installed, and finally Go Open Office and GNUCash.
When I'm done all the customer has to do is "flip a switch and go" and THAT, not squeezing an extra couple of notches in some benchmark, is what I've found the customers REALLY want in a PC.
Unlike my old boss I don't get folks coming back in a month or two infected like a Bangkok whore, but I have found the referrals more than make up for that.
Give folks a good value, let them know you care about more than just their wallet, and they will go out of their way to brag on you and send business your way.
Worst Buy doesn't care how bad your experience is, once they have your money and that is why they have a bad rep. Well that and the shitty service, pervs that go through your files looking for porn, geeks that don't know the right end of a screwdriver....</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714716</id>
	<title>Re:Opportunity</title>
	<author>poetmatt</author>
	<datestamp>1263141780000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>1</modscore>
	<htmltext><p>I still am amazed if that document is true about the $5 just to put it on people's PCs. This is marginally better than  "Forced optimization" until people realize they're probably charging extra just to put this best buy installer on the pc.</p><p>I am not 100\%, but I'll bet there's a charge for "setting up the best buy installer".</p></htmltext>
<tokenext>I still am amazed if that document is true about the $ 5 just to put it on people 's PCs .
This is marginally better than " Forced optimization " until people realize they 're probably charging extra just to put this best buy installer on the pc.I am not 100 \ % , but I 'll bet there 's a charge for " setting up the best buy installer " .</tokentext>
<sentencetext>I still am amazed if that document is true about the $5 just to put it on people's PCs.
This is marginally better than  "Forced optimization" until people realize they're probably charging extra just to put this best buy installer on the pc.I am not 100\%, but I'll bet there's a charge for "setting up the best buy installer".</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717466</id>
	<title>best buy is great for</title>
	<author>gearloos</author>
	<datestamp>1263121020000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Best Buy is a great place to buy music CD's and (if the price is even remotely competitive) a TV. Best Buy is NOT a place to buy computers. When purchasing from Best Buy you will NOT be told the truth, You will be told whatever the manager has decided the truth will be today as it affects the inventory that needs to move (If you know enough about them, buy online and get exactly what you want for a cheaper price. If you don't know enough, find someone who does and have them help you. If your even reading this, you know more than anyone working at Best Buy(selling Computers) anyway.</htmltext>
<tokenext>Best Buy is a great place to buy music CD 's and ( if the price is even remotely competitive ) a TV .
Best Buy is NOT a place to buy computers .
When purchasing from Best Buy you will NOT be told the truth , You will be told whatever the manager has decided the truth will be today as it affects the inventory that needs to move ( If you know enough about them , buy online and get exactly what you want for a cheaper price .
If you do n't know enough , find someone who does and have them help you .
If your even reading this , you know more than anyone working at Best Buy ( selling Computers ) anyway .</tokentext>
<sentencetext>Best Buy is a great place to buy music CD's and (if the price is even remotely competitive) a TV.
Best Buy is NOT a place to buy computers.
When purchasing from Best Buy you will NOT be told the truth, You will be told whatever the manager has decided the truth will be today as it affects the inventory that needs to move (If you know enough about them, buy online and get exactly what you want for a cheaper price.
If you don't know enough, find someone who does and have them help you.
If your even reading this, you know more than anyone working at Best Buy(selling Computers) anyway.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715816</id>
	<title>Its only a matter of time.</title>
	<author>codejunky</author>
	<datestamp>1263151860000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>I wonder how long till someone finds a cute little exploit in the software and all these best buy app boxes become part of some fun botnet.</htmltext>
<tokenext>I wonder how long till someone finds a cute little exploit in the software and all these best buy app boxes become part of some fun botnet .</tokentext>
<sentencetext>I wonder how long till someone finds a cute little exploit in the software and all these best buy app boxes become part of some fun botnet.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714676</id>
	<title>Interesting</title>
	<author>davebarnes</author>
	<datestamp>1263141180000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext><p>"preinstalled on most PCs, except Dell and HP"<br>Wonder if they are going to install it on Macs.</p></htmltext>
<tokenext>" preinstalled on most PCs , except Dell and HP " Wonder if they are going to install it on Macs .</tokentext>
<sentencetext>"preinstalled on most PCs, except Dell and HP"Wonder if they are going to install it on Macs.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30718158</id>
	<title>If you buy a computer from Best Buy</title>
	<author>Anonymous</author>
	<datestamp>1263125760000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>you deserve the sh!t that comes with it.</p></htmltext>
<tokenext>you deserve the sh ! t that comes with it .</tokentext>
<sentencetext>you deserve the sh!t that comes with it.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714620</id>
	<title>No they didn't!</title>
	<author>Anonymous</author>
	<datestamp>1263140640000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>What actually happened is that they ran the optimization service against the geeksquad and it deleted itself in a massive explosion that killed everyone, which solved the problem.</p></htmltext>
<tokenext>What actually happened is that they ran the optimization service against the geeksquad and it deleted itself in a massive explosion that killed everyone , which solved the problem .</tokentext>
<sentencetext>What actually happened is that they ran the optimization service against the geeksquad and it deleted itself in a massive explosion that killed everyone, which solved the problem.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715640</id>
	<title>Re:After being found out they drop it but now what</title>
	<author>RobertM1968</author>
	<datestamp>1263150660000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>2</modscore>
	<htmltext><p>CompUSA used to do that ($20), but we'd actually optimize the various settings (all the tweaks that a power user would do to increase performance), remove the crapware, install all the updates, activate Windows (and Office or whatever else was bought/came with the machine), activate and update the AV/AS software, configure the network settings so the machine would go online right out of the box (keep in mind this was back in the day when Windows post-setup would pop up an idiotic list of choices on how to get on the Internet that made little to no sense to the average user, followed by the first time you ran IE, it trying to get you to sign up to AOL or connect to their site to choose an ISP... you know... their older, useless, "sell someone else's Internet service for them" Internet Connection Wizard crap, and so on... and it was never mandatory for the customer.

</p><p>Wasn't too bad of a deal <b>back then</b>, considering just how difficult it was to even get online for the average user without being suckered into an AOL or Earthlink subscription (especially on the HPs which included their own Internet Wizard and post-install full screen pop-ups that hitting exit would just reload a different variant of them until you did that a couple times or went through the steps).</p></htmltext>
<tokenext>CompUSA used to do that ( $ 20 ) , but we 'd actually optimize the various settings ( all the tweaks that a power user would do to increase performance ) , remove the crapware , install all the updates , activate Windows ( and Office or whatever else was bought/came with the machine ) , activate and update the AV/AS software , configure the network settings so the machine would go online right out of the box ( keep in mind this was back in the day when Windows post-setup would pop up an idiotic list of choices on how to get on the Internet that made little to no sense to the average user , followed by the first time you ran IE , it trying to get you to sign up to AOL or connect to their site to choose an ISP... you know... their older , useless , " sell someone else 's Internet service for them " Internet Connection Wizard crap , and so on... and it was never mandatory for the customer .
Was n't too bad of a deal back then , considering just how difficult it was to even get online for the average user without being suckered into an AOL or Earthlink subscription ( especially on the HPs which included their own Internet Wizard and post-install full screen pop-ups that hitting exit would just reload a different variant of them until you did that a couple times or went through the steps ) .</tokentext>
<sentencetext>CompUSA used to do that ($20), but we'd actually optimize the various settings (all the tweaks that a power user would do to increase performance), remove the crapware, install all the updates, activate Windows (and Office or whatever else was bought/came with the machine), activate and update the AV/AS software, configure the network settings so the machine would go online right out of the box (keep in mind this was back in the day when Windows post-setup would pop up an idiotic list of choices on how to get on the Internet that made little to no sense to the average user, followed by the first time you ran IE, it trying to get you to sign up to AOL or connect to their site to choose an ISP... you know... their older, useless, "sell someone else's Internet service for them" Internet Connection Wizard crap, and so on... and it was never mandatory for the customer.
Wasn't too bad of a deal back then, considering just how difficult it was to even get online for the average user without being suckered into an AOL or Earthlink subscription (especially on the HPs which included their own Internet Wizard and post-install full screen pop-ups that hitting exit would just reload a different variant of them until you did that a couple times or went through the steps).</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714612</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717426</id>
	<title>Re:suckers</title>
	<author>eharvill</author>
	<datestamp>1263120780000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>That's why I love buying online and picking up at the store.  Purchased an LCD TV for my parents for Christmas and didn't have to deal with anyone trying to push me to purchase an extended warranty, over-priced cables, TV stand, receiver, DirecTV service or anything.  I probably could have saved $50 by purchasing from a reputable online store, but it was pretty darn convenient to pick it up that same day.  I also got to laugh at the 50+ people in line buying stuff while I was in and out of the store in 10 minutes.</htmltext>
<tokenext>That 's why I love buying online and picking up at the store .
Purchased an LCD TV for my parents for Christmas and did n't have to deal with anyone trying to push me to purchase an extended warranty , over-priced cables , TV stand , receiver , DirecTV service or anything .
I probably could have saved $ 50 by purchasing from a reputable online store , but it was pretty darn convenient to pick it up that same day .
I also got to laugh at the 50 + people in line buying stuff while I was in and out of the store in 10 minutes .</tokentext>
<sentencetext>That's why I love buying online and picking up at the store.
Purchased an LCD TV for my parents for Christmas and didn't have to deal with anyone trying to push me to purchase an extended warranty, over-priced cables, TV stand, receiver, DirecTV service or anything.
I probably could have saved $50 by purchasing from a reputable online store, but it was pretty darn convenient to pick it up that same day.
I also got to laugh at the 50+ people in line buying stuff while I was in and out of the store in 10 minutes.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714684</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714642</id>
	<title>$5 per PC</title>
	<author>rudy\_wayne</author>
	<datestamp>1263140820000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Best Buy will make an extra $5 per PC?  How many PCs do they sell in the course of a year?  This would just barely cover the wages for one of their Geek Squad dorks.</p></htmltext>
<tokenext>Best Buy will make an extra $ 5 per PC ?
How many PCs do they sell in the course of a year ?
This would just barely cover the wages for one of their Geek Squad dorks .</tokentext>
<sentencetext>Best Buy will make an extra $5 per PC?
How many PCs do they sell in the course of a year?
This would just barely cover the wages for one of their Geek Squad dorks.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30718902</id>
	<title>Re:$5 per PC</title>
	<author>Bengie</author>
	<datestamp>1263132600000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>2</modscore>
	<htmltext><p>Since all Vista/Win7 DVDs are the same now, I just download my MSDN image and use our keys to install.</p></htmltext>
<tokenext>Since all Vista/Win7 DVDs are the same now , I just download my MSDN image and use our keys to install .</tokentext>
<sentencetext>Since all Vista/Win7 DVDs are the same now, I just download my MSDN image and use our keys to install.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714782</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714782</id>
	<title>Re:$5 per PC</title>
	<author>Clover\_Kicker</author>
	<datestamp>1263142680000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>4</modscore>
	<htmltext><p>The margins on PCs are ridiculously thin.</p><p>That's why manufacturers have resorted to bundling crapware, and now apparently retailers as well.</p></htmltext>
<tokenext>The margins on PCs are ridiculously thin.That 's why manufacturers have resorted to bundling crapware , and now apparently retailers as well .</tokentext>
<sentencetext>The margins on PCs are ridiculously thin.That's why manufacturers have resorted to bundling crapware, and now apparently retailers as well.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714642</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30718760</id>
	<title>Re:Misunderstanding</title>
	<author>IKnwThePiecesFt</author>
	<datestamp>1263130980000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>You must be an Agent or a former Agent.</p><p>As a former Agent myself, thank you for attempting to express that the individual employees aren't trying to scam anyone and that WHEN FOLLOWING COMPANY POLICY, management isn't either.</p><p>However, managers everywhere go and screw the pooch.</p></htmltext>
<tokenext>You must be an Agent or a former Agent.As a former Agent myself , thank you for attempting to express that the individual employees are n't trying to scam anyone and that WHEN FOLLOWING COMPANY POLICY , management is n't either.However , managers everywhere go and screw the pooch .</tokentext>
<sentencetext>You must be an Agent or a former Agent.As a former Agent myself, thank you for attempting to express that the individual employees aren't trying to scam anyone and that WHEN FOLLOWING COMPANY POLICY, management isn't either.However, managers everywhere go and screw the pooch.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715702</id>
	<title>Re:$5 per PC</title>
	<author>RobertM1968</author>
	<datestamp>1263151020000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>CompUSA was much the same... but more so with printers... if you sold a printer, it BETTER go out the door with a USB cable and a set of ink cartridges.

