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Client

Michele D. Fish, Associate Director, Student Disability Services Center for Learning & Teaching
telephone: 607-254-4545
email: mdf6@cornell.edu

Student Disability Services (SDS)

Student Disability Services (SDS), in conjunction with the campus Red Runner courier service, provides a paratransit system for students with permanent and temporary mobility impairments called CULift. Specific information can be found on the web site at:http://www.clt.cornell.edu/campus/sds/Other_Accommodations/Transportation.html#culift

The demands on the CULift program have increased over the last several years, making the scheduling and managing of rides more challenging for SDS, Red Runner dispatch, students, and drivers. The current system requires students to use e-mail and a Word template to request rides. The information is manually entered into a FileMaker database, then exported and e-mailed to Red Runner in Excel. The data is then manually entered into Oracle Calendar (for scheduling drivers) as well as into Courier Complete, the database system used to keep track of all Red Runner jobs. Often the ride times need to be adjusted by the dispatcher, which is communicated through additional e-mails to students.

SDS would like to develop an interactive web-based method for students to both request rides and see their confirmed schedules. This should also interface with the Red Runner dispatch system, to reduce or eliminate additional steps in the process.

There are some additional features we would like to add, such as limiting and clustering ride pickup and destination locations. Another feature would allow students to easily view their confirmed ride schedules on-line. This should help cut down on missed rides, reducing cost to SDS and increasing rider satisfaction.