Client Oversight
When work is out-sourced, the client must be vigilant.
Example: Company G was the world's leader in software for optimization (e.g., linear and integer programming). G had implemented several packages for various manufacturers.
? An operating system Company H contracted with G to develop an optimization package for its new operating system.
? The package was late, performed badly and disliked by customers.
What went wrong? What can we learn?