</p><p>Now some people would say "Well, duh, they need a USB cable since they dont come with printers anymore" but the simple fact is most people dont come in to buy their <b>first</b> printer, so most already have a printer cable, and a large portion of those people have a USB cable (while the rest had parallel).

</p><p>But again, same reasons... $0-$5 a printer doesnt make the store much money.

</p><p>Funny thing is, if the merchants made a concerted effort to sell the stuff at slightly higher margin, these issues wouldnt arise. Instead, in their zeal to compete with each other and drive each other out of business, they've shot themselves in the foot as they've decreased their profit margin on the stuff to near zero. Yeah, the Internet helped with that... but even there, Internet prices are so low to compete with the store where you wont be paying shipping.</p></htmltext>
<tokenext>CompUSA was much the same... but more so with printers... if you sold a printer , it BETTER go out the door with a USB cable and a set of ink cartridges .
Now some people would say " Well , duh , they need a USB cable since they dont come with printers anymore " but the simple fact is most people dont come in to buy their first printer , so most already have a printer cable , and a large portion of those people have a USB cable ( while the rest had parallel ) .
But again , same reasons... $ 0- $ 5 a printer doesnt make the store much money .
Funny thing is , if the merchants made a concerted effort to sell the stuff at slightly higher margin , these issues wouldnt arise .
Instead , in their zeal to compete with each other and drive each other out of business , they 've shot themselves in the foot as they 've decreased their profit margin on the stuff to near zero .
Yeah , the Internet helped with that... but even there , Internet prices are so low to compete with the store where you wont be paying shipping .</tokentext>
<sentencetext>CompUSA was much the same... but more so with printers... if you sold a printer, it BETTER go out the door with a USB cable and a set of ink cartridges.
Now some people would say "Well, duh, they need a USB cable since they dont come with printers anymore" but the simple fact is most people dont come in to buy their first printer, so most already have a printer cable, and a large portion of those people have a USB cable (while the rest had parallel).
But again, same reasons... $0-$5 a printer doesnt make the store much money.
Funny thing is, if the merchants made a concerted effort to sell the stuff at slightly higher margin, these issues wouldnt arise.
Instead, in their zeal to compete with each other and drive each other out of business, they've shot themselves in the foot as they've decreased their profit margin on the stuff to near zero.
Yeah, the Internet helped with that... but even there, Internet prices are so low to compete with the store where you wont be paying shipping.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714906</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30718040</id>
	<title>They musta stole it...</title>
	<author>CaptainOfSpray</author>
	<datestamp>1263125160000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Their thing "saves you time by making it easy to discover new software, then download and install with a single click".
<br> <br>
That's a description of Synaptic and apt-get.</htmltext>
<tokenext>Their thing " saves you time by making it easy to discover new software , then download and install with a single click " .
That 's a description of Synaptic and apt-get .</tokentext>
<sentencetext>Their thing "saves you time by making it easy to discover new software, then download and install with a single click".
That's a description of Synaptic and apt-get.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714906</id>
	<title>Re:$5 per PC</title>
	<author>acedotcom</author>
	<datestamp>1263143700000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>5</modscore>
	<htmltext>well thats the thing and always has been.  there is no profit in computer sales.  i worked at BB for three years and learned that every time i sold a computer.  it was always about the accessories and services.  One time i got dragged back into in office and given a warning about my salesmanship because I helped a customer make their computer package better.  They had bought $2000 worth of computer and $2500 of accessories (printers, cables, ink...all kinds of stuff).  however i got yelled at because i swapped a piece of "learning place" software for a router, they had the same dollar value, but of course the router was less profit.  But that wasn't the issue  the REAL problem was that it lowered our stores daily sales numbers when applied to other Best Buy stores in the area (not against competing stores). <br> <br>I was instructed time and time again to "walk" customers if they weren't getting additional accessories or services, and at least once a day i did.  So even though we weren't "on commission", something we were told to tell every customer, that didnt matter because we treated everyone like we were.<br> <br>i know these stories are told every time an article about Best Buy pops up, i just wish more people could hear them.  It has never been about providing "exceptional products and services in a user friendly environment", it has ALWAYS been about the fact that BB loses money when they sell computers without attachments.</htmltext>
<tokenext>well thats the thing and always has been .
there is no profit in computer sales .
i worked at BB for three years and learned that every time i sold a computer .
it was always about the accessories and services .
One time i got dragged back into in office and given a warning about my salesmanship because I helped a customer make their computer package better .
They had bought $ 2000 worth of computer and $ 2500 of accessories ( printers , cables , ink...all kinds of stuff ) .
however i got yelled at because i swapped a piece of " learning place " software for a router , they had the same dollar value , but of course the router was less profit .
But that was n't the issue the REAL problem was that it lowered our stores daily sales numbers when applied to other Best Buy stores in the area ( not against competing stores ) .
I was instructed time and time again to " walk " customers if they were n't getting additional accessories or services , and at least once a day i did .
So even though we were n't " on commission " , something we were told to tell every customer , that didnt matter because we treated everyone like we were .
i know these stories are told every time an article about Best Buy pops up , i just wish more people could hear them .
It has never been about providing " exceptional products and services in a user friendly environment " , it has ALWAYS been about the fact that BB loses money when they sell computers without attachments .</tokentext>
<sentencetext>well thats the thing and always has been.
there is no profit in computer sales.
i worked at BB for three years and learned that every time i sold a computer.
it was always about the accessories and services.
One time i got dragged back into in office and given a warning about my salesmanship because I helped a customer make their computer package better.
They had bought $2000 worth of computer and $2500 of accessories (printers, cables, ink...all kinds of stuff).
however i got yelled at because i swapped a piece of "learning place" software for a router, they had the same dollar value, but of course the router was less profit.
But that wasn't the issue  the REAL problem was that it lowered our stores daily sales numbers when applied to other Best Buy stores in the area (not against competing stores).
I was instructed time and time again to "walk" customers if they weren't getting additional accessories or services, and at least once a day i did.
So even though we weren't "on commission", something we were told to tell every customer, that didnt matter because we treated everyone like we were.
i know these stories are told every time an article about Best Buy pops up, i just wish more people could hear them.
It has never been about providing "exceptional products and services in a user friendly environment", it has ALWAYS been about the fact that BB loses money when they sell computers without attachments.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714642</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714956</id>
	<title>Not too bad</title>
	<author>QA</author>
	<datestamp>1263144180000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>I purchased an HP from BB as a gift this past Christmas because I couldn&rsquo;t build the same thing cheaper (i5, 8gbDDR3, wireless, 1TB, Nvidia, and 23&rdquo; monitor under 1k CAN).</p><p>They attempted to sell me the optimization service first, then a printer, then an HDMI cable, then at the counter, the extended service plan. I&rsquo;ll bet I burned half an hour of my time telling them to fuck off in a nice way.</p><p>The baby geek dude I had to deal with (all of 17 maybe) was just going through the motions, we both knew the score but there was a floor boss or something hovering around, so he had to do it.</p><p>The bitch at the checkout was relentless on the other hand. One of those obnoxious people that drank the company Kool Aid and spouted off every tag line she could remember. It was depressing.</p><p>Surprisingly I only had to clean off Symantec crap (shudder) and a few HP game demos and that&rsquo;s it. It was really quite painless.</p><p>Shame I had to do it twicethe machine would BSOD every 5 minutes. It was instantly obvious that it was a memory issue so I ran the bios integrated mem test and boom, it found the problem..sort of.turns out it wasn&rsquo;t the stick of ram because I swapped em around, it was a bad memory slot on the board.</p><p>Pete</p></htmltext>
<tokenext>I purchased an HP from BB as a gift this past Christmas because I couldn    t build the same thing cheaper ( i5 , 8gbDDR3 , wireless , 1TB , Nvidia , and 23    monitor under 1k CAN ) .They attempted to sell me the optimization service first , then a printer , then an HDMI cable , then at the counter , the extended service plan .
I    ll bet I burned half an hour of my time telling them to fuck off in a nice way.The baby geek dude I had to deal with ( all of 17 maybe ) was just going through the motions , we both knew the score but there was a floor boss or something hovering around , so he had to do it.The bitch at the checkout was relentless on the other hand .
One of those obnoxious people that drank the company Kool Aid and spouted off every tag line she could remember .
It was depressing.Surprisingly I only had to clean off Symantec crap ( shudder ) and a few HP game demos and that    s it .
It was really quite painless.Shame I had to do it twicethe machine would BSOD every 5 minutes .
It was instantly obvious that it was a memory issue so I ran the bios integrated mem test and boom , it found the problem..sort of.turns out it wasn    t the stick of ram because I swapped em around , it was a bad memory slot on the board.Pete</tokentext>
<sentencetext>I purchased an HP from BB as a gift this past Christmas because I couldn’t build the same thing cheaper (i5, 8gbDDR3, wireless, 1TB, Nvidia, and 23” monitor under 1k CAN).They attempted to sell me the optimization service first, then a printer, then an HDMI cable, then at the counter, the extended service plan.
I’ll bet I burned half an hour of my time telling them to fuck off in a nice way.The baby geek dude I had to deal with (all of 17 maybe) was just going through the motions, we both knew the score but there was a floor boss or something hovering around, so he had to do it.The bitch at the checkout was relentless on the other hand.
One of those obnoxious people that drank the company Kool Aid and spouted off every tag line she could remember.
It was depressing.Surprisingly I only had to clean off Symantec crap (shudder) and a few HP game demos and that’s it.
It was really quite painless.Shame I had to do it twicethe machine would BSOD every 5 minutes.
It was instantly obvious that it was a memory issue so I ran the bios integrated mem test and boom, it found the problem..sort of.turns out it wasn’t the stick of ram because I swapped em around, it was a bad memory slot on the board.Pete</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716194</id>
	<title>Re:No kidding they dropped it</title>
	<author>jvberg</author>
	<datestamp>1263155580000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>It was never bait and switch. Ever. Not even a little.
Read your own link...</htmltext>
<tokenext>It was never bait and switch .
Ever. Not even a little .
Read your own link.. .</tokentext>
<sentencetext>It was never bait and switch.
Ever. Not even a little.
Read your own link...</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714992</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714992</id>
	<title>No kidding they dropped it</title>
	<author>Anonymous</author>
	<datestamp>1263144720000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext>Yeah, no kidding they dropped the program. This type of <b>fraud</b> is called "<a href="http://en.wikipedia.org/wiki/Bait\_and\_switch" title="wikipedia.org">bait and switch</a> [wikipedia.org]", and it is <b>ILLEGAL</b>.</htmltext>
<tokenext>Yeah , no kidding they dropped the program .
This type of fraud is called " bait and switch [ wikipedia.org ] " , and it is ILLEGAL .</tokentext>
<sentencetext>Yeah, no kidding they dropped the program.
This type of fraud is called "bait and switch [wikipedia.org]", and it is ILLEGAL.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30728688</id>
	<title>Re:Opportunity</title>
	<author>Sir\_Lewk</author>
	<datestamp>1263204300000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><blockquote><div><p>Malware/Spyware didn't start becoming a problem until around the year 2000</p></div></blockquote><p>AHAHAHAHAHAHAHAHAHHAHAHAAAAAA <i>[breaths]</i> AHAHAHAAHAA....</p><p>Ok, now that I've had my laugh, get the fuck off my lawn.</p></div>
	</htmltext>
<tokenext>Malware/Spyware did n't start becoming a problem until around the year 2000AHAHAHAHAHAHAHAHAHHAHAHAAAAAA [ breaths ] AHAHAHAAHAA....Ok , now that I 've had my laugh , get the fuck off my lawn .</tokentext>
<sentencetext>Malware/Spyware didn't start becoming a problem until around the year 2000AHAHAHAHAHAHAHAHAHHAHAHAAAAAA [breaths] AHAHAHAAHAA....Ok, now that I've had my laugh, get the fuck off my lawn.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716442</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</id>
	<title>Misunderstanding</title>
	<author>Mostly Harmless</author>
	<datestamp>1263151740000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>4</modscore>
	<htmltext>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores. This is the crux of the issues many people have with the Geek Squad.<br> <br>

The truth is that the optimization service is a good one for many people. Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers. You must realize that for the majority of the Geek Squad's customers, a computer (tower) is a "router," Toshiba is "Toshibia," Linksys is "Linksky," Windows 7 is "Windows Veesta 7," and that's only if they know the difference between Windows and MS Office (which MANY do not). We're not talking about people with even passing computer knowledge. For these people, not having an icon for Internet Explorer or My Computer on their desktop (as is the case in many freshly-purchased machines) is akin to having a car with no steering wheel or pedals. The optimization service is designed to maximize the usability of a new computer <em>for those customers who need it.</em> <br> <br>
The optimization service takes some time (30 minutes to an hour) to complete. To save customers some time, the Geek Squad will "pre-optimize" a small percentage of their computers. In doing this, they are not violating any laws <em>provided</em> they leave any minimum available quantity (if stated in the weekly ad) unopened. If you attempt to purchase a computer and all they have left are pre-optimized units, they are required to sell you the computer at the normal retail price. They can not force you to pay the optimization fee. They do have the option, however, to restore the computer to factory defaults before they allow you to leave with it, and they do not have to give you an open-box discount. If employees are breaking these rules (laws) it is because of the poor management I referred to earlier, but it is certainly not company policy.<br> <br>
The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers. Some of it comes from simply economics and marketing: manufacturers can reduce selling cost by including loads of trial software, not including MS Office and antivirus software, etc. The savings are then (misleadingly) passed to the customer. (I am sure, though, that Best Buy's enormous purchasing power has some say in what the manufacturers do, though.)</htmltext>
<tokenext>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores .
This is the crux of the issues many people have with the Geek Squad .
The truth is that the optimization service is a good one for many people .
Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers .
You must realize that for the majority of the Geek Squad 's customers , a computer ( tower ) is a " router , " Toshiba is " Toshibia , " Linksys is " Linksky , " Windows 7 is " Windows Veesta 7 , " and that 's only if they know the difference between Windows and MS Office ( which MANY do not ) .
We 're not talking about people with even passing computer knowledge .
For these people , not having an icon for Internet Explorer or My Computer on their desktop ( as is the case in many freshly-purchased machines ) is akin to having a car with no steering wheel or pedals .
The optimization service is designed to maximize the usability of a new computer for those customers who need it .
The optimization service takes some time ( 30 minutes to an hour ) to complete .
To save customers some time , the Geek Squad will " pre-optimize " a small percentage of their computers .
In doing this , they are not violating any laws provided they leave any minimum available quantity ( if stated in the weekly ad ) unopened .
If you attempt to purchase a computer and all they have left are pre-optimized units , they are required to sell you the computer at the normal retail price .
They can not force you to pay the optimization fee .
They do have the option , however , to restore the computer to factory defaults before they allow you to leave with it , and they do not have to give you an open-box discount .
If employees are breaking these rules ( laws ) it is because of the poor management I referred to earlier , but it is certainly not company policy .
The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers .
Some of it comes from simply economics and marketing : manufacturers can reduce selling cost by including loads of trial software , not including MS Office and antivirus software , etc .
The savings are then ( misleadingly ) passed to the customer .
( I am sure , though , that Best Buy 's enormous purchasing power has some say in what the manufacturers do , though .
)</tokentext>
<sentencetext>The problem with the Geek Squad is that Best Buy managers are often so far removed from what the Geek Squad is and how it should work that it becomes a poorly managed mess in many stores.
This is the crux of the issues many people have with the Geek Squad.
The truth is that the optimization service is a good one for many people.
Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers.
You must realize that for the majority of the Geek Squad's customers, a computer (tower) is a "router," Toshiba is "Toshibia," Linksys is "Linksky," Windows 7 is "Windows Veesta 7," and that's only if they know the difference between Windows and MS Office (which MANY do not).
We're not talking about people with even passing computer knowledge.
For these people, not having an icon for Internet Explorer or My Computer on their desktop (as is the case in many freshly-purchased machines) is akin to having a car with no steering wheel or pedals.
The optimization service is designed to maximize the usability of a new computer for those customers who need it.
The optimization service takes some time (30 minutes to an hour) to complete.
To save customers some time, the Geek Squad will "pre-optimize" a small percentage of their computers.
In doing this, they are not violating any laws provided they leave any minimum available quantity (if stated in the weekly ad) unopened.
If you attempt to purchase a computer and all they have left are pre-optimized units, they are required to sell you the computer at the normal retail price.
They can not force you to pay the optimization fee.
They do have the option, however, to restore the computer to factory defaults before they allow you to leave with it, and they do not have to give you an open-box discount.
If employees are breaking these rules (laws) it is because of the poor management I referred to earlier, but it is certainly not company policy.
The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers.
Some of it comes from simply economics and marketing: manufacturers can reduce selling cost by including loads of trial software, not including MS Office and antivirus software, etc.
The savings are then (misleadingly) passed to the customer.
(I am sure, though, that Best Buy's enormous purchasing power has some say in what the manufacturers do, though.
)</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717550</id>
	<title>Something we learned</title>
	<author>bruns</author>
	<datestamp>1263121560000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>When we purchased our 42inch LCD last year, we had already figured out which TV we wanted, and went to the local BestBuy store to get it.  First thing we did when we were approached by one of their people...</p><p>"We're here for this TV, and only this TV.  We're not interested in extended warranties, or home theater systems and overpriced cables, and we're not interested in someone coming to our house to set it up.  We're both experienced IT individuals, we've already got great HDMI and optical cables from monoprice, and a Sony 5.1 sound system that could knock the screens you have on the wall off at 50\% volume.  If you can't just ring us up, we'll find someone else who can."</p><p>He had us rung up and walking us out the door in 5 minutes with our new TV.</p><p>One thing we've learned, and it works equally as well with Dell and Verizon sales too, is that if you put it all on the table up front, and make it clear you will walk right then and there if they don't play by the rules, 9 times out of 10 there will be no issues.  Hang up and call again, or find another sales person, there will always be someone willing to take your cash if the first person won't.</p></htmltext>
<tokenext>When we purchased our 42inch LCD last year , we had already figured out which TV we wanted , and went to the local BestBuy store to get it .
First thing we did when we were approached by one of their people... " We 're here for this TV , and only this TV .
We 're not interested in extended warranties , or home theater systems and overpriced cables , and we 're not interested in someone coming to our house to set it up .
We 're both experienced IT individuals , we 've already got great HDMI and optical cables from monoprice , and a Sony 5.1 sound system that could knock the screens you have on the wall off at 50 \ % volume .
If you ca n't just ring us up , we 'll find someone else who can .
" He had us rung up and walking us out the door in 5 minutes with our new TV.One thing we 've learned , and it works equally as well with Dell and Verizon sales too , is that if you put it all on the table up front , and make it clear you will walk right then and there if they do n't play by the rules , 9 times out of 10 there will be no issues .
Hang up and call again , or find another sales person , there will always be someone willing to take your cash if the first person wo n't .</tokentext>
<sentencetext>When we purchased our 42inch LCD last year, we had already figured out which TV we wanted, and went to the local BestBuy store to get it.
First thing we did when we were approached by one of their people..."We're here for this TV, and only this TV.
We're not interested in extended warranties, or home theater systems and overpriced cables, and we're not interested in someone coming to our house to set it up.
We're both experienced IT individuals, we've already got great HDMI and optical cables from monoprice, and a Sony 5.1 sound system that could knock the screens you have on the wall off at 50\% volume.
If you can't just ring us up, we'll find someone else who can.
"He had us rung up and walking us out the door in 5 minutes with our new TV.One thing we've learned, and it works equally as well with Dell and Verizon sales too, is that if you put it all on the table up front, and make it clear you will walk right then and there if they don't play by the rules, 9 times out of 10 there will be no issues.
Hang up and call again, or find another sales person, there will always be someone willing to take your cash if the first person won't.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714574</id>
	<title>last post</title>
	<author>Anonymous</author>
	<datestamp>1263140100000</datestamp>
	<modclass>Offtopic</modclass>
	<modscore>-1</modscore>
	<htmltext><p>last post ?</p></htmltext>
<tokenext>last post ?</tokentext>
<sentencetext>last post ?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30720026</id>
	<title>What could go wrong?</title>
	<author>CHK6</author>
	<datestamp>1263146820000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>Manufacturers are paid by vendors to put crapware on the PCs. Then retailers (BestBuy) is paid by a vendor to hide/remove the other vendors' crapware that paid the manufacturer to put it on. Then BestBuy is shafting the manufacturing vendors in favour for their vendor. Piss off the manufacturing vendors that pay the manufacturers, which in turn pisses off the manufacturers... what could go wrong? <br> <br> This is like when the DVR first came out you could skip (not just fast forward) entire commercials. The people that paid for commercials didn't mind right?</htmltext>
<tokenext>Manufacturers are paid by vendors to put crapware on the PCs .
Then retailers ( BestBuy ) is paid by a vendor to hide/remove the other vendors ' crapware that paid the manufacturer to put it on .
Then BestBuy is shafting the manufacturing vendors in favour for their vendor .
Piss off the manufacturing vendors that pay the manufacturers , which in turn pisses off the manufacturers... what could go wrong ?
This is like when the DVR first came out you could skip ( not just fast forward ) entire commercials .
The people that paid for commercials did n't mind right ?</tokentext>
<sentencetext>Manufacturers are paid by vendors to put crapware on the PCs.
Then retailers (BestBuy) is paid by a vendor to hide/remove the other vendors' crapware that paid the manufacturer to put it on.
Then BestBuy is shafting the manufacturing vendors in favour for their vendor.
Piss off the manufacturing vendors that pay the manufacturers, which in turn pisses off the manufacturers... what could go wrong?
This is like when the DVR first came out you could skip (not just fast forward) entire commercials.
The people that paid for commercials didn't mind right?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715844</id>
	<title>Re:Opportunity</title>
	<author>obarthelemy</author>
	<datestamp>1263152220000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext><p>I find it actually easier to build from scratch and install from scratch than to try and figure out what Dell components are standard or not, what leads the PSU has... and get rid of all the junkware. It's cheaper, too, strangely.</p><p>I've taught a couple of friends to assemble their PCs too. The key is Adamesque: Don't panic ! If you don't try fancy coolers or other things, you won't have to touch a jumper, just be careful to lay out everything, find where it fits without having to force it, and spend half an hour calmly doing all the cables. A bit harder than Lego, but easier than Mecano or model building. And then the Windows install is fully automatic, and the Linux one should be, if you've carefully chosen your components.</p></htmltext>
<tokenext>I find it actually easier to build from scratch and install from scratch than to try and figure out what Dell components are standard or not , what leads the PSU has... and get rid of all the junkware .
It 's cheaper , too , strangely.I 've taught a couple of friends to assemble their PCs too .
The key is Adamesque : Do n't panic !
If you do n't try fancy coolers or other things , you wo n't have to touch a jumper , just be careful to lay out everything , find where it fits without having to force it , and spend half an hour calmly doing all the cables .
A bit harder than Lego , but easier than Mecano or model building .
And then the Windows install is fully automatic , and the Linux one should be , if you 've carefully chosen your components .</tokentext>
<sentencetext>I find it actually easier to build from scratch and install from scratch than to try and figure out what Dell components are standard or not, what leads the PSU has... and get rid of all the junkware.
It's cheaper, too, strangely.I've taught a couple of friends to assemble their PCs too.
The key is Adamesque: Don't panic !
If you don't try fancy coolers or other things, you won't have to touch a jumper, just be careful to lay out everything, find where it fits without having to force it, and spend half an hour calmly doing all the cables.
A bit harder than Lego, but easier than Mecano or model building.
And then the Windows install is fully automatic, and the Linux one should be, if you've carefully chosen your components.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30722634</id>
	<title>catch 22?</title>
	<author>jjmiv</author>
	<datestamp>1263222960000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>don't PC manufacturers get paid by software companies to install trial-versions of their software?  So then customers pay Best Buy to remove it AND Best Buy gets paid by software companies to load other software.  Sounds like you can't win.

I used to work for geek squad and it was really annoying removing all of the software that was useless with new computers.  Actually, until we got in trouble, we created our own optimization software that removed unnecessary programs and optimized the Windows, the registry and boot up.</htmltext>
<tokenext>do n't PC manufacturers get paid by software companies to install trial-versions of their software ?
So then customers pay Best Buy to remove it AND Best Buy gets paid by software companies to load other software .
Sounds like you ca n't win .
I used to work for geek squad and it was really annoying removing all of the software that was useless with new computers .
Actually , until we got in trouble , we created our own optimization software that removed unnecessary programs and optimized the Windows , the registry and boot up .</tokentext>
<sentencetext>don't PC manufacturers get paid by software companies to install trial-versions of their software?
So then customers pay Best Buy to remove it AND Best Buy gets paid by software companies to load other software.
Sounds like you can't win.
I used to work for geek squad and it was really annoying removing all of the software that was useless with new computers.
Actually, until we got in trouble, we created our own optimization software that removed unnecessary programs and optimized the Windows, the registry and boot up.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30721462</id>
	<title>Re:$5 per PC</title>
	<author>Pigskin-Referee</author>
	<datestamp>1263212520000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>i know these stories are told every time an article about Best Buy pops up, i just wish more people could hear them.  It has never been about providing "exceptional products and services in a user friendly environment", it has ALWAYS been about the fact that BB loses money when they sell computers without attachments.</p></div><p>Exactly what is it you do not understand. A simple course in Business 101 would have taught you that a corporation has to make money to stay solvent, which enables it to pay its employees (you) and possibly return a dividend to its share holders. If you want to do social work, find employment with the Salvation Army.</p></div>
	</htmltext>
<tokenext>i know these stories are told every time an article about Best Buy pops up , i just wish more people could hear them .
It has never been about providing " exceptional products and services in a user friendly environment " , it has ALWAYS been about the fact that BB loses money when they sell computers without attachments.Exactly what is it you do not understand .
A simple course in Business 101 would have taught you that a corporation has to make money to stay solvent , which enables it to pay its employees ( you ) and possibly return a dividend to its share holders .
If you want to do social work , find employment with the Salvation Army .</tokentext>
<sentencetext>i know these stories are told every time an article about Best Buy pops up, i just wish more people could hear them.
It has never been about providing "exceptional products and services in a user friendly environment", it has ALWAYS been about the fact that BB loses money when they sell computers without attachments.Exactly what is it you do not understand.
A simple course in Business 101 would have taught you that a corporation has to make money to stay solvent, which enables it to pay its employees (you) and possibly return a dividend to its share holders.
If you want to do social work, find employment with the Salvation Army.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714906</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714978</id>
	<title>Re:suckers</title>
	<author>YrWrstNtmr</author>
	<datestamp>1263144420000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>2</modscore>
	<htmltext><i>For example, I am typing this on a Best Buy bought Toshiba that I picked up for $300, for a 15 inch screen, Celeron 900 CPU (at 2.2 ghz), 2 gigs of DDR2, a 160 GB HDD and 100\% Linux compatability,</i> <br> <br>My son has that exact same one. Bought in August. It's in for a new HD right now.<br>The GeekSquad dude was surprisingly non-pushy about extra services and crap. When he asked about backups and reinstallation, "Nope, I just need a functioning hard drive". 'OK, come back Tuesday'.</htmltext>
<tokenext>For example , I am typing this on a Best Buy bought Toshiba that I picked up for $ 300 , for a 15 inch screen , Celeron 900 CPU ( at 2.2 ghz ) , 2 gigs of DDR2 , a 160 GB HDD and 100 \ % Linux compatability , My son has that exact same one .
Bought in August .
It 's in for a new HD right now.The GeekSquad dude was surprisingly non-pushy about extra services and crap .
When he asked about backups and reinstallation , " Nope , I just need a functioning hard drive " .
'OK , come back Tuesday' .</tokentext>
<sentencetext>For example, I am typing this on a Best Buy bought Toshiba that I picked up for $300, for a 15 inch screen, Celeron 900 CPU (at 2.2 ghz), 2 gigs of DDR2, a 160 GB HDD and 100\% Linux compatability,  My son has that exact same one.
Bought in August.
It's in for a new HD right now.The GeekSquad dude was surprisingly non-pushy about extra services and crap.
When he asked about backups and reinstallation, "Nope, I just need a functioning hard drive".
'OK, come back Tuesday'.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714804</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714804</id>
	<title>Re:suckers</title>
	<author>Anonymous</author>
	<datestamp>1263142920000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>2</modscore>
	<htmltext>Actually, I've compared prices and for a lot of things and Best Buy generally has some of the cheapest computers. For example, I am typing this on a Best Buy bought Toshiba that I picked up for $300,  for a 15 inch screen, Celeron 900 CPU (at 2.2 ghz), 2 gigs of DDR2, a 160 GB HDD and 100\% Linux compatability, its hard to beat it for the price if you are like me and are a student with minimal income. Yeah, for $100+ more you could get a really great laptop, but really, this laptop does everything I want, I can type all day on it without feeling strained (unlike a laptop) and runs all my programs just fine. And I just told them I don't want anything else and they didn't force it on me (not that I use my Windows partition anyways....).</htmltext>
<tokenext>Actually , I 've compared prices and for a lot of things and Best Buy generally has some of the cheapest computers .
For example , I am typing this on a Best Buy bought Toshiba that I picked up for $ 300 , for a 15 inch screen , Celeron 900 CPU ( at 2.2 ghz ) , 2 gigs of DDR2 , a 160 GB HDD and 100 \ % Linux compatability , its hard to beat it for the price if you are like me and are a student with minimal income .
Yeah , for $ 100 + more you could get a really great laptop , but really , this laptop does everything I want , I can type all day on it without feeling strained ( unlike a laptop ) and runs all my programs just fine .
And I just told them I do n't want anything else and they did n't force it on me ( not that I use my Windows partition anyways.... ) .</tokentext>
<sentencetext>Actually, I've compared prices and for a lot of things and Best Buy generally has some of the cheapest computers.
For example, I am typing this on a Best Buy bought Toshiba that I picked up for $300,  for a 15 inch screen, Celeron 900 CPU (at 2.2 ghz), 2 gigs of DDR2, a 160 GB HDD and 100\% Linux compatability, its hard to beat it for the price if you are like me and are a student with minimal income.
Yeah, for $100+ more you could get a really great laptop, but really, this laptop does everything I want, I can type all day on it without feeling strained (unlike a laptop) and runs all my programs just fine.
And I just told them I don't want anything else and they didn't force it on me (not that I use my Windows partition anyways....).</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714684</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716268</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263156060000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Bad idea.  First, let me tell you that I work at best buy.  Second, let me tell you that not everyone working here even realizes what optimization is.  So doing things like "auto-updating" software in which might break compatibility with other software or just generally cause issues is not a good idea because hardly anyone on the sales floor would recognize or be able to easily explain what "might" happen.  And if this DID happen, then they would come back and the consumerist would go off on this aspect of best buy as well.  It WILL happen if this were to come into effect, no question.</p><p>Also, the current method of "optimization" is a disk anyway that's written by our own programmers.  I fail to see how Best Buy would all of a sudden get "Best Buy will get paid by software makers to try to get you to install it.".  Now, if this were to come into effect, what I believe we'll see is a slimmed down version of the current discs the Geek Squad uses with a much simpler GUI.</p></htmltext>
<tokenext>Bad idea .
First , let me tell you that I work at best buy .
Second , let me tell you that not everyone working here even realizes what optimization is .
So doing things like " auto-updating " software in which might break compatibility with other software or just generally cause issues is not a good idea because hardly anyone on the sales floor would recognize or be able to easily explain what " might " happen .
And if this DID happen , then they would come back and the consumerist would go off on this aspect of best buy as well .
It WILL happen if this were to come into effect , no question.Also , the current method of " optimization " is a disk anyway that 's written by our own programmers .
I fail to see how Best Buy would all of a sudden get " Best Buy will get paid by software makers to try to get you to install it. " .
Now , if this were to come into effect , what I believe we 'll see is a slimmed down version of the current discs the Geek Squad uses with a much simpler GUI .</tokentext>
<sentencetext>Bad idea.
First, let me tell you that I work at best buy.
Second, let me tell you that not everyone working here even realizes what optimization is.
So doing things like "auto-updating" software in which might break compatibility with other software or just generally cause issues is not a good idea because hardly anyone on the sales floor would recognize or be able to easily explain what "might" happen.
And if this DID happen, then they would come back and the consumerist would go off on this aspect of best buy as well.
It WILL happen if this were to come into effect, no question.Also, the current method of "optimization" is a disk anyway that's written by our own programmers.
I fail to see how Best Buy would all of a sudden get "Best Buy will get paid by software makers to try to get you to install it.".
Now, if this were to come into effect, what I believe we'll see is a slimmed down version of the current discs the Geek Squad uses with a much simpler GUI.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715302</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717666</id>
	<title>Re:Misunderstanding</title>
	<author>Osty</author>
	<datestamp>1263122460000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><blockquote><div><p>The truth is that the optimization service is a good one for many people. Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers. You must realize that for the majority of the Geek Squad's customers, a computer (tower) is a "router," Toshiba is "Toshibia," Linksys is "Linksky," Windows 7 is "Windows Veesta 7," and that's only if they know the difference between Windows and MS Office (which MANY do not). We're not talking about people with even passing computer knowledge. For these people, not having an icon for Internet Explorer or My Computer on their desktop (as is the case in many freshly-purchased machines) is akin to having a car with no steering wheel or pedals. The optimization service is designed to maximize the usability of a new computer for those customers who need it.</p></div></blockquote><p>Did you even read the consumerist report from the previous article?  The optimization service is only good for Best Buy.  It's a waste of time and money for anybody else, and can in fact cause more problems than it "fixes" (in that it never actually fixes anything).  Your disdain for customers is pretty obvious (from the butthurt, I'm assuming you're a Geek Squad employee).  Rather than looking down on your customers, why not try to educate them?  Rather than charging them $40 for you to fuck up their computer, why not charge them $40 for a 1-hour class on how to use their new computer?  You get the same money, customers who need it actually get something useful, and customers who don't won't have to pay a ransom just to buy a computer.</p><blockquote><div><p>The optimization service takes some time (30 minutes to an hour) to complete. To save customers some time, the Geek Squad will "pre-optimize" a small percentage of their computers. In doing this, they are not violating any laws provided they leave any minimum available quantity (if stated in the weekly ad) unopened. If you attempt to purchase a computer and all they have left are pre-optimized units, they are required to sell you the computer at the normal retail price. They can not force you to pay the optimization fee. They do have the option, however, to restore the computer to factory defaults before they allow you to leave with it, and they do not have to give you an open-box discount. If employees are breaking these rules (laws) it is because of the poor management I referred to earlier, but it is certainly not company policy.</p></div></blockquote><p>If optimization only takes 30-60 minutes, why do you sell it to users by telling them that it saves days of time just downloading Windows updates?  You might want to get your facts straight.  As for selling pre-optimized computers, re-read that Consumerist article.  Maybe they're <b>supposed</b> to do what you say, but most stores don't.  Besides, if you opened a brand new computer so you could fuck it up (I mean, "pre-optimize" it), I don't want it at normal price.  I definitely don't want it at a "pre-optimized" premium price.  I want it at open-box discount prices, because that's what it is now -- an open box PC.  I can't be sure that all of the parts are included in the box (see the consumerist article again about missing power cords, contents of boxes swapped between different PCs, etc).  Not doing so is a scam, and should be reported to the BBB.</p><blockquote><div><p>The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers. Some of it comes from simply economics and marketing: manufacturers can reduce selling cost by including loads of trial software, not including MS Office and antivirus software, etc. The savings are then (misleadingly) passed to the customer. (I am sure, though, that Best Buy's enormous purchasing power has some say in what the manufacturers do, though.)</p></div></blockquote><p>Microsoft's OOBE is just fine -- you start the PC, answer a couple of questions about timezone and such, give it a username and (optional) password, and you're up and running.  Most manufacturers have significantly dialed back their crapware installs, if not removed them entirely.  Regardless, you're not actually removing any of that crapware during your "optimization".  You're removing desktop icons.  That's not the same.  Well, except when you're removing useful stuff so you can push your own services and software (removing pre-installed trial anti-virus/spyware so you can push your own anti-virus/spyware).  Your scam service makes things <b>worse</b>, not <b>better</b>.</p><p>I bet you're really pissed that Microsoft is offering crapware-free PCs in their retail stores now, huh?  I'm sure Best Buy's "enormous purchasing power" could be used to get crapware-free PCs for sale in store as well, but then you wouldn't be able to scam people out of another $40-100 on your waste of time services.</p></div>
	</htmltext>
<tokenext>The truth is that the optimization service is a good one for many people .
Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers .
You must realize that for the majority of the Geek Squad 's customers , a computer ( tower ) is a " router , " Toshiba is " Toshibia , " Linksys is " Linksky , " Windows 7 is " Windows Veesta 7 , " and that 's only if they know the difference between Windows and MS Office ( which MANY do not ) .
We 're not talking about people with even passing computer knowledge .
For these people , not having an icon for Internet Explorer or My Computer on their desktop ( as is the case in many freshly-purchased machines ) is akin to having a car with no steering wheel or pedals .
The optimization service is designed to maximize the usability of a new computer for those customers who need it.Did you even read the consumerist report from the previous article ?
The optimization service is only good for Best Buy .
It 's a waste of time and money for anybody else , and can in fact cause more problems than it " fixes " ( in that it never actually fixes anything ) .
Your disdain for customers is pretty obvious ( from the butthurt , I 'm assuming you 're a Geek Squad employee ) .
Rather than looking down on your customers , why not try to educate them ?
Rather than charging them $ 40 for you to fuck up their computer , why not charge them $ 40 for a 1-hour class on how to use their new computer ?
You get the same money , customers who need it actually get something useful , and customers who do n't wo n't have to pay a ransom just to buy a computer.The optimization service takes some time ( 30 minutes to an hour ) to complete .
To save customers some time , the Geek Squad will " pre-optimize " a small percentage of their computers .
In doing this , they are not violating any laws provided they leave any minimum available quantity ( if stated in the weekly ad ) unopened .
If you attempt to purchase a computer and all they have left are pre-optimized units , they are required to sell you the computer at the normal retail price .
They can not force you to pay the optimization fee .
They do have the option , however , to restore the computer to factory defaults before they allow you to leave with it , and they do not have to give you an open-box discount .
If employees are breaking these rules ( laws ) it is because of the poor management I referred to earlier , but it is certainly not company policy.If optimization only takes 30-60 minutes , why do you sell it to users by telling them that it saves days of time just downloading Windows updates ?
You might want to get your facts straight .
As for selling pre-optimized computers , re-read that Consumerist article .
Maybe they 're supposed to do what you say , but most stores do n't .
Besides , if you opened a brand new computer so you could fuck it up ( I mean , " pre-optimize " it ) , I do n't want it at normal price .
I definitely do n't want it at a " pre-optimized " premium price .
I want it at open-box discount prices , because that 's what it is now -- an open box PC .
I ca n't be sure that all of the parts are included in the box ( see the consumerist article again about missing power cords , contents of boxes swapped between different PCs , etc ) .
Not doing so is a scam , and should be reported to the BBB.The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers .
Some of it comes from simply economics and marketing : manufacturers can reduce selling cost by including loads of trial software , not including MS Office and antivirus software , etc .
The savings are then ( misleadingly ) passed to the customer .
( I am sure , though , that Best Buy 's enormous purchasing power has some say in what the manufacturers do , though .
) Microsoft 's OOBE is just fine -- you start the PC , answer a couple of questions about timezone and such , give it a username and ( optional ) password , and you 're up and running .
Most manufacturers have significantly dialed back their crapware installs , if not removed them entirely .
Regardless , you 're not actually removing any of that crapware during your " optimization " .
You 're removing desktop icons .
That 's not the same .
Well , except when you 're removing useful stuff so you can push your own services and software ( removing pre-installed trial anti-virus/spyware so you can push your own anti-virus/spyware ) .
Your scam service makes things worse , not better.I bet you 're really pissed that Microsoft is offering crapware-free PCs in their retail stores now , huh ?
I 'm sure Best Buy 's " enormous purchasing power " could be used to get crapware-free PCs for sale in store as well , but then you would n't be able to scam people out of another $ 40-100 on your waste of time services .</tokentext>
<sentencetext>The truth is that the optimization service is a good one for many people.
Best Buy creates the specifics of the optimization service based on feedback from their customers and from the Geek Squad Agents who work on their computers.
You must realize that for the majority of the Geek Squad's customers, a computer (tower) is a "router," Toshiba is "Toshibia," Linksys is "Linksky," Windows 7 is "Windows Veesta 7," and that's only if they know the difference between Windows and MS Office (which MANY do not).
We're not talking about people with even passing computer knowledge.
For these people, not having an icon for Internet Explorer or My Computer on their desktop (as is the case in many freshly-purchased machines) is akin to having a car with no steering wheel or pedals.
The optimization service is designed to maximize the usability of a new computer for those customers who need it.Did you even read the consumerist report from the previous article?
The optimization service is only good for Best Buy.
It's a waste of time and money for anybody else, and can in fact cause more problems than it "fixes" (in that it never actually fixes anything).
Your disdain for customers is pretty obvious (from the butthurt, I'm assuming you're a Geek Squad employee).
Rather than looking down on your customers, why not try to educate them?
Rather than charging them $40 for you to fuck up their computer, why not charge them $40 for a 1-hour class on how to use their new computer?
You get the same money, customers who need it actually get something useful, and customers who don't won't have to pay a ransom just to buy a computer.The optimization service takes some time (30 minutes to an hour) to complete.
To save customers some time, the Geek Squad will "pre-optimize" a small percentage of their computers.
In doing this, they are not violating any laws provided they leave any minimum available quantity (if stated in the weekly ad) unopened.
If you attempt to purchase a computer and all they have left are pre-optimized units, they are required to sell you the computer at the normal retail price.
They can not force you to pay the optimization fee.
They do have the option, however, to restore the computer to factory defaults before they allow you to leave with it, and they do not have to give you an open-box discount.
If employees are breaking these rules (laws) it is because of the poor management I referred to earlier, but it is certainly not company policy.If optimization only takes 30-60 minutes, why do you sell it to users by telling them that it saves days of time just downloading Windows updates?
You might want to get your facts straight.
As for selling pre-optimized computers, re-read that Consumerist article.
Maybe they're supposed to do what you say, but most stores don't.
Besides, if you opened a brand new computer so you could fuck it up (I mean, "pre-optimize" it), I don't want it at normal price.
I definitely don't want it at a "pre-optimized" premium price.
I want it at open-box discount prices, because that's what it is now -- an open box PC.
I can't be sure that all of the parts are included in the box (see the consumerist article again about missing power cords, contents of boxes swapped between different PCs, etc).
Not doing so is a scam, and should be reported to the BBB.The real villains here are Microsoft and the computer manufacturers for not providing a consistent and customer-friendly experience for new computer buyers.
Some of it comes from simply economics and marketing: manufacturers can reduce selling cost by including loads of trial software, not including MS Office and antivirus software, etc.
The savings are then (misleadingly) passed to the customer.
(I am sure, though, that Best Buy's enormous purchasing power has some say in what the manufacturers do, though.
)Microsoft's OOBE is just fine -- you start the PC, answer a couple of questions about timezone and such, give it a username and (optional) password, and you're up and running.
Most manufacturers have significantly dialed back their crapware installs, if not removed them entirely.
Regardless, you're not actually removing any of that crapware during your "optimization".
You're removing desktop icons.
That's not the same.
Well, except when you're removing useful stuff so you can push your own services and software (removing pre-installed trial anti-virus/spyware so you can push your own anti-virus/spyware).
Your scam service makes things worse, not better.I bet you're really pissed that Microsoft is offering crapware-free PCs in their retail stores now, huh?
I'm sure Best Buy's "enormous purchasing power" could be used to get crapware-free PCs for sale in store as well, but then you wouldn't be able to scam people out of another $40-100 on your waste of time services.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715820</id>
	<title>Delete trialware?</title>
	<author>Anonymous</author>
	<datestamp>1263151920000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>3</modscore>
	<htmltext><p><nobr> <wbr></nobr></p><div class="quote"><p>.' Translation: instead of you paying Best Buy to delete trialware from your new PC,</p> </div><p>I thought the Best Buy optimization thing only removed the shortcut icons to the trialware, and didn't actually uninstall or delete any of it?</p></div>
	</htmltext>
<tokenext>.
' Translation : instead of you paying Best Buy to delete trialware from your new PC , I thought the Best Buy optimization thing only removed the shortcut icons to the trialware , and did n't actually uninstall or delete any of it ?</tokentext>
<sentencetext> .
' Translation: instead of you paying Best Buy to delete trialware from your new PC, I thought the Best Buy optimization thing only removed the shortcut icons to the trialware, and didn't actually uninstall or delete any of it?
	</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714882</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263143520000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext>If all they want is play games, they can buy a game console, or if they want to watch porn, they can buy a dvd/blu-ray player, and if they want to get on with their lives, they can find a gf/bf and don't waste time on chair.</htmltext>
<tokenext>If all they want is play games , they can buy a game console , or if they want to watch porn , they can buy a dvd/blu-ray player , and if they want to get on with their lives , they can find a gf/bf and do n't waste time on chair .</tokentext>
<sentencetext>If all they want is play games, they can buy a game console, or if they want to watch porn, they can buy a dvd/blu-ray player, and if they want to get on with their lives, they can find a gf/bf and don't waste time on chair.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714668</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715020</id>
	<title>Re:suckers</title>
	<author>superslacker87</author>
	<datestamp>1263145020000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>2</modscore>
	<htmltext><p>I bought my last laptop from Best Buy. It wasn't for me, it was for my wife. She's perfectly happy with all the crapware that's installed. I shudder at it. The computer I purchased for myself came from a military base and was too (probably) loaded with junk. I wouldn't know. I had wiped it before I even had a chance to read the Vista license agreement. Now that said system dual boots Windows 7 and Ubuntu. Not a single bit of crapware in sight on either one.</p><p>Oh, as for my wife's system, the only thing I did when she wasn't looking was remove Norton and put in Microsoft Security Essentials. She hasn't noticed a thing.</p></htmltext>
<tokenext>I bought my last laptop from Best Buy .
It was n't for me , it was for my wife .
She 's perfectly happy with all the crapware that 's installed .
I shudder at it .
The computer I purchased for myself came from a military base and was too ( probably ) loaded with junk .
I would n't know .
I had wiped it before I even had a chance to read the Vista license agreement .
Now that said system dual boots Windows 7 and Ubuntu .
Not a single bit of crapware in sight on either one.Oh , as for my wife 's system , the only thing I did when she was n't looking was remove Norton and put in Microsoft Security Essentials .
She has n't noticed a thing .</tokentext>
<sentencetext>I bought my last laptop from Best Buy.
It wasn't for me, it was for my wife.
She's perfectly happy with all the crapware that's installed.
I shudder at it.
The computer I purchased for myself came from a military base and was too (probably) loaded with junk.
I wouldn't know.
I had wiped it before I even had a chance to read the Vista license agreement.
Now that said system dual boots Windows 7 and Ubuntu.
Not a single bit of crapware in sight on either one.Oh, as for my wife's system, the only thing I did when she wasn't looking was remove Norton and put in Microsoft Security Essentials.
She hasn't noticed a thing.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714684</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30720132</id>
	<title>Slashdotted</title>
	<author>thetsguy</author>
	<datestamp>1263148320000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext>We knew of websites being slashdotted, now we are slashdotting the offered services. <br> <br>We Rule!</htmltext>
<tokenext>We knew of websites being slashdotted , now we are slashdotting the offered services .
We Rule !</tokentext>
<sentencetext>We knew of websites being slashdotted, now we are slashdotting the offered services.
We Rule!</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714612</id>
	<title>After being found out they drop it but now what wi</title>
	<author>Anonymous</author>
	<datestamp>1263140520000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>After being found out they drop it but now what will they do with systems? bill you $20 to put on windows updates? and they will still pre install them be for selling systems and only have systems with that added service in stock?</p></htmltext>
<tokenext>After being found out they drop it but now what will they do with systems ?
bill you $ 20 to put on windows updates ?
and they will still pre install them be for selling systems and only have systems with that added service in stock ?</tokentext>
<sentencetext>After being found out they drop it but now what will they do with systems?
bill you $20 to put on windows updates?
and they will still pre install them be for selling systems and only have systems with that added service in stock?</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716164</id>
	<title>Re:Misunderstanding</title>
	<author>lukas84</author>
	<datestamp>1263155280000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>Actually, all the crapware on machines is allowing is to make good money reimaging machines.</p><p>Assume we have a small customer, that orders 20 or so computers. Then we additionally sell him Software Assurance (to get reimaging rights and MAK keys), and then reimage all the machines to a company baseline. That's about 8-16 hours for creating the image doing QA on it, plus another 8 hours to do the image rollout.</p><p>This way, selling computers actually still makes sense for us as a company.</p></htmltext>
<tokenext>Actually , all the crapware on machines is allowing is to make good money reimaging machines.Assume we have a small customer , that orders 20 or so computers .
Then we additionally sell him Software Assurance ( to get reimaging rights and MAK keys ) , and then reimage all the machines to a company baseline .
That 's about 8-16 hours for creating the image doing QA on it , plus another 8 hours to do the image rollout.This way , selling computers actually still makes sense for us as a company .</tokentext>
<sentencetext>Actually, all the crapware on machines is allowing is to make good money reimaging machines.Assume we have a small customer, that orders 20 or so computers.
Then we additionally sell him Software Assurance (to get reimaging rights and MAK keys), and then reimage all the machines to a company baseline.
That's about 8-16 hours for creating the image doing QA on it, plus another 8 hours to do the image rollout.This way, selling computers actually still makes sense for us as a company.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716378</id>
	<title>Re:$5 per PC</title>
	<author>Anonymous</author>
	<datestamp>1263156780000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>Sadly, I have a much worse story that happened not too long ago.  (tl;dr at bottom)</p><p>For me, when I first started, I was told to be the person's friend and to help them with what they really want.  Well, of course not everyone NEEDS or even should get services attached, but if we don't sell them, we get "talked" to.  I saw the store and sales floor slowly going from helping people to trying to attach services and black tie (the big one, yet not much of an advantage when looking at desktops...).</p><p>Anyway, the real horror of this story comes with a couple buying a family computer.  At first they were interested and looking at a $800 computer.  After settling for a more suitable $510 computer (because we are in a transition period of old/new computers, so the best ones for them we didn't carry and they wanted it NOW.  Happens.) and getting services (advanced security and performance, 1 year of antivirus, and software install (this one made me feel bad because it was $30 to install a simple piece of software, but after explaining how easy it would be for them to do it themselves, they just wanted us to do it.  The reason was they were looking at a $1400 to walk out the door with everything, but I brought them down to a good $1000).  They also got accessories in which we make some good margin (rocketfish).  Yes, besides the software install, I felt this family needed this.</p><p>Here's the horrible part.  The couple needed an email address for the antivirus.  So I would set them up with a simple temporary gmail account.  Now, I can't go into the back geek squad room (the only computers that didn't have gmail or any other nice online email service blocked) so I asked my manager to do it because my geek squad buddy was busy as hell up at the counter.  So my manager (not knowing much about computers and ALWAYS looking at the bottom line and how we compare to other stores) saw that I didn't attach black tie (even though they got $150+ in services and a some accessories that we make nice margin on) and said I should charge them $15 for creating an email address.</p><p>tl;dr - charged $15 for email address creation in which took about a minute and a half to create.  I felt like total shit after that.</p></htmltext>
<tokenext>Sadly , I have a much worse story that happened not too long ago .
( tl ; dr at bottom ) For me , when I first started , I was told to be the person 's friend and to help them with what they really want .
Well , of course not everyone NEEDS or even should get services attached , but if we do n't sell them , we get " talked " to .
I saw the store and sales floor slowly going from helping people to trying to attach services and black tie ( the big one , yet not much of an advantage when looking at desktops... ) .Anyway , the real horror of this story comes with a couple buying a family computer .
At first they were interested and looking at a $ 800 computer .
After settling for a more suitable $ 510 computer ( because we are in a transition period of old/new computers , so the best ones for them we did n't carry and they wanted it NOW .
Happens. ) and getting services ( advanced security and performance , 1 year of antivirus , and software install ( this one made me feel bad because it was $ 30 to install a simple piece of software , but after explaining how easy it would be for them to do it themselves , they just wanted us to do it .
The reason was they were looking at a $ 1400 to walk out the door with everything , but I brought them down to a good $ 1000 ) .
They also got accessories in which we make some good margin ( rocketfish ) .
Yes , besides the software install , I felt this family needed this.Here 's the horrible part .
The couple needed an email address for the antivirus .
So I would set them up with a simple temporary gmail account .
Now , I ca n't go into the back geek squad room ( the only computers that did n't have gmail or any other nice online email service blocked ) so I asked my manager to do it because my geek squad buddy was busy as hell up at the counter .
So my manager ( not knowing much about computers and ALWAYS looking at the bottom line and how we compare to other stores ) saw that I did n't attach black tie ( even though they got $ 150 + in services and a some accessories that we make nice margin on ) and said I should charge them $ 15 for creating an email address.tl ; dr - charged $ 15 for email address creation in which took about a minute and a half to create .
I felt like total shit after that .</tokentext>
<sentencetext>Sadly, I have a much worse story that happened not too long ago.
(tl;dr at bottom)For me, when I first started, I was told to be the person's friend and to help them with what they really want.
Well, of course not everyone NEEDS or even should get services attached, but if we don't sell them, we get "talked" to.
I saw the store and sales floor slowly going from helping people to trying to attach services and black tie (the big one, yet not much of an advantage when looking at desktops...).Anyway, the real horror of this story comes with a couple buying a family computer.
At first they were interested and looking at a $800 computer.
After settling for a more suitable $510 computer (because we are in a transition period of old/new computers, so the best ones for them we didn't carry and they wanted it NOW.
Happens.) and getting services (advanced security and performance, 1 year of antivirus, and software install (this one made me feel bad because it was $30 to install a simple piece of software, but after explaining how easy it would be for them to do it themselves, they just wanted us to do it.
The reason was they were looking at a $1400 to walk out the door with everything, but I brought them down to a good $1000).
They also got accessories in which we make some good margin (rocketfish).
Yes, besides the software install, I felt this family needed this.Here's the horrible part.
The couple needed an email address for the antivirus.
So I would set them up with a simple temporary gmail account.
Now, I can't go into the back geek squad room (the only computers that didn't have gmail or any other nice online email service blocked) so I asked my manager to do it because my geek squad buddy was busy as hell up at the counter.
So my manager (not knowing much about computers and ALWAYS looking at the bottom line and how we compare to other stores) saw that I didn't attach black tie (even though they got $150+ in services and a some accessories that we make nice margin on) and said I should charge them $15 for creating an email address.tl;dr - charged $15 for email address creation in which took about a minute and a half to create.
I felt like total shit after that.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714906</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714648</id>
	<title>No kidding</title>
	<author>Anonymous</author>
	<datestamp>1263140820000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p>In related news, if you buy big-ticket items from Best Buy, you get what you deserve.</p><p>I used to feel bad about the way they take advantage of people who don't understand electronics, but then I realized those people don't understand anything about electronics because they make no effort to. I can't be bothered to feel bad about people who choose to not even attempt to inform themselves about $1000+ purchases.</p></htmltext>
<tokenext>In related news , if you buy big-ticket items from Best Buy , you get what you deserve.I used to feel bad about the way they take advantage of people who do n't understand electronics , but then I realized those people do n't understand anything about electronics because they make no effort to .
I ca n't be bothered to feel bad about people who choose to not even attempt to inform themselves about $ 1000 + purchases .</tokentext>
<sentencetext>In related news, if you buy big-ticket items from Best Buy, you get what you deserve.I used to feel bad about the way they take advantage of people who don't understand electronics, but then I realized those people don't understand anything about electronics because they make no effort to.
I can't be bothered to feel bad about people who choose to not even attempt to inform themselves about $1000+ purchases.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714684</id>
	<title>suckers</title>
	<author>p51d007</author>
	<datestamp>1263141180000</datestamp>
	<modclass>Insightful</modclass>
	<modscore>4</modscore>
	<htmltext>Other than needing a router, cable or something else on an emergency basis, you get what you pay for
at BB.  I watch in amazement when I hear someone purchasing a computer and the blue shirt drone is
trying to force them into buying all the extra crap.</htmltext>
<tokenext>Other than needing a router , cable or something else on an emergency basis , you get what you pay for at BB .
I watch in amazement when I hear someone purchasing a computer and the blue shirt drone is trying to force them into buying all the extra crap .</tokentext>
<sentencetext>Other than needing a router, cable or something else on an emergency basis, you get what you pay for
at BB.
I watch in amazement when I hear someone purchasing a computer and the blue shirt drone is
trying to force them into buying all the extra crap.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715086</id>
	<title>Britney Spears analogy...</title>
	<author>Anonymous</author>
	<datestamp>1263145560000</datestamp>
	<modclass>Troll</modclass>
	<modscore>-1</modscore>
	<htmltext><p>... this is like running a hair salon and then letting Britney come in and cut her own hair. And charging her only $5 for it. And selling the photos.</p><p>If you buy a PC from Best Buy and don't immediately boot it into a Linux install then you are an idiot.</p><p>Then it would be more like running a hair salon and giving your male patrons something for the weekend and your female patrons some root conditioner.</p></htmltext>
<tokenext>... this is like running a hair salon and then letting Britney come in and cut her own hair .
And charging her only $ 5 for it .
And selling the photos.If you buy a PC from Best Buy and do n't immediately boot it into a Linux install then you are an idiot.Then it would be more like running a hair salon and giving your male patrons something for the weekend and your female patrons some root conditioner .</tokentext>
<sentencetext>... this is like running a hair salon and then letting Britney come in and cut her own hair.
And charging her only $5 for it.
And selling the photos.If you buy a PC from Best Buy and don't immediately boot it into a Linux install then you are an idiot.Then it would be more like running a hair salon and giving your male patrons something for the weekend and your female patrons some root conditioner.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714788</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263142740000</datestamp>
	<modclass>None</modclass>
	<modscore>0</modscore>
	<htmltext><p><i>Great chance for noobs to try removing crap until something breaks, and then see if they got a usable "recovery disc" with their OS. That's how I got started with computers.</i> </p><p>Actually you have it backwards.  The PCs are going to come from he OEM with no crapware pre-loaded on it, then Best Buy puts their installer software on it so that when you first boot the PC you get to go through a bunch of menus and decide what crapware you want installed.  For a technically savvy customer this would be a good thing, as their PC would be de-crappified from the word go.  Of course, those people don't buy at Best Buy, so in reality you'll get newbs who don't know what they want/need from what they don't and who will select "install every piece of crap you can find" as their option.  That's how BB expects to get $5 more per PC from them.  Then they'll get calls to the Geek Squad to pay for de-crappification service on top of it.  It's a double win for them.</p></htmltext>
<tokenext>Great chance for noobs to try removing crap until something breaks , and then see if they got a usable " recovery disc " with their OS .
That 's how I got started with computers .
Actually you have it backwards .
The PCs are going to come from he OEM with no crapware pre-loaded on it , then Best Buy puts their installer software on it so that when you first boot the PC you get to go through a bunch of menus and decide what crapware you want installed .
For a technically savvy customer this would be a good thing , as their PC would be de-crappified from the word go .
Of course , those people do n't buy at Best Buy , so in reality you 'll get newbs who do n't know what they want/need from what they do n't and who will select " install every piece of crap you can find " as their option .
That 's how BB expects to get $ 5 more per PC from them .
Then they 'll get calls to the Geek Squad to pay for de-crappification service on top of it .
It 's a double win for them .</tokentext>
<sentencetext>Great chance for noobs to try removing crap until something breaks, and then see if they got a usable "recovery disc" with their OS.
That's how I got started with computers.
Actually you have it backwards.
The PCs are going to come from he OEM with no crapware pre-loaded on it, then Best Buy puts their installer software on it so that when you first boot the PC you get to go through a bunch of menus and decide what crapware you want installed.
For a technically savvy customer this would be a good thing, as their PC would be de-crappified from the word go.
Of course, those people don't buy at Best Buy, so in reality you'll get newbs who don't know what they want/need from what they don't and who will select "install every piece of crap you can find" as their option.
That's how BB expects to get $5 more per PC from them.
Then they'll get calls to the Geek Squad to pay for de-crappification service on top of it.
It's a double win for them.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714588</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717230</id>
	<title>Mandated Optimization by Corporate Management</title>
	<author>Anonymous</author>
	<datestamp>1263119700000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>1</modscore>
	<htmltext><p>This information comes straight out of the mouth of three <a href="http://stores.bestbuy.com/483/" title="bestbuy.com" rel="nofollow">Best Buy (store 483, Rego Park, NY, US)</a> [bestbuy.com] employees, a blue shirt sales guy, a white shirt manager, and a black shirt Geek Squad guy, on exactly 2009-08-30 and it was said front of myself, my wife, and my mother.  Some of the quotes I am paraphrasing from memory since I <em>did not</em> record the conversation, <em>this time around</em>.</p><blockquote><div><p>BB: "You cannot buy any of the HP G60-445DX that we have [about 8 in stock] locked away in the cage [in front of you] because they all have been pre-optimized and you need to pay for the optimization package already installed." - Best Buy Employees - Blue Shirt and Black Shirt Walking by to Assist</p></div></blockquote><blockquote><div><p>Me: "I want to buy this model HP G60-445DX shown in your circular and also shown on your web site as available in-stock from the Best Buy web site for the advertised price in both places for $529.99 USD.  Wipe the machine and use the restore disks to bring it back to the original factory configuration and sell me the laptop."</p></div></blockquote><blockquote><div><p>BB: "No, you have to pay for the optimization package already installed on these laptops.  We cannot sell you the laptop and we cannot wipe and restore it.  Why don't you leave and come back next week on Thursday when we get another laptop shipment and try to come early and call ahead to get one before we start optimizing all of the ones that come in." - Best Buy Geek Squad Employee (Black Shirt)</p></div></blockquote><blockquote><div><p>Me: "Why can't you sell me the laptop that you have right there in front of me in the locked case behind the gray bars?"</p></div></blockquote><blockquote><div><p>BB: "We [Best Buy employees and management] are ordered by the company to pre-optmize most or preferably all incoming laptops, especially the ones that are advertised in the weekly circular newspapers and we cannot sell them without this package." - Best Buy Employees &amp; Manager</p></div></blockquote><p>That day I went to purchase a <a href="http://h10025.www1.hp.com/ewfrf/wc/product?product=3979133&amp;lc=en&amp;cc=us&amp;dlc=en&amp;submit.y=0&amp;submit.x=0&amp;lang=en&amp;cc=us" title="hp.com" rel="nofollow">HP-Laptop with AMD Turion X2 Dual-Core Mobile Processor - Model G60-445DX (SKU: 9377104)</a> [hp.com] for $529.99 USD for my mother to replace her old Dell.  I wanted the laptop without any optimization package, pre-installed software, or warranty service since I am a senior server admin with experience and certifications for the Microsoft OSes and also laptop hardware certifications (including HP ASP) for the HP laptop hardware and I have access to HP's part replacement system for my own repairs.</p><p>We walked out of the store after wasting almost a full hour arguing with employees and managers to buy the laptop.  I did not give up but instead used my HTC Mogul web phone to get on the Internet and I placed the order for the laptop on the Best Buy web site for a pick-up in the same store 483 for the original price of $529.99 USD + $47.04 tax for a total of $577.03 without any optimization charges.  We paid by credit card on the web site.  Magically the order was accepted, and a few minutes later as we were shopping in the mall I got the "Your order is ready for pick-up" e-mail on my phone.</p><p>All three of us stormed into the store and walked straight to the Customer Service counter on the right side.  We told them we want the pick-up the order number and they went and got the laptop.  The white shirt manager who was arguing and refusing to sell us the laptop half an hour past was the one who brought it over to customer service and he did a double-take to see us again.  He looked at the order information and my mother's name taped to the laptop and noticed that the total price was $529.99 without the optimization charge.  He walked over to the Customer Service girl and told her to hold the laptop while he want to talk to the store manager to verify that he can actually give and sell us the laptop for the original and advertised price.  He did not look happy to see us again.  After maybe fifteen minutes he returned and told the girl to release the laptop to us.  He then walked over and told us that the online order should not have been accepted and that the laptop was already pre-optmized so it should not have been sold to us for the price without the optimization cost.  However, since the order was accepted his store manager told him that they had no choice but to sell us the laptop for the paid for price on the web.</p><p>We walked out of the store with the laptop and when we got home I burned three system restore DVDs using the HP Restore utility then restored the laptop back to factory settings wiping out any software they installed or settings they changed on it.</p><p>This was my real experience with Best Buy optimization service.  Last week I purchased a HP d7v laptop for my wife from HP's web site instead of Best Buy that has the same model in stock.  They lost a customer and a sale because of their corporate optimization policy for laptops.</p></div>
	</htmltext>
<tokenext>This information comes straight out of the mouth of three Best Buy ( store 483 , Rego Park , NY , US ) [ bestbuy.com ] employees , a blue shirt sales guy , a white shirt manager , and a black shirt Geek Squad guy , on exactly 2009-08-30 and it was said front of myself , my wife , and my mother .
Some of the quotes I am paraphrasing from memory since I did not record the conversation , this time around.BB : " You can not buy any of the HP G60-445DX that we have [ about 8 in stock ] locked away in the cage [ in front of you ] because they all have been pre-optimized and you need to pay for the optimization package already installed .
" - Best Buy Employees - Blue Shirt and Black Shirt Walking by to AssistMe : " I want to buy this model HP G60-445DX shown in your circular and also shown on your web site as available in-stock from the Best Buy web site for the advertised price in both places for $ 529.99 USD .
Wipe the machine and use the restore disks to bring it back to the original factory configuration and sell me the laptop .
" BB : " No , you have to pay for the optimization package already installed on these laptops .
We can not sell you the laptop and we can not wipe and restore it .
Why do n't you leave and come back next week on Thursday when we get another laptop shipment and try to come early and call ahead to get one before we start optimizing all of the ones that come in .
" - Best Buy Geek Squad Employee ( Black Shirt ) Me : " Why ca n't you sell me the laptop that you have right there in front of me in the locked case behind the gray bars ?
" BB : " We [ Best Buy employees and management ] are ordered by the company to pre-optmize most or preferably all incoming laptops , especially the ones that are advertised in the weekly circular newspapers and we can not sell them without this package .
" - Best Buy Employees &amp; ManagerThat day I went to purchase a HP-Laptop with AMD Turion X2 Dual-Core Mobile Processor - Model G60-445DX ( SKU : 9377104 ) [ hp.com ] for $ 529.99 USD for my mother to replace her old Dell .
I wanted the laptop without any optimization package , pre-installed software , or warranty service since I am a senior server admin with experience and certifications for the Microsoft OSes and also laptop hardware certifications ( including HP ASP ) for the HP laptop hardware and I have access to HP 's part replacement system for my own repairs.We walked out of the store after wasting almost a full hour arguing with employees and managers to buy the laptop .
I did not give up but instead used my HTC Mogul web phone to get on the Internet and I placed the order for the laptop on the Best Buy web site for a pick-up in the same store 483 for the original price of $ 529.99 USD + $ 47.04 tax for a total of $ 577.03 without any optimization charges .
We paid by credit card on the web site .
Magically the order was accepted , and a few minutes later as we were shopping in the mall I got the " Your order is ready for pick-up " e-mail on my phone.All three of us stormed into the store and walked straight to the Customer Service counter on the right side .
We told them we want the pick-up the order number and they went and got the laptop .
The white shirt manager who was arguing and refusing to sell us the laptop half an hour past was the one who brought it over to customer service and he did a double-take to see us again .
He looked at the order information and my mother 's name taped to the laptop and noticed that the total price was $ 529.99 without the optimization charge .
He walked over to the Customer Service girl and told her to hold the laptop while he want to talk to the store manager to verify that he can actually give and sell us the laptop for the original and advertised price .
He did not look happy to see us again .
After maybe fifteen minutes he returned and told the girl to release the laptop to us .
He then walked over and told us that the online order should not have been accepted and that the laptop was already pre-optmized so it should not have been sold to us for the price without the optimization cost .
However , since the order was accepted his store manager told him that they had no choice but to sell us the laptop for the paid for price on the web.We walked out of the store with the laptop and when we got home I burned three system restore DVDs using the HP Restore utility then restored the laptop back to factory settings wiping out any software they installed or settings they changed on it.This was my real experience with Best Buy optimization service .
Last week I purchased a HP d7v laptop for my wife from HP 's web site instead of Best Buy that has the same model in stock .
They lost a customer and a sale because of their corporate optimization policy for laptops .</tokentext>
<sentencetext>This information comes straight out of the mouth of three Best Buy (store 483, Rego Park, NY, US) [bestbuy.com] employees, a blue shirt sales guy, a white shirt manager, and a black shirt Geek Squad guy, on exactly 2009-08-30 and it was said front of myself, my wife, and my mother.
Some of the quotes I am paraphrasing from memory since I did not record the conversation, this time around.BB: "You cannot buy any of the HP G60-445DX that we have [about 8 in stock] locked away in the cage [in front of you] because they all have been pre-optimized and you need to pay for the optimization package already installed.
" - Best Buy Employees - Blue Shirt and Black Shirt Walking by to AssistMe: "I want to buy this model HP G60-445DX shown in your circular and also shown on your web site as available in-stock from the Best Buy web site for the advertised price in both places for $529.99 USD.
Wipe the machine and use the restore disks to bring it back to the original factory configuration and sell me the laptop.
"BB: "No, you have to pay for the optimization package already installed on these laptops.
We cannot sell you the laptop and we cannot wipe and restore it.
Why don't you leave and come back next week on Thursday when we get another laptop shipment and try to come early and call ahead to get one before we start optimizing all of the ones that come in.
" - Best Buy Geek Squad Employee (Black Shirt)Me: "Why can't you sell me the laptop that you have right there in front of me in the locked case behind the gray bars?
"BB: "We [Best Buy employees and management] are ordered by the company to pre-optmize most or preferably all incoming laptops, especially the ones that are advertised in the weekly circular newspapers and we cannot sell them without this package.
" - Best Buy Employees &amp; ManagerThat day I went to purchase a HP-Laptop with AMD Turion X2 Dual-Core Mobile Processor - Model G60-445DX (SKU: 9377104) [hp.com] for $529.99 USD for my mother to replace her old Dell.
I wanted the laptop without any optimization package, pre-installed software, or warranty service since I am a senior server admin with experience and certifications for the Microsoft OSes and also laptop hardware certifications (including HP ASP) for the HP laptop hardware and I have access to HP's part replacement system for my own repairs.We walked out of the store after wasting almost a full hour arguing with employees and managers to buy the laptop.
I did not give up but instead used my HTC Mogul web phone to get on the Internet and I placed the order for the laptop on the Best Buy web site for a pick-up in the same store 483 for the original price of $529.99 USD + $47.04 tax for a total of $577.03 without any optimization charges.
We paid by credit card on the web site.
Magically the order was accepted, and a few minutes later as we were shopping in the mall I got the "Your order is ready for pick-up" e-mail on my phone.All three of us stormed into the store and walked straight to the Customer Service counter on the right side.
We told them we want the pick-up the order number and they went and got the laptop.
The white shirt manager who was arguing and refusing to sell us the laptop half an hour past was the one who brought it over to customer service and he did a double-take to see us again.
He looked at the order information and my mother's name taped to the laptop and noticed that the total price was $529.99 without the optimization charge.
He walked over to the Customer Service girl and told her to hold the laptop while he want to talk to the store manager to verify that he can actually give and sell us the laptop for the original and advertised price.
He did not look happy to see us again.
After maybe fifteen minutes he returned and told the girl to release the laptop to us.
He then walked over and told us that the online order should not have been accepted and that the laptop was already pre-optmized so it should not have been sold to us for the price without the optimization cost.
However, since the order was accepted his store manager told him that they had no choice but to sell us the laptop for the paid for price on the web.We walked out of the store with the laptop and when we got home I burned three system restore DVDs using the HP Restore utility then restored the laptop back to factory settings wiping out any software they installed or settings they changed on it.This was my real experience with Best Buy optimization service.
Last week I purchased a HP d7v laptop for my wife from HP's web site instead of Best Buy that has the same model in stock.
They lost a customer and a sale because of their corporate optimization policy for laptops.
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715794</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30718250</id>
	<title>Re:Opportunity</title>
	<author>BitZtream</author>
	<datestamp>1263126360000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>So basically, you crap up their machine with a bunch of shit they don't need and/or will have a hard time using since its not consistent with any other app they use.</p><p>Good job, you've recreated the same kind of crap setup you claim to be fixing.</p></htmltext>
<tokenext>So basically , you crap up their machine with a bunch of shit they do n't need and/or will have a hard time using since its not consistent with any other app they use.Good job , you 've recreated the same kind of crap setup you claim to be fixing .</tokentext>
<sentencetext>So basically, you crap up their machine with a bunch of shit they don't need and/or will have a hard time using since its not consistent with any other app they use.Good job, you've recreated the same kind of crap setup you claim to be fixing.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715302</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716442</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263114120000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><i>Funny, I got my first Windows PC <b>(A 486DX running Win3.1)</b> because the guy that had it owed me $100 and had <b>gotten it full of malware</b> and didn't know how to fix it.</i></p><p>I call BS on that! Malware/Spyware didn't start becoming a problem until around the year 2000. At that time, most consumer PCs were still running Win98, 98SE, and the occasional WinME. It was usually bundled with shareware programs (Limewire and other P2P apps) and downloadable games. The other vector for getting them was when using Internet Explorer.</p><p>A few things about Win3.1 and Malware/Spyware doesn't add up...</p><p>1. Win3.1 home machines had between 4 and 8 MB of RAM maximum. I suppose you could add more, but SIMMs were expensive in those days. I seriously doubt a single instance of Spyware running could fit in that space (let alone along with the OS).</p><p>2. Malware/Spyware was coded for the Win9x shell and created entries to the registry hive. Win 3.1 did not have a registry hive nor was the GUI (Explorer) coded the same. Also, the installers were not cross OS compatible between Win 3.1 and Win9x to my knowledge.</p><p>3. Almost every Win 3.1 box on the internet used Netscape. At that time, you couldn't get Malware/Spyware over the internet.</p></htmltext>
<tokenext>Funny , I got my first Windows PC ( A 486DX running Win3.1 ) because the guy that had it owed me $ 100 and had gotten it full of malware and did n't know how to fix it.I call BS on that !
Malware/Spyware did n't start becoming a problem until around the year 2000 .
At that time , most consumer PCs were still running Win98 , 98SE , and the occasional WinME .
It was usually bundled with shareware programs ( Limewire and other P2P apps ) and downloadable games .
The other vector for getting them was when using Internet Explorer.A few things about Win3.1 and Malware/Spyware does n't add up...1 .
Win3.1 home machines had between 4 and 8 MB of RAM maximum .
I suppose you could add more , but SIMMs were expensive in those days .
I seriously doubt a single instance of Spyware running could fit in that space ( let alone along with the OS ) .2 .
Malware/Spyware was coded for the Win9x shell and created entries to the registry hive .
Win 3.1 did not have a registry hive nor was the GUI ( Explorer ) coded the same .
Also , the installers were not cross OS compatible between Win 3.1 and Win9x to my knowledge.3 .
Almost every Win 3.1 box on the internet used Netscape .
At that time , you could n't get Malware/Spyware over the internet .</tokentext>
<sentencetext>Funny, I got my first Windows PC (A 486DX running Win3.1) because the guy that had it owed me $100 and had gotten it full of malware and didn't know how to fix it.I call BS on that!
Malware/Spyware didn't start becoming a problem until around the year 2000.
At that time, most consumer PCs were still running Win98, 98SE, and the occasional WinME.
It was usually bundled with shareware programs (Limewire and other P2P apps) and downloadable games.
The other vector for getting them was when using Internet Explorer.A few things about Win3.1 and Malware/Spyware doesn't add up...1.
Win3.1 home machines had between 4 and 8 MB of RAM maximum.
I suppose you could add more, but SIMMs were expensive in those days.
I seriously doubt a single instance of Spyware running could fit in that space (let alone along with the OS).2.
Malware/Spyware was coded for the Win9x shell and created entries to the registry hive.
Win 3.1 did not have a registry hive nor was the GUI (Explorer) coded the same.
Also, the installers were not cross OS compatible between Win 3.1 and Win9x to my knowledge.3.
Almost every Win 3.1 box on the internet used Netscape.
At that time, you couldn't get Malware/Spyware over the internet.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715302</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714830</id>
	<title>Best Buy's stance</title>
	<author>Anonymous</author>
	<datestamp>1263143160000</datestamp>
	<modclass>Informativ</modclass>
	<modscore>5</modscore>
	<htmltext>Geek Squad employee here, I read an internal document that said the complete opposite. I thought about making a copy for myself and taking it home, but I'm not quite that ballsy.<br> <br>

From that memo, it seems that Best Buy admits that there's not much of a speed boost in it, certainly not $40 worth, but they still justify it as a time-saving procedure. That is, if you're some CEO and have a shitload of money but little time, then you don't want to waste it uninstalling trials of NetZero and Microsoft Works (which we don't actually uninstall anymore, we just prevent it from starting up automatically, since some customers complained that their new computers came without the great software trials that HP/Sony/Toshiba advertised).<br> <br>

It didn't seem like they wanted to stop the service, although they DID remind everyone that optimizing more computers than are likely to be sold and then making customers pay for them even if they don't want it is illegal and a bait-and-switch. Which is great, because the managers here in a central North Carolina store were seriously considering optimizing 90\% of stock and trying to get rich that way. Bastards.</htmltext>
<tokenext>Geek Squad employee here , I read an internal document that said the complete opposite .
I thought about making a copy for myself and taking it home , but I 'm not quite that ballsy .
From that memo , it seems that Best Buy admits that there 's not much of a speed boost in it , certainly not $ 40 worth , but they still justify it as a time-saving procedure .
That is , if you 're some CEO and have a shitload of money but little time , then you do n't want to waste it uninstalling trials of NetZero and Microsoft Works ( which we do n't actually uninstall anymore , we just prevent it from starting up automatically , since some customers complained that their new computers came without the great software trials that HP/Sony/Toshiba advertised ) .
It did n't seem like they wanted to stop the service , although they DID remind everyone that optimizing more computers than are likely to be sold and then making customers pay for them even if they do n't want it is illegal and a bait-and-switch .
Which is great , because the managers here in a central North Carolina store were seriously considering optimizing 90 \ % of stock and trying to get rich that way .
Bastards .</tokentext>
<sentencetext>Geek Squad employee here, I read an internal document that said the complete opposite.
I thought about making a copy for myself and taking it home, but I'm not quite that ballsy.
From that memo, it seems that Best Buy admits that there's not much of a speed boost in it, certainly not $40 worth, but they still justify it as a time-saving procedure.
That is, if you're some CEO and have a shitload of money but little time, then you don't want to waste it uninstalling trials of NetZero and Microsoft Works (which we don't actually uninstall anymore, we just prevent it from starting up automatically, since some customers complained that their new computers came without the great software trials that HP/Sony/Toshiba advertised).
It didn't seem like they wanted to stop the service, although they DID remind everyone that optimizing more computers than are likely to be sold and then making customers pay for them even if they don't want it is illegal and a bait-and-switch.
Which is great, because the managers here in a central North Carolina store were seriously considering optimizing 90\% of stock and trying to get rich that way.
Bastards.</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714820</id>
	<title>Best Buy Sucks</title>
	<author>Anonymous</author>
	<datestamp>1263143040000</datestamp>
	<modclass>Interestin</modclass>
	<modscore>4</modscore>
	<htmltext>Having worked for Geek Squad one summer while in college, I can say that the services they offer are overpriced and not a good value. Management told me time and time again to sell more of their 300 dollar advanced diagnostics tests to people that were suffering from simple issues. They try to package everything into ridiculously priced "package deals". Meanwhile, we werent given the tools to solve many of the problems they claimed we could do, and also encouraged us to try to fix. Its a simple problem of idiotic management, over-zealous marketing, and crappy tools. Don't use Geek Squad, and dont use this stupid utility they are trying to push on everyone. I would bet its just another attem</htmltext>
<tokenext>Having worked for Geek Squad one summer while in college , I can say that the services they offer are overpriced and not a good value .
Management told me time and time again to sell more of their 300 dollar advanced diagnostics tests to people that were suffering from simple issues .
They try to package everything into ridiculously priced " package deals " .
Meanwhile , we werent given the tools to solve many of the problems they claimed we could do , and also encouraged us to try to fix .
Its a simple problem of idiotic management , over-zealous marketing , and crappy tools .
Do n't use Geek Squad , and dont use this stupid utility they are trying to push on everyone .
I would bet its just another attem</tokentext>
<sentencetext>Having worked for Geek Squad one summer while in college, I can say that the services they offer are overpriced and not a good value.
Management told me time and time again to sell more of their 300 dollar advanced diagnostics tests to people that were suffering from simple issues.
They try to package everything into ridiculously priced "package deals".
Meanwhile, we werent given the tools to solve many of the problems they claimed we could do, and also encouraged us to try to fix.
Its a simple problem of idiotic management, over-zealous marketing, and crappy tools.
Don't use Geek Squad, and dont use this stupid utility they are trying to push on everyone.
I would bet its just another attem</sentencetext>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30719376</id>
	<title>Re:Opportunity</title>
	<author>Anonymous</author>
	<datestamp>1263138360000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p>So in other words YOU sir are part of the problem! You know how many Best Buy computers I've had darken my doors with NO Windows updates since it left the factory, a shitty 30 day trail of Norton crapware, expired of course, and more viruses than a Bangkok whore? Too may to count!</p><p>Nowadays with zero day exploits you are frankly a fool if you let a Windows machine loose without having the latest patches and autoupdates running. And those Norton trialwares do nothing but bog the machine down and give the customer a false sense of security. When I am done everything is automatic, the user doesn't NEED to know about Windows updates, or how many days are left on the AV, or whether or not their butts are just hanging in the breeze for some script kiddie to pwn them.</p><p>I'm sure corporate policy has your hands tied, which is why I wouldn't work best Buy for all the tea in China. I've had friends work there and all I heard was horror stories about employees that didn't know what they were doing, Dilbert style policies more concerned with wringing maximum $$$ from the customer instead of making the customer safe, etc.</p><p>

 So I'm sorry, but if you let any machine leave your door without AT LEAST Windows Updates set to automatic then you are just setting up the customer to get infected, and that is just wrong. I treat customers like I would want a member of my family treated, and do everything in my power to give them a safe and easy computing experience.</p></htmltext>
<tokenext>So in other words YOU sir are part of the problem !
You know how many Best Buy computers I 've had darken my doors with NO Windows updates since it left the factory , a shitty 30 day trail of Norton crapware , expired of course , and more viruses than a Bangkok whore ?
Too may to count ! Nowadays with zero day exploits you are frankly a fool if you let a Windows machine loose without having the latest patches and autoupdates running .
And those Norton trialwares do nothing but bog the machine down and give the customer a false sense of security .
When I am done everything is automatic , the user does n't NEED to know about Windows updates , or how many days are left on the AV , or whether or not their butts are just hanging in the breeze for some script kiddie to pwn them.I 'm sure corporate policy has your hands tied , which is why I would n't work best Buy for all the tea in China .
I 've had friends work there and all I heard was horror stories about employees that did n't know what they were doing , Dilbert style policies more concerned with wringing maximum $ $ $ from the customer instead of making the customer safe , etc .
So I 'm sorry , but if you let any machine leave your door without AT LEAST Windows Updates set to automatic then you are just setting up the customer to get infected , and that is just wrong .
I treat customers like I would want a member of my family treated , and do everything in my power to give them a safe and easy computing experience .</tokentext>
<sentencetext>So in other words YOU sir are part of the problem!
You know how many Best Buy computers I've had darken my doors with NO Windows updates since it left the factory, a shitty 30 day trail of Norton crapware, expired of course, and more viruses than a Bangkok whore?
Too may to count!Nowadays with zero day exploits you are frankly a fool if you let a Windows machine loose without having the latest patches and autoupdates running.
And those Norton trialwares do nothing but bog the machine down and give the customer a false sense of security.
When I am done everything is automatic, the user doesn't NEED to know about Windows updates, or how many days are left on the AV, or whether or not their butts are just hanging in the breeze for some script kiddie to pwn them.I'm sure corporate policy has your hands tied, which is why I wouldn't work best Buy for all the tea in China.
I've had friends work there and all I heard was horror stories about employees that didn't know what they were doing, Dilbert style policies more concerned with wringing maximum $$$ from the customer instead of making the customer safe, etc.
So I'm sorry, but if you let any machine leave your door without AT LEAST Windows Updates set to automatic then you are just setting up the customer to get infected, and that is just wrong.
I treat customers like I would want a member of my family treated, and do everything in my power to give them a safe and easy computing experience.</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30716268</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30717860</id>
	<title>Re:$5 per PC</title>
	<author>nerdonamotorcycle</author>
	<datestamp>1263123840000</datestamp>
	<modclass>None</modclass>
	<modscore>1</modscore>
	<htmltext><p><div class="quote"><p>Funny thing is, if the merchants made a concerted effort to sell the stuff at slightly higher margin,</p></div><p>Colluding with your competitors to set minimum sale prices or minimum profit margins is usually called "price fixing" and, with a handful of narrowly-drawn exceptions, it's illegal in the US,and probably most other places in the First World as well.  Or did I completely misread the intent of your post?</p></div>
	</htmltext>
<tokenext>Funny thing is , if the merchants made a concerted effort to sell the stuff at slightly higher margin,Colluding with your competitors to set minimum sale prices or minimum profit margins is usually called " price fixing " and , with a handful of narrowly-drawn exceptions , it 's illegal in the US,and probably most other places in the First World as well .
Or did I completely misread the intent of your post ?</tokentext>
<sentencetext>Funny thing is, if the merchants made a concerted effort to sell the stuff at slightly higher margin,Colluding with your competitors to set minimum sale prices or minimum profit margins is usually called "price fixing" and, with a handful of narrowly-drawn exceptions, it's illegal in the US,and probably most other places in the First World as well.
Or did I completely misread the intent of your post?
	</sentencetext>
	<parent>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30715702</parent>
</comment>
<comment>
	<id>http://www.semanticweb.org/ontologies/ConversationInstances.owl#comment10_01_10_1348259.30714646</id>
	<title>Thanks for the warning</title>
	<author>ackthpt</author>
	<datestamp>1263140820000</datestamp>
	<modclass>Funny</modclass>
	<modscore>4</modscore>
	<htmltext><p>of the new Virus.</p></htmltext>
<tokenext>of the new Virus .</tokentext>
<sentencetext>of the new Virus.</sentencetext>
</comment>
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